Front Desk Customer Service
Resume:
Ana Lopez-Pena
Houston, TX *****
***********@*****.***
Hardworking employee with great work ethic, dependable, reliable and looking for A company to grow within as well as learning and experience new skills. Work Experience
Teller
Houston Highway Credit Union - Houston, TX
June 2020 to August 2022
• Responsible for daily transactions and effective questions answering, including large amounts of cash handling. As well as daily balances.
• Resolve and handle any issues regarding member transactions, members services, including loans.
• Inform and educate members about polices and procedures with account questions.
• Ensure all daily work was put away and follow opening /closing checklists.
• Ensure to shred important documents at appropriate time. Customer Service Representative
PLS FINANCIAL SERVICES - Houston, TX
May 2020 to June 2021
• As a customer service representative my responsibilities would consist of providing outstanding customer service
• Verify checks with bank, find accuracy Information of the checks, once approve cash it out.
• Assist customer with bill payments, money orders, and Wire Transfers.
• Meet A quota of prepaid cards each month, active the bank cards for the customer. FRONT DESK AGENT /Assistant Sales Coordinator
Hilton Garden Inn Hotel - Houston, TX
March 2019 to May 2020
• As a front desk agent, My responsibilities are to Provide exceptional customer service as I check In/ Out the clients
• Handle Various amounts of calls throughout the day and assist our clients with any reservation/ complaints they might have
• Coordinate with housekeeping to track readiness of rooms for check- in Review pass on logs and document significant information for all shifts to ensure a successful shift
• Support team members in handling guest requests and enquiries to ensure a positive outcome for guest overall experience
• Keep tidy and clean our lobby area
• As a part time sales coordinator assistant I was responsible for charging all meetings for the day and send thank you email with invoice attached, Send Proposals/Contracts/Meeting space agreements
• Ensure all group rooming lists are turned in by their due date, maintain groups & meeting files, daily and weekly gift bags
• Have VIP Welcomes and letters ready for groups
• Complete white board with next weeks meetings details
• Meeting space inventory such as white boards/flip charts/ linen and adaptors
• Post All planner points for groups and meetings
• Lastly, maintain and organized office supplies and sales collateral, clean up storage areas. Call Center Representative
PatientMatters - Houston, TX
January 2017 to February 2019
• Multitask with two screens, handle high volume of inbound/outbound calls.
• Assist patients from all over the states with public benefits such as medicaid, medicare, and SSI forms to help them pay for their hospital bills.
• Responded to customer calls and emails to answer questions about their application status.
• Reach Out Via Email to the hospitals in regards of the patients billing. Education
Medical
Northwest Educational Center Houston - Houston, TX June 2019
HIGH SCHOOL DIPLOMA
WHEATLEY HIGH SCHOOL
June 2018
Skills
• Call center
• Packaging
• Order Picking
• Guest Services
• Cold Calling
• Logistics
• Cash handling
• Check verification
• Money services
• Wire Transfers
• Bank Cards
• Front desk
• Customer service
• Hospitality
• Banquet experience
• Customer complaint
• Problem Solving
• Shipping & Receiving
• Materials Handling
• Banking
• Teller
Languages
• Spanish - Fluent
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