Customer Service Forklift Operator

KS

KRISSTIN SPENCER

*********@*****.*** 801-***-**** Nephi, UT 84648

Seasoned Team Leader offering over 20 years of experience in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality.

Production monitoring

Resource Allocation

Workplace safety

Quality control

Team Supervision

Training

Lean Manufacturing

Safety

Quality Improvement

Issue resolution

Experience in leadership

Computer skills

First aid certified

Safety awareness

Certified forklift operator

Equipment operations

Customer service-oriented

Manufacturing and warehouse procedures

Material handling

Overhead cranes

Staff supervision

Safety protocol

Staging and sorting

Loading and unloading

Hydro Extrusions Spanish Fork, UT

Team Lead

01/2012 - Current

Fostered positive employee relationships through communication, training and development coaching.

Integrated process improvements to increase overall workflow. Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.

Documented production levels, materials used and special incidents to keep management informed of daily activities.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

Rotated through series of different stations based on team needs. Followed staffing strategies to achieve production goals. Offered constructive criticism regarding quality assurance on team phone calls.

Moved supplies and finished products by operating forklifts and overhead cranes.

Performed various troubleshooting tasks to address assembly issues. Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries. Conducted inspections of equipment before, during and after shifts to Summary

Skills

Experience

immediately resolve issues that could cause project delays. Counted, sorted and stacked finished pieces for easy access. Operated hand and power tools to clear jams, adjust positions and trim rough edges.

Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.

Delegated daily tasks to team members to optimize group productivity. Monitored team progress and enforced deadlines.

Dalton Restaurant

Lead Server

06/2007 - 09/2012

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection. Calculated charges, issued table checks and collected payments from customers.

Provided exceptional service to high volume of daily customers. Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction. Supervised serving staff to drive high level of hospitality and food excellence.

Created positive guest experience by listening to guest needs and recommending options to meet requests.

Managed tables throughout dining room to execute service at highest level. Spanish Fork High School Spanish Fork, UT

High School Diploma

05/1996

Education and Training

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