Customer Service Store Manager

EVELYN LLAMILETH ARANA VELASQUEZ

*********@*****.*** 323-***-**** Los Angeles, CA 90062

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Skills

Problem Anticipation and Resolution

Employee Motivation

Customer Relations

Employee Supervision

Performance Evaluation and Monitoring

Decision Making

Training Management

Mathematical Calculation and Reasoning

Goal Setting

Originality and Creativity

Management Team Building

Training and Mentoring

Budget Control

Staff Scheduling

Stock Management

Team Leadership

Focus and Follow-Through

Customer Service Management

Microsoft Word

Microsoft Excel

Speak English and Spanish

Team Player

Experience

Tryan Inc. Subway Restaurant Los Angeles, CA

General Store Manager

07/2013 - Current

Fostered healthy team environments to promote collaboration and boost productivity.

Met budget targets by controlling expenses and eliminating wasteful behavi

Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Secured store perimeter and enforced safety procedures to minimize losses and protect assets.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Hired and trained 10 employees for expansion store.

Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

Examined merchandise to correctly price and display products.

Resolved customer problems by investigating issues, answering questions and building rapport.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Built customer relationships and provided superior customer service to boost sales.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Corrected operational issues with process improvements.

CGI Inc. Subway Restaurants Los Angeles, CA

Assistant Manager. •Shift Leader

03/2009 - 04/2013

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Delegated daily tasks to team members to optimize group productivity.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education and Training

Los Angeles City College Los Angeles, CA

Associate of Arts in Psychology

Expected in 06/2023

Bakersfield Adult School

High school diploma

01/2008

Languages

Speak and write English and Spanish.

Languages

English:

Professional

Spanish:

Native/ Bilingual

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