Service Delivery Adjunct Professor

James Michael Dyson, MBA, MHA

Charlotte, NC 704-***-**** *********@*****.*** LinkedIn: https://www.linkedin.com/in/mike- dyson-mba-mha-2669258/

Summary of Qualifications:

Experienced Chief Executive Director dedicated to providing sustainable revenue growth in dynamic and challenging markets. With over 25 years of experience in service delivery, reimbursements, program design, capital development, operations, and establishing policies that promote company culture and vision. Key Achievements:

Turned around underperforming intermediate care facilities to facilities providing quality care through developing sound management practices.

Generated an organization of 25 facilities serving a wide area through strategic partnerships and a dedication to developing the highest possible service quality from one facility serving a single community into a regional activity.

Established capital resources above $25 million for companies in North Carolina, South Carolina, Florida, and Georgia that enabled individuals within the community to access adequate health services.

Built strategic partnerships and alliances within the state and local communities to turn poorly performing agencies into successful thriving agencies.

Worked with key business stake holders as a consultant to define national strategies and delivered a growing and evolving business model.

Lead fundraising efforts across multiple organizations and diversified the funding sources

Conducted various feasibility studies, pro formas, and strategic analysis, assuring that the projects developed would be successful financial and programmatically.

Led and developed members of staff in a comprehensive approach, allowing them to explore new opportunities within their specialty to promote internal mobility.

Motivated and inspired a management team by creating a collaborative company culture while managing our goals. We have undergone immense growth (from one facility to 26 facilities) and reduced our turnover ratio to the industry’s lowest

Successfully incorporated all management staff in a training program where the staff was given a chance to enhance their training at their pace with the opportunity to further job growth and responsibility within the organization.

My success has been due to the team of experts assembled during my professional career. Because of the open communication and peer feedback that kept the workers current as of the community needs, these teams were successful. The quantity and consistency of the services at all levels were just as successful as those responsible for leading them.

Professional Experience:

Joint Management and Development President and Chief Executive Officer March 2006 - Present

· Established a distinguished record of progressive achievement and success by creating new service delivery areas across the southeast.

· Worked with community leaders and healthcare professionals to establish innovative programs and services for their communities: obtained capital funding of over $15 million to construct new facilities, ensure compliance with local, state, and federal regulatory and licensing standards, and established long-term goals for the effective operation of new services.

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· Created and implemented short and long-term quality assurance plans: Established interagency peer reviews, developed utilization review processes, created statistical and verifiable data documenting substantial quality improvement, and successfully acquired three-year accreditation.

· Successfully restructured companies into sustainability through asset and liability reorganization. UMAR Services, INC Charlotte, NC President June 1988 - February 2003

• Increased revenues from $60,000 to over $4 million and developed over $10 million in assets.

• Instituted operating policies, procedures, and standards for all aspects of the corporation and its subsidiaries, resulting in 100% compliance on all regulatory reviews.

• Developed industry-leading quality standards and training programs recognized by the State and continue to be used by state and private providers. Increased the number of facilities from one to twenty-four in 12 North Carolina communities.

• Established and supervised a workforce of over 150 employees and clinical disciplines in multiple locations that maintained less than a 30% turnover rate, with the national average well above 100%. Pfeiffer University Charlotte, NC Adjunct Professor August 1999 - May 2000

• Led an undergraduate survey of marketing organizations and methods in health care settings. The course reviewed the evolution of health care marketing activities and marketing with other organizational activities.

• Led a discussion of the management styles and organizational theories within the healthcare industry. The course reviewed the changes in the healthcare industry and management strategies addressing those changes. Autism Services of Mecklenburg County Charlotte, NC Executive Director July 1985 – June 1988

• Immediately instituted quality standards preventing the closure of existing facilities and eliminated all statutory violations within six months. In a cooperative effort with the University of North Carolina, instituted a nationally recognized training program.

• Managed a team of employees and clinical personnel in multiple locations and kept the turnover rate below the national standard for this industry. Implemented new operating procedures and standards that maintained a quality program and continues to exceed state licensure requirements. ServiceMaster Healthcare Southeast Region Regional Manager March 1981 – June 1985 Education

• Master of Business Administration, Pfeiffer University, Charlotte, NC, May 1997

• Master of Healthcare Administration, Pfeiffer University, Charlotte, NC, May 1997

• Bachelor of Science in Education, Appalachian State University, Boone, NC Current Licenses

• Assisted Living Administrator, NC Department of Health and Human Services, Issued Jan 2021 · Expires Dec 2022

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