Front Desk Service Representative

Korey Lester Kriz

**** *** ***** ***** ** Cedar Rapids, IA 52402 Phone: 319-***-**** Email: *****.****@*****.***

OBJECTIVE

To obtain a Work-From-Home job with an established company, in the Hotel Industry. Where

commitment, dedication, and communication is appreciated and I can continue to further

develop for a long term career.

SUMMARY

● Implements decisions that achieve goals set at the professional and personal levels Effective

lead by example leader

● Effective oral and written communication skills

● Productive in both individual and group projects

● Proficient in the use of computers and computer programs at the entry and upper level

positions (Microsoft Word, Microfsoft Excell, Microsoft Powerpoint)

● Operational in Opera, Wynguest, OnQ, and WinPM.

● Hitlon certified in OnQ Rate & Inventory

● Hilton certified in GRO

● Hampton by Hilton GM Certified

PROFESSIONAL EXPERIENCE

Aimbridge Hospitality Nov 2020 to Jan 2022

Front Desk Agent

Homewood Suites (95 rooms)

● Check all guests in/out

● Handle guests special request and accommodations

● Assist co-workers when they need it (Breakfast, Housekeeping, and Sales)

● Responsible for all 2nd shift duties

Nordstrom Direct Oct 2019 to Aug 2020

Warehouse Picker

Cedar Rapids, Iowa

● Pick specific individual and mass orders from customers who had purchased

online from Nordstroms.com

● Maintain Nordstrom high standard of picking 70+ items per hour

● Cross- trained in different departments at Nordstrom Direct

Kinseth Hospitality Feb 2017 to Aug 2018

General Manager/GSM

Hampton Inn (114 rooms) and Radisson Hotel & Conference Center (95 rooms)

● Oversee operations for both front desk and housekeeping

● Make decisions on what our ADR (average daily rate) is going to be for that specific day

● Continued working daily with my employees to make sure they are learning something new

every day.

● Daily training and delegating items to my employees

● Raised our overall Customer Service score 36% my first year as GM, during renovations

● Handled over a 3 million dollar renovation during our busy season

● Worked close with the GM and figured out methods that enhanced guest experience and guest

loyalty.

● Was learning and a part of budgeting for both properties, restaurant, and banquets

● Basic knowledge of P&Ls

Kinseth Hospitality April 2015 to Jan 2017

Front Office Manager

Hampton Inn (114 rooms) and Radisson Hotel & Conference Center (95 rooms)

● Manage a staff of up to 23 employees combined (over both properties)

● Work together with AGM and GM to set and reach attainable reasonable goals

● Work together with GM on Forecasting future business

● Provide all initial and continuing training for both Radisson Hotel and Hampton Inn desk staff

● One-on-Ones

● Staying on top of Guest Satisfaction scores for both Holiday Inn and Hampton Inn. Set goals

to obtain the required C.S. Score if not reached

● Assisted with renovating projects converting the now Radisson from a Holiday Inn

Kirshav Corporation Dec 2014 to April 2015

AmericInn

General Manager

● 74 rooms limited service hotel; managed a team of 16 employees

● Oversee daily operations of the AmericInn

● Track the progress of our goals that are set

● Oversee any individual conflicts with guest or employees

● Directly train my staff

● Work along beside the staff to make sure we are exceeding our customer’s expectations

● Be available for my staff and all guest when needed

● Be and remain a hands on Manager

Kinseth Hospitality Sept 2014 to Dec 2014

Front Desk Supervisor

Hampton Inn and Holiday Inn and Conference Center

● Oversee both Hampton Inn and Holiday Inn daily operations

● Check in/out of guest

● Oversee any individual conflicts with guest or employees

● Assist and report to the GM and AGM of needed requests or concerns

● Stay educated and alert of any brand training and requirements

Heartland Inn Aug 2014 to Jan 2015

Guest Service Representative

● Countdown daily cashier drawer

● Handle of all guest arrivals departures, and accommodations

● Check in/out of guest

● Report any issues to Management with detail description of the complaint

● Assist co-workers when they need it (Breakfast attendant and/or housekeeping)

Baymont Inn and Suites Mar 2013 –Jun 2014

Assistant General Manager, Jan 2014 - Jun 2014

Front Desk Supervisor, Mar 2013 – Jan 2014

● Handle guest needs and issue when the front desk can not

● Check in/out of guest

● Answering of the phone

● Calling of companies directly to earn business at our hotel

● The setting up of room blocks for guest, social events, weddings, and other groups

● Handle of daily cash reports for the hotel

● Taking care of daily statistics for the hotel

● Maintaining company goals and motivating front desk staff to reach them

● Making up of the schedule

● Maintaining hours worked for employees and doing payroll

● Develop and maintain customer relations through guest service

AUTOMOTIVE SALES 2005 - 2013

Pat McGrath Chevyland

Sales Consultant November 2012 to March 2013

● Meet and Greet clients coming in

● Sitting down with them to find out what their needs and wants are

● Finding the right vehicle and selling them on how it best fits their needs

Billion Automotive

Internet Sales Manager, November 2009 to August 2012

● Oversee a group of sales representatives to complete goals made by management

● Handle any incoming lead off the internet about a product and direct it to one of my sales

representatives

● Maintain excellent customer service

● Follow up with any lost business and see what we could have done differently and ask them for

future business

Chezik-Bell Honda

Sales Consultant May 2005 to November 2009

● Assist clients in finding a vehicle

● Deal with negotiations and financial criteria set by the company

● Finding the right vehicle and selling them on how it best fits their needs

EDUCATION

Course work in Criminal Justice – Wayne State College

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