Customer Service Guest

MELISSA HINES

*** ********* ****, ******, ****** 97469. 541-***-****, 541-***-****, **********@*****.***

OBJECTIVE: Hoping to change career paths.

PROFESSIONAL EXPERIENCE:

Fcr: First Call Resolution: March, 2019 to present

Colleague: Customer Service, email, phone and chat service. Multiple computer programs

Mill Casino and Hotel: October, 2016 to June, 2018

Table Games Shift Supervisor: Delegated a Table Games Dealers, ensured quality guest service, Internal Control adherence, enforce procedures, and Game protection.

Shamrock Mini Mart, Riddle, Or – June, 2014 to June, 2016

Manager and cashier, stocking, ordering, money handling and Customer Service

Cow Creek Gaming and Regulatory Commission, Roseburg, OR—May 22, 2004 to October 31, 2012

●Protect Tribal Assets by regulating Internal Controls, Tribal/State compacts and MICS.

Seven Feathers Casino Resort, Canyonville, OR—July 1997 to May 2004

●Table Games Shift Manager: Delegated all Pit Staff, including Pit Manager, ensured quality guest service, Internal Control adherence, Staff Scheduling, Payroll and Evaluations. Taught Roulette and Craps classes to dealers and Gaming Commission as needed.

●Table Games Pit Manager: Managed All Pit Staff, ensured quality guest service, and performed Shift Manager Duties as needed.

●Table Games Supervisor: Enforce procedures, Game Protection, and Internal Controls.

●Dealt all Table Games: Including Blackjack, Roulette and Craps.

Full House Inc., Elko, Nevada—March 1993 to July 1997

●Table Games Supervisor: Oversee Table Games in my area(s) making sure all procedures are being followed with a focus on Guest Service.

●Table Games Dealer: Dealt all games Including Blackjack, Roulette and Craps.

EDUCATION:

Northern Nevada Community College, Elko, Nevada

●Business Administration Associates Degree—1989 to 1991

Carlin High School, Carlin, Nevada

●High School Diploma—1989

●

Certificates from classes in the fields of:

●Management of

Table Games Operations

●IGT Technical Training

●International Game Protection

●MT325Gaming Agent Training

●Internal Theft

●Slot Cheat and Investigation

●Internal Auditing

●Money Management

Computer literate

Financial Auditing

SKILLS SUMMARY

Report Writing

Guest Service

MICS, Internal Control Auditing

Written Correspondence

Scheduling

Management experience

Leadership skills

General Office Skills

Dedication / Focus to given tasks

Interpersonal Skills

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