Computer Specialist Desktop Support

Matthew Colon

*** ********** ** ********* *******, FL 32714 ********@*****.*** +1-407-***-****

I'm a motivated, talented, and skilled computer specialist, with more than ten years of experience in the related field. I'm seeking a challenging technical position with a growth-oriented organization where experience, education, knowledge and qualifications, along with several years of Microsoft Office and computer equipment experience, will be fully utilized. CompTIA A+ Certified.

Work Experience

Sr. Computer Specialist II-III

Orlando Utilities Commission - Orlando, FL

October 2016 to January 2022 Primary Functions:

•Mac/Apple lead support for OS upgrades and application support

•Asset tracking and deployment

•Desktop and Laptop Repairs and troubleshooting

•Provide local and remote desktop support to all end-users at assigned, customer sites; provide related subject matter expertise consultation to all levels of employees and leaders;

•Respond to all service requests and efficiently complete all tickets assigned through any applicable ticketing systems; address escalated and/or complex service requests;

•Deploy, re-image, repair and troubleshoot all computer hardware, network, connectivity, and vulnerability issues to meet customer needs;

•Provide upgrades for all operating systems and assist in server support for assigned customer sites;

•Troubleshoot all network and wireless connectivity issues for the customer;

•Research and provide guidance to customers on virus/malware threats and mitigation efforts;

•Review networks for security vulnerabilities and report findings to management;

•Disable accounts for retired end-users that have separated with the customer;

•Upgrade operating systems, provide assistance with server support, review networks for security vulnerabilities and provide feedback to management;

•Update accounts in Active Directory, including disabling accounts for employees who have separated service;

•Assist in positive Client Relationship Management (CRM) by efficiently and effectively solving customer technical issues;

•Document and analyse reports to identify equipment life expectancy and prepare for equipment upgrades;

•Coordinate and/or lead assigned team projects, such inventories, upgrades, buy back program, equipment salvage, troubleshooting workshops, and end user training;

•Support effective team operations, including providing work and technical guidance to others and participating in process improvement initiatives;

•Performs other duties as assigned.

Lead IT Technician

Quick Fix Electronics - Orlando, FL January 2016 to October 2016

•Diagnosed, troubleshoot, repaired cell phones ( Blackberry, Android, Iphone, PDA's) and Computers( Laptops, desktops, & Mac's)

•Repaired broken LCD screens, damaged charging port, water damage on both computers & cell phoneboards. Recovered data from malware & viruses infected devices. After which all malware & viruses were removed from the system.

•Installed & administered the wireless network, setting up WPA passwords, Mac address Filters, making sure all user's had access to each other on all 3 printers, ran cat 5 cable to each individual desktop that did not support wireless feature.

Desktop Support Analyst

Walt Disney World - Kissimmee, FL

February 2015 to January 2016

•Desktop Support Analyst involved in migrating user's profiles & all their data with no issues or data loss as well as all printer & applications and settings.

•Involved in troubleshooting in Windows and mac environments.

•Casper Imaging (mac os) WDS imaging ( windows OS )

•SAP Install & configuration

•Troubleshoot and resolves computer workstation issues, both software and hardware related

•Maintain tickets in Help Desk Ticketing system (experience in all ticketing systems) and updates tickets with appropriate current status on a daily basis. Provides accurate, scientific and reproducible written details on tickets resolution

•Resolves printer and copier issues across the division

•Arranges and coordinates technical support for meetings and events, including video conferencing and traditional audio/visual needs

•Monitors and assists with coordinating the activities of third party support contractors

Lead IT Technician

Aecom - Orlando, FL

June 2014 to December 2014

•Acted as the lead IT technician at Aecom; involved multitasking at its full potential.

•Day to day activities included printer repair from jams to firmware upgrades to connectivity issues, software installations, configurations, & maintenance, server backups. Handled all computer deployments, re images, taking care of user data recovery of personal work files and outlook pst.

FHMG System Admin

Florida Hospital

January 2013 to June 2014

•Travelled to different Florida Hospital practices to help with everyday technical issues.

•Using a ticket system to document everything ranging from resetting user passwords or office accounts, installing & troubleshooting computers, printers added to the directory & installed with the proper computer and documentation & serial numbers to every piece of equipment I installed.

•Activating cisco ports/switches for VOIP phones or desktop computers, installing/configuring local &network printers, ghosting/ imaging pc and desktop computers using servers, examined broken/defected laptops/computers/printers/LCDs to determine if it'll be better to fix on the spot or warranty parts for repair.

•Resolved all tickets within 48 hours, and document thoroughly.

Cigna Healthcare - Bloomfield, CT

October 2011 to January 2012

•Created the end user back up all the data from old computers, and transferred the data over to encrypted network folders.

•Set up dual monitors & start reconnecting the new computers, monitors & printer.

•Remote into the user computer, back up files stored on the encrypted network folders.

•Installed printers, configure outlook pst files, and make sure users have all of their data.

Skills

•Windows

•Help desk

•Active Directory

•Software troubleshooting

•Linux

•Computer networking

•Technical support

•iOS

•VoIP

•Operating Systems

•Desktop Support

•Network Support

•LAN

•Remote Access Software

•Microsoft Windows Server

Additional Information

SKILLS:

Mac OS deployment/configuration, Microsoft Office, Desktop Support, & Information Technology

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