Dental Assistant Customer Service

Rebekah L. Lacy D.A, CMAA

804-***-****

**************@*****.***

SUMMARY:

Service minded, detailed oriented with an emphasis on providing excellent customer service. Proficient in Microsoft Office products and building a rapport with customers while maintaining a professional boundary. Experienced in sales, time management, record keeping, customer service, and working autonomously. Exceptional interpersonal skills and the ability to work well with others.

WORK EXPERIENCE:

Waialae Dental Care Dental assistant 3270 Waialae Ave Honolulu, HI 96816. 09/07/2020- present

•Expose and process dental x-rays; maintain patient records, and lab equipments; sterilize instruments; and educate patients on postoperative and general oral health.

•Maintain a clean, sterile, and positive environment optimizing patient comfort and safety.

•Built a loyal patiently following; frequently requested by patient to be their dental assistant.

• Record patient medical and dental histories and update treatment information in patients chart with superior accuracy.

• Prepped approximately 20 patients per day for oral exams and dental procedures. Naval Station Norfolk Marina and Sailing Center, Front office assistant, LAG- 88, 9672 Massey Hughes Dr, Norfolk, VA 23511. 757-***-****. 04/23/19- 09/18/19

• Handling incoming calls and other communications. Recording information as needed.

• Managing filing system, updating paperwork, maintaining documents, and word processing. Helping maintain and organize office area.

• Greeting clients and visitors as needed.

• Creating, maintaining, and entering information into databases.

• Cash handling

Jersey Mike’s, Assistant General Manager, 2015 boulevard Colonial Heights, VA, 804-***-**** 12/2016 – 01/2020

• Possess extensive knowledge of products and services offered

• Assist General Manager in planning and executing monthly labor and food cost goals

• Assist General Manager in scheduling

• Open and close store and manage store when necessary

• Make bank deposits and handle financial transactions

• Provide excellent customer service and hospitality

• Ensure team building

Sprint by MobileNow, Wireless Retail Sales Expert, 11500 midlothian turnpike Chesterfield, VA,804-***-****. 5/2016 – 1/2017

• Possess extensive knowledge of products and services offered

• Communicate and demonstrate all products and services offered

• Use effective communication skills to ensure customer satisfaction

• Achieve personal sales goals

• Greet customers in a professional and timely manner

• Accurately perform day to day retail operations of the store

• Maintain merchandise and appearance standards

EDUCATION:

Prince George High School, Prince George, VA, Graduate 2015 Ohio University, Athens, Ohio, 2/2018 – 02/2019

Thomas Nelson Community College, Hampton, VA 09-19-2019- 02-06-2020 CERTIFICATIONS:

Dental Radiation safety- 04/19

PII- 04/19

Skills:

• Medical terminology

• Dental terminology

• ICD-10-CM

• Billing and coding

• CPT coding

• Cash handling

• Medical administrative assistant

• Scheduling

Contact this candidate