Executive Manager

H. Mitchel Doblado

**** *. ********** ******* #****

Las Cruces, NM 88011

Cell 915-***-**** - ********@***.***

PROFESSIONAL EXPERIENCE

Visionary operations leader with solid experience managing all levels of multiple business programs,

including planning, budgeting, development for outreach team in the senior and business markets.

Possess strong operations and leadership experience and in-depth knowledge of strategic planning and

business unit development. Proven track record building highly effective performance-based teams

focused on adding value to the customer. History of fostering strong, trust-based relationships with staff, peers, upper management, vendors and partners.

•Leadership • Business operations • Team building expertise • Bilingual • Detail-oriented • Vendor Partnerships • Communication/Trust • Strategic Planning • Strategic objective execution • Consistently meet goals • Process Improvement • Conflict Resolution • Change Management • Cost Control • Problem-solving • Service Quality Improvement • Business Operations • Cross-Cultural Communication • Staff Development • Revenue Growth • Quick learner • P&L/Budget Optimization • Sociable • Team and Customer focused attitude Computer Proficiency with Microsoft Word, PowerPoint, Excel and Industry-Specific Software (CRM)

Awarded top award three times “Touch of Excellence” including a cruise

Ability to increase census in 3- 6 months

Ability to work with department heads in discovering budget variances and take corrective measures

Professional Experiences

ARISTOCRAT ASSISTED LIVING 2019

Administrator

THE LOCAL PAGES 2019 – 2020

Marketing Consultant Las Cruces, NM

Contact customers through assigned sales leads, telemarketing and canvasing

Travel to assigned areas within 300-mile radius as business dictates

Telemarketing for new business

Create and establish client relationship through personal contact

Understand and develop customer marketing plan in order to enhance customer revenue

Resolve and overcome customer objections

Meet company goals and expectations

Submit reports daily to corporate office

Attend daily conference calls

SOLSTICE SENIOR LIVING 2017 - 2019

Executive Director Carlsbad, CA

Lead team meetings and setting company goals to meet community expectations.

Set community goals and culture by providing leadership and vision.

Ensured that managers/directors and associates were adhering to company expectations for telemarketing expectations.

Planned, directed, built and implemented telemarketing for each department.

Telemarketing and outreach for potential residents and utilizing CRM to track potential residents.

Responsible for script development and enhancement as well as the development of the telemarketing standards.

Developed telemarketing objectives and strategies.

Worked with directors, associates and sales manager to ensure that they were meeting/exceeding company expectations in each area of responsibility.

Analyzed KPI to ensure expectations were met and made adjustments when necessary.

Responsible for community financial performance through occupancy and revenue growth and expense management to achieve net operating income growth.

Developed and implemented quarterly business plans to maintain high occupancy and achieve financial goals – budgeting, monitoring and corrective action planning.

Handled all aspects of community talent management, including hiring, discharging, coaching and performance tracking employees.

Developed employee culture of excellence through established training programs, employee town hall meetings, staff development, performance management and communication.

Maintained high occupancy through the development and implementation of sales and marketing program. Met with and leased apartments to potential residents.

Provided tours, negotiate/sign leases, and make sales calls.

Established positive relationships with residents by attending community events, holding meetings with residents and advisors, proactively identify problems and implementing corrective actions to ensure resident engagement, independence and happiness.

Developed and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.

Managed operational and financial experience in managing employees, recruiting, customer service, budgeting, purchasing, payroll, and accounts payable/receivable.

HOLIDAY RETIREMENT 2012 - 2017

General Manager Lake Oswego, OR

Responsible for community financial performance through occupancy and revenue growth and expense management to achieve net operating income growth.

Developed and implemented quarterly business plans to maintain high occupancy and achieve financial goals – budgeting, monitoring and corrective action planning.

Handled all aspects of community talent management, including hiring, discharging, coaching and performance tracking employees.

Developed employee culture of excellence through established Holiday training programs, employee town hall meetings, staff development, performance management and communication.

Maintained high occupancy through the development and implementation of sales and marketing program. Met with and leased apartments to potential residents.

Provided tours, negotiated/signed leases, and made daily sales calls.

Established positive relationships with residents by attending community events, holding meetings with residents and advisors, proactively identify problems and implementing corrective actions to ensure resident engagement, independence and happiness.

Developed and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.

Managed operational and financial experience in managing employees, recruiting, customer service, budgeting, purchasing, payroll, and accounts payable/receivable.

HOLIDAY RETIREMENT 2016 - 2017

Corporate Flex Manager/ Supervisor El Paso, Texas

Managed 17 communities throughout various states

Worked with staff and department managers in turning around communities where no managers had been there for months

Managed up to 181 Flex Managers.

Hired and Transferred Flex Managers and Flex Executive Chefs and needed.

Provided clear directive and coaching to Field Managers and Chefs.

Developed a community “Exit Report” for Flex Executive Chefs

EL PASO PATRIOTS PROFESSIONAL SOCCER CLUB 2009 - 2011

Vice President El Paso, Texas

Contacted potential sponsors to support team initiatives.

Business to business marketing.

Created and sold sponsorship packages to companies and organizations.

Prepared annual budget.

Worked directly with league on team and overall league issues and guidelines.

Managed and coordinated all aspects of game day production and operations.

Developed game day agenda, production schedule, and game day script.

Produced and created print, radio, television commercials and media placement ads in both English and Spanish language.

Managed public relations & press releases to include player, coaches, and staff and cheerleaders appearances.

Hosted radio, television talk shows, special engagements and special programs for underprivileged and terminally ill children.

Developed and managed soccer clinics and camp programs.

OTHER PROFESSIONAL EXPERIENCE

PLAYGROUND CONSTRUCTORS/PLAYGROUND CONNECTION 2009 - 2009

Account Executive/Executive Director El Paso, Texas

El Paso Patriots Professional Soccer Club 1993 - 2002

General Manager/Marketing Director El Paso, Texas

PROFESSIONAL AFFILIATIONS/EDUCATION & ACCOMPLISHMENTS

Hosted the first 1995 U.S. Open Cup Championship match which was nationally and internationally televised live from El Paso, Texas.

Established a 501 c 3 non-profit organization

Bond Overview Advisory Committee, Committee member Community Action Group, Member

Cowboys to El Paso Committee member.

Coursework towards Business Management bachelor’s degree

University of Texas at El Paso

Undergraduate studies Various Management and Industry Seminars

El Paso Civic, Convention & Performing Arts Center & El Paso Convention & Visitors Bureau, Chairman

Board Myasthenia Gravis Support Group, President

El Paso Hispanic Chamber of Commerce Education Foundation, Board of Director and Golf Chairman

City of El Paso, Texas Parks and Recreation, Vice Chairman of the Board of Directors

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