Customer Service Center Representative
Resume:
Paxton Best
**********@*****.***
Goldsboro, NC 27534
SUMMARY
I am a very energetic person and always willing to learn. Love interacting with people. I am very well trained in sales and inbound and outbound calling. And I always do the my very best to do my job well.
Hardworking and knowledgeable of good customer service .well- versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Productive Call Center Representative with 15 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Cheerful with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service.
SKILLS
Membership renewals
Call center operations
Account management
Payment processing
Data entry
Customer support
Inbound and Outbound Calling
Shipping and receiving understanding
Product organization
Customer relations
Microsoft Office expertise
Credit card payment processing
Direct sales
EXPERIENCE
Call Center Customer Service Representative
Goldsboro, NC
Fraternal oder of police north carolina / Nov 2005 to Jan 2011 Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Maintained strong call control and quickly worked through scripts to address problems.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction. Answered, screened and processed high volume of calls daily with call management system and web-based communications. Implemented services to assist company in maintaining exceptional client service ratings on external audits.
Assisted [Number]+ callers per week in fast-paced environment. Shared detailed information regarding options to help customers make decisions.
Consulted with customers regarding needs and addressed concerns. Trained new employees on processes to promote productivity team- wide.
Cooking Assistant
Goldsboro, NC
Western Steer Steak House/ Feb 1998 to Sep 2009
Prepared food for service based on daily specials and chef's needs.
Grilled and deep fried various foods from meats to potatoes. Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Kept detailed records of food and supply inventory, ordering more or alerting chefs of deficiencies.
Assisted head chef by preparing [Type] cooking ingredients for over [Number] nightly dishes.
Call Center Customer Service Representative
Goldsboro, NC
Never Stop Marketing/ Jan 2004 to Jan 2005
Answered, screened and processed high volume of calls daily with call management system and web-based communications. Implemented services to assist company in maintaining exceptional client service ratings on external audits.
Assisted [Number]+ callers per week in fast-paced environment. Resolved inquiries to consistently meet performance benchmarks. Shared detailed information regarding options to help customers make decisions.
Consulted with customers regarding needs and addressed concerns. Trained new employees on processes to promote productivity team- wide.
Processed customer account changes with proprietary software. Handled escalated customer service concerns to preserve revenue streams from key customers.
Health Care Tech
Goldsboro, NC
Oberry hospital / Jun 1987 to Feb 1997
Assisted patients with personal care, ambulation and general patient care needs.
EDUCATION AND TRAINING
Office System Technology
James Sprunt Community College
Kenansville, NC
High School Diploma
Lenoir Community College Jun 1997
Kinston, NC
Dean's List Honoree [Semester and Year]
Ranked in Top [Number]% of class
Electrica
Lenoir Community College
Kinston, NC
Office Management
Lenoir Community College
Kinston, NC
Took this study for 8 years never finished because of medical issues had a series of surgery and became disabled Career Readiness
Lenoir Community College
Kinston, NC
Choose how to get your resume
Email your resume
Download your resume
Contact this candidate