Medical Assistant Customer Service
Resume:
Nancy Tetrick
Medical
Fort Worth, TX *****
adr54s@r.postjobfree.com
Nancy Tetrick
MEDICAL SKILLS
Electronic Medical Records
Attended Certified Medical Assisting School
Electronic files, EMR SOAP
Medical Ethics
CPR certified
Vital signs, rooming patients, EKG’s, Injections (sub-Q, Gluteal, IM,ID) Prescription call backs, patient support, triage, autoclave OTHER SKILLS
Administration
Windows based programs, Word, Excel, E-mail
Insurance, OSHA
Scheduling multi line phones
Graduate of Medical Assisting School Dallas area
PROFESSIONAL EXPERIENCE
Medical Assistant- Present In take, assistant/part time OB_GYN work up patients/lab tests/ getting patients ready to see the Doctors. Back office duties, assisting the doctor. EMR, autoclave,Injections, phlebotomy.
Medical Assistant
Dr Robert J Wyatt, Garland, TX
Board Certified Ear, Nose and Throat Specialist
Took detailed patient medical histories
Assisted with procedures
Scheduled procedures
Cleaned / stocked rooms
Pulled patient's filing charts
Pre-certification, procedures surgeries
Took vital signs
Maintained lab CT results to physicians and patient in a timely manner Medical Assistant – Dermatology, 2010-2015
Dr. David Alkek
Assisted Dr. Alkek with routine acne care and rooming patients Assisted with biopsy and surgical procedures
Called patient's back for lab reports
Called pharmacy for refills
Stocked rooms with required supplies
Authorized to work in the US for any employer
Work Experience
CMA/CNA
Caregivers America - Fort Worth, TX
Present
ADL of daily living. Elderly care male and female
Medication, Feeding care both G Tube as well as assisting feeding. Wound care, Breathing treatments as well as a good listener. Hospice assistance. End of life experience. Education
Associate in Healthcare
Medical
Medical Assistant - Fort Worth, TX
Associate in Medical Assistant
PCI Health Training Center - Richardson, TX
Skills
• Caregiving (10+ years)
• Home Care
• English
• Assisted living
• Computer literacy
• Experience Administering Injections
• Phlebotomy
• Vital Signs
• Triage
• EMR Systems
• Microsoft Word
• Customer service
• Phone etiquette
• Typing
• Patient Care
• Venipuncture
• Medication administration
• Medical Office Experience
• Hospice Care
• Documentation review
Certifications and Licenses
CMA
Driver's License
CPR Certification
Certified Medication Aide
BLS Certification
Assessments
Food Service: Customer Situations — Familiar
October 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Familiar
Work Style: Reliability — Familiar
October 2020
Tendency to be dependable and come to work
Full results: Familiar
Customer Service — Familiar
October 2020
Identifying and resolving common customer issues
Full results: Familiar
Mechanical Knowledge — Highly Proficient
January 2019
Measures a candidate's ability to understand and apply mechanical concepts and processes. Full results: Highly Proficient
Call Center Customer Service — Completed
October 2020
Applying customer service skills in a call center setting Full results: Completed
Customer Focus & Orientation — Familiar
September 2019
Responding to customer situations with sensitivity. Full results: Familiar
Home Health Aide Skills — Familiar
June 2020
Providing care to patients in a home setting
Full results: Familiar
Nursing Aide Skills — Familiar
June 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Familiar
Clinical Judgment — Completed
July 2020
Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Completed
Electronic Health Records: Best Practices — Familiar September 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar
Sales Skills — Familiar
June 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Familiar
Recruiting — Familiar
July 2020
Managing the candidate sourcing and selection process Full results: Familiar
Patient-Focused Care — Completed
July 2020
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Completed
Case Management & Social Work — Familiar
September 2020
Prioritizing case tasks, gathering information, and providing services without judgment Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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