Entry Clerk Data

Michael Litchford

*** **** ******

Portland, TN *7148

615-***-****

**********@**********.***

RELEVANT WORK EXPERIENCE

Community Health Systems *CHS*, Antioch,TN — Customer Service Representative

February 2016 - September 2021

●Handled 60+ calls per day, addressing patient's complaints and inquiries regarding their bill.

●Worked with Insurance Agents to facilitate and expedite claims processing on behalf of patients.

●Maintained HIPPA compliance at all times.

●Worked remotely without direct supervision for approximately 18 months during and after Covid restrictions.

Guidance Center, Murfreesboro,TN — Data Entry Clerk

August 2011 - November 2011

This was a temporary job with a staffing agency. Duties included:

●Checked client records for accurate medical insurance information.

●Transferred client information from employer’s legacy data base system to the new data base system.

●Corrected inaccurate data that may have resulted in insurance coverage discrepancies.

Borders Group, Inc., Lavergne,TN — Email Customer Service

June 2007 - July 2011

Replied to 6-10 emails per hour to address complaints and inquires

Navigated several programs simultaneously to provide accurate assistance

Assisted in the continued training of new hires.

EDUCATION

ITT Technical Institute, Nashville,TN — None

2004 - 2005

I was pursuing a degree in animation. I withdraw due to personal reasons.

Volunteer State Community College, Gallatin,TN — GED

1991

I obtained my General Education Diploma

SKILLS

I can type approximately 60 wpm.

I am proficient with Microsoft Office Suite.

I am good with computers and I’m currently learning JavaScript.

I am able to multitask multiple programs across dual monitors simultaneously.

AWARDS

I was awarded Employee of the Month multiple time during my time with PASI/CHS

LANGUAGES

Native English

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