Customer Service Manager
Resume:
SKILLS
EXPERIENCE
CHRISTINA
VAUGHN
C *** Richland Dr W, Mandeville,
LA 70448
****.*****@*******.***
PROFESSIONAL SUMMARY
I am a hard working, quick learning individual with a mad hunger for success in the business world. I took care of my 3 children mostly alone, hindering my ability to further my career as i would have liked. I always put them before myself with zero regret. The youngest having now found her way in the world, I am ready to dive head first into what i have always wanted career wise. Customer Satisfaction is only one of my strengths. I love helping people find what ot is that they are in meed of to the best of my ability. Customer relationship
management
Conflict resolution Administrative
procedures
Excellent problem-
solving skills
Training and
Teambuilding
Front End Manager August 2017 - October 2019
Rouses Market Mandeville, LA
Handled and resolved escalated customer complaints. Trained new employees on an as needed basis.
Implemented rewards programs for team members to build rapport and motivate success.
Coordinated necessary services with the IT department to ensure computers and other equipment were in good working order.
Ensured that all Customer Service Desk Employee were completing paperwork necessary for their shifts.
Trained Service Clerks on safety and customer relations. Customer Service Manager August 2014 - May 2016
Walmart Neighborhood Market Mandeville, LA
Coordinated necessary services with the IT department to ensure computers and other equipment were in good working order.
Maintained a staff training program that featured best practices for lead generation and customer retention.
V
EDUCATION
Managed the daily operation of a 13-person customer service team for 2 years. Opened and closed the business and verified all financial transactions on a daily basis. Implemented rewards programs for team members to build rapport and motivate success.
Implemented employee guidelines to create a safe work environment for everyone on the team.
Handled and resolved escalated customer complaints. Trained new employees on an as needed basis.
Bachelors of Business Administration, Bachelors of Science Pearl River Community College, Poplarville, MS
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