Customer Service Quality Manager

Brian Ted Lewis

*** ****** *****

Clarksville, TN

661-***-**** Mobile Linkedin: https://www.linkedin.com/in/brian-lewis-2863b916b/

Objective:

I am looking to secure a full time position in great company where I can incorporate my proven track record as a team leader to add value to an organization. My passion to as an educator is a direct result of my belief that only through service and helping others create meaning in life.

Value:

As an experienced Buyer/Planner, I administered aftermarket parts for a large corporate wastewater equipment company. As the sole Aftermarket buyer, I became familiar with the workings of all the equipment sold company wide. As a team, we made 25M EBIDARM profit for the company 2013 Q4. My experience in lean manufacturing, using a variety of ERP programs such as SAP and Syteline were integral to the operations team. As a Professional Teacher, I am a proven leader in training and communication. I have considerable experience in manufacturing. I know how to read drawings and am familiar with measurement tools. I have taken previous employers from a struggling to contain Worker’s Comp soaring costs by creating a Safety Program with documented training and instruction which helped pull the company from financial strain. I also developed training and instruction in the form of a Quality Management System which helped the company add customers and drive additional sales. My background as a teacher and a substitute teacher has given me knowledge of the educational system and structure.

My areas of expertise include patience, communication and instruction. I work well as part of a team and as a self motivator. I take pride not only in being someone who shows up ready to work but also someone who gets the job done right. I strive to seek to understand before I am understood. I am passionate about helping others succeed at their assigned tasks and helping them achieve more than they thought possible. It is my firm belief that helping others is the single most important thing that gives our lives meaning.

Experience:

Lusk Quality Machine Products - Palmdale CA Apr 2015 – Present

Quality Manager/Quality Management Representative

Responsible for the daily operations of quality management system for production of approx 20 machines.

Managed a team of six inspectors, tasked with time management, daily inspection of production quantities, AQL and suspect product

Responsible for maintaining the integrity of Quality Management System, responding to and initiating corrective actions

Created training plans for five production departments to meet the training needs for 60 machine operating employees

Conducted training for QMS and Safety for all new employees

Responsible for insuring quality and processes for 56 production machines.

Valencia Automation – Palmdale CA Sep 2013 – Apr 2015

Sales Manager

Develop new customer base by matching customer requirements to existing machine capabilities to produce product

Maintain existing customers by handling suspect product issues and inquiries to produce new or prototype product

Matched production capabilities to customer requirements for finished goods.

Ovivo USA, LLC – Salt Lake City, UT May 2007 – Sept 2013

Buyer/Planner – US Aftermarket

Generated quotations for sales managers based demand as well as interpreting drawings to appropriate suppliers

Evaluate and qualify suppliers to meet customer demand

Generate quotes to sales turning on average 60 RFQs daily in an effort to be responsive to customer needs and make potential sales.

Expedite all purchase orders in an ongoing effort to ensure customer satisfaction by targeting on time delivery or communicating delays in a timely manner so customers could make adjustments based on delivery forecast

Ensure all delivered commodities reflect company standards for quality. Where quality was suspect or lacking would generate a supplier corrective action

FMC Airport Systems/Jetway – Ogden, UT Feb 2007 – Apr 2007

Buyer

Sourced product for contract for USAF for Trailer Mounted Air Conditioners (TMAC). The project’s initial order was for 100units

Maintain data base elements in ERP (Syteline) with detail and integrity to complete project success

Competitively bid assigned project items to insure best pricing and project budgets.

Sorrenco Labratories – Salt Lake City, UT Oct 2006– Jan 2007

Production Coordinator

Scheduled customer orders for product to production lines by collaborating with Sales Managers and meeting production deadlines

Scheduled compounds to into three compounding kettles to run twelve production lines. Three lines ran lights out

Conducted daily meetings to evaluate production and schedule new jobs in efforts to meet customer requirements

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Yusef Labratories – Kaysville, UT Oct 2006– Jan 2007

Buyer

Purchase raw material meet strict production demand. Purchase product in accordance with FDA and BATF requirements.

Purchase containers and labeling to meet production schedule and customer requirements

Qualify and evaluate potential suppliers to FDA requirements and company standard for quality

Negotiate for competitive pricing and, where necessary, replacement of goods or corrective actions

Education/Qualifications/Certifications

Professional Clear Teaching Credential, Secondary Education, The Master’s University, Santa Clarita CA www.masters.edu -1996.

Bachelor of Arts, English, California State University, Northridge, Northridge CA www.csun.edu - 1991.

Associate of Arts, Social Science, College of the Canyons, Santa Clarita CA – Dean’s List, President’s List www.canyons.edu – 1988.

ISO 9000 Internal Quality Auditor, California Manufacturing Technology Center - 1998

PMPA CEU Credit – Technical Conference - Precision Machining Technology - 2013

AS9100 Requirements and Value Added Implementation- SAE - 2015

Achievements/Awards

Employee of the Year, Mervyn’s – Initiated Customer Service Manager (CSM) Program then became a CSM. CSM focus was to improve customer satisfaction by resolving conflicts that arose from Customers and Customer Service Personnel

Employee of the Year, K-Mart

Appalachia Service Project, Team Member, ASP is a non-governmental organization founded in 1969 and addresses standard housing using volunteer labor to perform repairs to make homes ‘warmer, safer and drier’.

Certified T’ai Chi’chuan

Shaolin Kung Fu – Blue Belt

References

DeWayne Lazenby, M.D. – Chief Medical Staff, USAF - ********@*****.*** – 907-***-****

Christine Ingleby –Planning/Warehouse Manager, Ovivo USA, LLC - **************@*****.*** 801-***-****

Terry Reyburn – Manager, Rebuild-it Services Group,- ********@*******-**.*** - 801-***-****

Karen Burns – Product Manager- Ovivo LLC,- *****.*****@**********.*** - 801-***-****

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