Care Giver Medical Billing
Resume:
pam tunstill <***********@*****.***>
Pamela
Tunstill
Drive Indianapolis IN 46235
***********@*****.*** 317-***-****
objective
My objective is to find a career learning new skills, as well as assisting and working in a
team oriented organization. To invest my skills and knowledge within a company that‘s
Interested in improvement and dedication from an employee for the
enhancement of the company
SUMMARY OF QUALIFICATIONS
I have several years of experience in customer service and multitasking.
I have experience at record keeping and filing. I have some experience in
Medical front office, medical billing and medical insurance, I have
knowledge in medical coding and some medical terminology. I have
Experience in a call center environment, utilizing my skills in provider and member
Services as far as claims, medical insurance, I am very good at multitasking
am a hard worker, fast learner, dependable and a team player, I am also honest
Work Experience
Current job: FedEx Express
I am a Material Handler, I work with a hand held computer and printer I use a scanner I am a certified Tug driver I ensure the freight is scanned and put into proper cans for transportation to truck routes or to planes I load freight into the containers Iake sure freight is going to correct destinations I sort and distribute freight.
MHS (AKA) Managed Health Services
2601 Metropolis Pkwy, Plainfield, IN 46168
Phone number 317-***-****
From 01/2015 to 09/2017
Customer Service Rep(2) Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner. Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
Provide assistance to members and/or providers regarding website registration and navigation
Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
Process written customer correspondence and provide the appropriate level of timely follow up
May coordinate member transportation and make referrals to other departments as appropriate
Maintain performance and quality standards based on established call center metrics including turn-around times
Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
Xerox 4550 Victory Ln. Indpls, IN- 46203- Phone number
(317)614-2000CFA Staffing
5973 Cambridge Way, Plainfield, IN, 46168, 317-***-****,
09/22 until present Eligibility
Specialist - I Register and Process Medicaid
Applications, SNAP and TANF for Family and Social Services,
I am knowledgeable in the HIP 2.0,
Community Health Network 6432 Castelway Drive Suite 201,
01/2012 to 09/2013 Professional
Patient Accounts Customer Service Solved
patients problems with billing and insurance, applied
insurance to patients accounts, did verification of Medicaid
and Medicare insurance, billed insurance, did verification
with patients doctor's office, ran fax,
copier, scan, machines, operated multiple phone line system,
transferred calls to needed destinations.
Home Instead Senior Care
Indianapolis IN 46240 Suite 250, 317-***-****
03/2008 to
present
Home Care Giver
Evaluating and caring for the
client. Helping with cleaning duties including personal
hygiene, assisting with doctors appointments, banking,
paying bills as well as grocery shopping
Hairstylist - Angels Hair, Design Salon Indianapolis IN 46220,
12/2003 to 04/2012 Consulting with clients as for as setting
appointments, promoting beauty products, adhere to clients
requests for particular services, provide recommendations to
maintaining the health of the clients personal and unique needs
for their hair care
CICOA Aging & In Home Solutions Indianapolis IN
02/2003 to 11/2007
Nutritionist- Preparation of nutritional meal along with personal
delivery to elderly and disabled citizens, making sure
clients environments was safe and secure for their personal
needs and /or use. Necessary/ as needed reports to
supervisor of any discrepancies or of anything looking
suspicious for the safety of the client
Encore Temporary Services Indianapolis IN
Mail Clerk
09/2003 to 12/2003
Handling insurance claim,
organizing the claims into corresponding mailbox orders,
data entry of insurance information needed by different
cities, clerical duties as needed. Kept assistant with
meeting deadlines and goals
Education Med Tech
College Indianapolis IN, 01/2007 to
09/2008Associates of
Applied Science
Major: Medical Billing &
Coding
Arsenal
Technical High School Indianapolis IN, 09/1978 to
06/1981
General Courses and Vocational Training
I made average
grades in my general studies in school and in my vocational
studies I did exceptionally well. I obtained my high school
diploma and my cosmetology license
Extracurricular
activities I have awards
in VOCATIONAL INDUSTRIAL CLUBS OF AMERICA. This award is
presented to individuals that demonstrated the finest
qualities and desire and determination, as a participant in
the Regional Leadership and Skill Olympics Conference of the
Indiana Association of the Vocational Industrial Clubs of
America
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