LS LIONELLA VICKY

SACHE LEUDJOU

TORONTO, ON M*A 2E2 249-***-****

adr581@r.postjobfree.com

PROFESSIONAL

SUMMARY

I am a bilingual goal-oriented individual with distinguished experience in Business/product Development, and proven leadership abilities which has helped companies improve productivity and profitability by making improvement suggestions. Delivering top-notch services is what constantly drives me in the business world, for these key aspects are needed for a business to effectively succeed. I equally possess a strong knowledge and understanding in telecommunication and communication sectors due to my bilingual nature

(English and French).

My goals and objectives are to assist companies in providing expertise in business consultancy and Development, Human resource management, communication and networking, problem solving orientations and creativity in the domestic and international market.

SKILLS Strategic planning and time

management

Experience in dealing with upset

clients and working as a team

Fast learner and good leadership

skills

Customer Service

Conflict Resolution

Self-Motivated

Microsoft Office

Decision Making

Good listening skills

Data Entry

MS Office

Organization and Time

Management

Teambuilding

WORK HISTORY BILINGUAL WARRANTY CLAIMS ADMINISTRATOR 07/2022 to CURRENT Garantie VC 220 Duncan Road, ON

Meet tight timelines under pressure while delivering quality service Take ownership and responsibility for resolving customer concerns with every interaction

Demonstrate leadership, model customer service values and drive quality and process optimization

Manages business needs through entry level project and analysis work while assigning a high priority to customer excellence, quality and meeting service level agreements

Manage the claim notification process: including updating various systems and maintaining the claims register, sending out claim requirements and regular ongoing follow up for outstanding requirements Communicate verbal and written information as appropriate to those with a need to know, ensuring information is clear, accurate and compliant with all legal, privacy, confidentiality and company standards Perform all required calculations and ensure all activities are in compliance with reinsurance treaties, legal and internal standards, including timely submission of information to the reinsurance companies and of the various tax information forms to government offices.

BILINGUAL VALUATION SERVICE REPRESENTATIVE 07/2021 to 07/2022 Audatex, a Solera Company North York, Ontario

Build and maintain very good business relationship with our customers, by collecting feedback, resolving customers' issues efficiently and maintaining high customer satisfaction in Quebec

Answering phone calls within service level agreement and provide market value for total loss vehicles by performing market research on vehicle to determine fair market value

Placing calls to dealerships to obtain quotes on vehicles as part of market research on vehicle valuation and help and coaching to Market Researchers and other Valuation Service Representatives as needed

Deliver high level of customer service to all clients and keep records of customer interactions, process customer accounts, file documents and provide accurate, valid, and complete information by using the right methods tools Meet expected target and contribute to team effort by accomplishing related results as needed.

FULFILLMENT ASSOCIATE/ VENDOR 09/2020 to 07/2022

Returnprocess Guide Amazon

2 Grade merchandise to determine whether they are in goodcondition to be shipped out to clients

Receive and understand work orders to determine the type andquantity of items ordered by customers

Check items to ensure that they are in good condition and conform toquality specifications and perform packing and boozing duties Process Recycles and liquidate merchandise for shipping Handling returned merchandise in a timely and appropriate manner tobe shipped out to vendors.

INTERN/ RESEARCHER 09/2020 to 10/2020

Simple Spaces Calgary

Analyzed international business development opportunities for amarket expansion project

Identified current competitors in targeted countries and states suitablefor market expansion

Perform a complete market research and market analysis on targetedstates (Montana, Idaho, and Spokane Valley “Washington”) todetermine the potential market for expansion.

ADMINISTRATIVE ASSISTANT/ CUSTOMER, SERVICE 10/2016 to 12/2017 REPRESENTATIVE BUEA

Cameroon

Achieved and consistently exceeded revenue quota through product andservice promotion during routine calls

Preserved revenue streams by utilizing strong communication andnegotiation skills, offering refunds as last resort to maintain customersatisfaction

Maintained customer satisfaction with forward-thinking strategiesfocused on addressing customer needs and resolving concerns. EDUCATION Post Graduate Certificate International Business Management 2020 Cambrian College of Applied Arts and Technology, Sudbury, Ontario Bachelor of Technology Business Management 2017

the CatholicUniversity Institute of Buea

Higher National Diploma Business Management 2016 the CatholicUniversity Institute of Buea

ADDITIONAL

INFORMATION

Research, innovation, singing, volleyball

Contact this candidate