Mastic, NY ***** 347-***-**** adr56z@r.postjobfree.com

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KEENAN SIMMONS

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

SKILLS

Data Entry and Maintenance

Multitasking and Prioritization

De-escalation Techniques

CRM Software

Upselling Products and Services

Multi-Line Phone Systems

Inbound and Outbound Calling

Administrative and Office Support

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 07/2016 to 12/2019

Winter Brothers Waste Management, Yaphank, NY

Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Corrected data entry errors to prevent later issues such as duplication or data degradation.

Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.

Outlined appropriate processes and procedures to fulfill and complete inquiries.

Scanned documents and saved in database to keep records of essential organizational information.

STORE MANAGER 01/2014 to 03/2016

Charise Smoke Shop, Mastic, NY

Supervised guests at front counter, answering questions regarding products.

Approved regular payroll submissions for employees.

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Rotated merchandise and displays to feature new products and promotions.

Managed inventory control, cash control and store opening and closing procedures.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

CUSTOMER SERVICE REPRESENTATIVE 05/2001 to 08/2010

Brooklyn Blizzards Organization, Brooklyn, New York

Scheduled basketball games for adult and youth participants

Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

De-escalated any issues brought forward by customers.

Created customer support strategy to increase customer retention.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained accurate and current customer account data of all participants enrolled.

EDUCATION

NYC Dept. of Education

GED

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