Referral Coordinator

NORMA ORTIZ ********@*****.*** 310-***-****

Summary of Skills:

** + years’ experience in healthcare

Hospital admissions, registration

Medical insurance verifications

Bilingual English and Spanish

Referral Coordinator,

Surgery Scheduler

Community Outreach

Administrative Assistant medical and non-medical Professional Experience:

Beach Cities ENTS

Surgery Coordinator, Referral Coordinator 06/202 - Present

Surgery scheduling for two surgeons

Liaison between internal Providers and hospital Staff

Coordinate all surgeries with hospital staff

Prepare all surgery documents

Referral Coordinator

Process HMO authorizations, Verify HMO, PPO for deductible collections

Schedule patient appointment, follow up and retreat consultation clinical notes, studies T.H.E. Health & Wellness Centers 05/2016-06/2021

Referral Coordinator

Process referrals for Family practice for several medical providers

Coordinate prenatal OB ultrasound appointments and track visits

Schedule mammography appointments, coordinates monthly schedule, track report status for abnormal results and follow up for additional testing (i.e.: diagnostic mammogram & breast ultrasound)

Scanning, faxing, mailing medical authorizations

Excellent customer service

St. John’s Well Child and Family Center (Assignment) 09/2015-01/2016 Referral Coordinator

Clinical liaison to outside agencies, partners and patients

Process urgent, routine and direct referrals

Responsible for updating referrals tracking through i2i tracks

Fax authorizations to the specialist, mail copy to the patient and update internal notes

Great customer service and communicational skills; assist patients and provide solutions Merchants Bank of California, N.A. (Assignment) 08/2014-04/2015 Administrative Assistant

Prepare monthly board meetings minutes

Assist HR and maintained new hires and all employee portfolios, internal department organizational charts updated, and coordinate interviews NORMA ORTIZ ********@*****.*** 310-***-****

Updated policies on as needed basis, updated annual labor law posters, brochures, manuals, etc.

Enrolled all new employee hires into BVS Performance Solution curriculum training and prepared monthly excel reports to ensure all employees are incompliance with policies and procedures

Customer support to other departments; money-business and personal account inquiries, account balances, debit withdrawals, return items, unlocked accounts as requested by the clients (i.e.: re-setting passwords), etc.

Providence Little Company Of Mary Hospital San Pedro, CA 04/2003-07/2013 Admitting Registrar & Community Health Outreach Worker/Promotora Admissions:

Hospital admissions, inpatient and outpatient procedures as well as emergency room services and chemical dependency program

Insurance verifications and co-payment collections

Verify and update all patient demographics as well as obtain proper singed consents of admissions forms (COA), authorization letters as necessary, doctors’ orders for all medical procedures

Inter-relations with Physicians, Nurses, Hospital staff and patients

Special project with the admitting management and strategic admission planning to implement accurate registration demographics, efficient triaging and minimize patient wait and raise hospital revenue by collecting co-payment Promotora:

Patient advocate for community outreach program

Assist with the organization of community health fair events with respect to services

Assist with the insurance application enrollment forms for Medi-cal and HWLA and submission

Facilitek Inc. 02/2007-12/2012

Administrative Assistant

Client relations with various business partners and service providers

Human Resources: Employee payroll through ADP, Workman’s comp filling, 401(k) filling, unemployment claims, maintain employee portfolios

Performed administrative duties working closely with executive team, including interviews for new recruits

Supervised and coordinate work schedule for multiple work crews for multiple projects

Performed secretarial and office duties as required; work closely with project managers, inspectors, job site supervisors.

Electronic billing for multiple accounts and collections through QuickBooks Education:

E.L.A Occupational Center Data Entry

Wilson High School General Education

Providence LCM Education Department Promotora/Certified Application Assistant (CAA)

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