Lotus Notes Analyst

Bertram Deadwyler

904-***-**** ***********@*****.***

Profile Summary

Results-driven project and management IT professional with first-rate skills in directing full cycle complex multi-site program initiatives. Proven ability to deliver substantial revenue, productivity and quality improvements through well-managed, on-time projects, particularly strong in voice and data. Demonstrated ability to quickly and accurately assimilate internal customer processes and nuances then, where appropriate, suggest and/or implements more efficient alternatives. Core competencies include:

Outstanding Project Planning

Communication

Results-driven

Client Focused

Creative Thinking

Teamwork

Resource Balancing Skills

Decision Maker

Technical Competencies

Professional Affiliations

HighJump, Mobility Service Platform (MSP), Cisco, Visio, ITIL, SDLC, Mainframe, Lotus Notes, DNS, HTTP, TCP/IP, DHCP, Tipsy, Tivoli, DB2, RDS2, SDID, Peregrine, Dmart, MS Office, Excel Access, PowerPoint, Microsoft Office, CICS, Ariba, DOS, User Acceptance Testing (UAT) and Tech Direct. Knowledge of SQL, Data Warehousing and ORACLE, Hyperterm, VOIP. Completed several Project Management courses via Computer Based Training Modules and Six Sigma Methodology, AA Certification – The Professional & Technical Development Program

Professional Experience

Zentech Temporary Agency, Jacksonville, FL 2021 - 2022

Xerox – scheduler (2021-2022)

Managed scheduling for 4 Technical Service Managers to balance the workflow for multiple Technical Service Representatives

Monitored queues in SNOW and redirected tickets based on volume and skillset of technicians

Stein Mart, Jacksonville, FL 2010 - 2020

Corporate Depot Specialist, Information Systems (2010-2020)

Programmed and tested hand held devices (PPTs) for distribution to retail locations. Tracked and stored inventory for store equipment within the database, (i.e., replacements, returned defective units, lost/stolen and additional devices/accessories)

Configured NIC cards for APC/UPS backup battery replacement for Network cage, Buffalo Terastations for store data backup, scheduled replacement installs, evaluated returned equipment from GOB stores Imaged new PC’s, formatted hard drives, backed up/restored data, moved PC/phone hardware, and assisted with V-Lan store conversion project

Configured hundreds of client bridges for stores’ wireless register setup, Paxar printers with static IP’s for store shoe labeling, as well as configured RFscanners for three Stein Mart distribution centers

Monitored the Mobility Services Platform (MSP) checking status of devices on the network and performed stop/restart of running applications when issues arose during provisioning of handhelds

Page 2 Bertram Deadwyler 904-***-****

Bank of America, Jacksonville, FL 1987-2009

Officer, Analyst II, Systems Admin & Support (2008-2009)

Release Management – Worked remotely, testing, packaging and promoting/deploying new software

Provided monthly rotational 24/7 on call support, managed software development life cycles promoting and retiring software packages

Assisted with Change Request and Critical Releases and took part in weekly departmental Q/A calls

Communicated with stakeholders to provide accurate reporting and information regarding the ongoing projects, risks and initiatives

Telecom Analyst II, Jacksonville, FL (2004-2008)

Managed data and voice projects (Network setup, Network Access, Email Accounts, LAN/WAN connectivity, ordering of equipment, accessories and telephones)

Worked on problems of moderate scope where analysis of situation or data required a review of identifiable factors within defined procedures and practices to determine appropriate action and solutions

Performed in-depth analysis and development of complex technical projects

Decisioned and assigned incoming MAC requests, while providing support to business partners

MAC Team Leader, Jacksonville, FL (1999-2004)

Led 15- 20 associates; acted as a liaison between associates, management, internal, external vendors and Regional counterparts

Assisted teammates with escalated concerns/resolved business partner concerns in a timely manner

Monitored ACD calls as well as distributed workflow in queue fairly to direct reports

Managed multiple projects varying in sizes

Coordinated training, negotiated, mentored and motivated vendors, onsite and off-shore resources, and technicians

Analyst II – Help Desk, Jacksonville, FL (1998-1999)

Provided technical support for associates and external client base, troubleshot various computer applications from a Windows 95 platform

Researched/resolved hardware problems for computer and printer work stations via telephone/in-person

Monitored ACD calls as well as distributed workflow in queue fairly to direct reports

Maintained work order tickets on problems resolved, prepared duplicate tickets for clients to track work, closed tickets upon completion

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