Talent Acquisition

MICHELLE WARREN

Jacksonville, FL 904-***-**** ***********@*****.***

Professional Qualifications

I am an individual with 20+ years’ progressive professional experience in developing, coordinating and managing solid relationships with clients, vendors and all Stakeholders. I am a highly detailed and organized individual that is self-motivated; results driven with strong analytical and problem solving skills; creativity, resiliency and a willingness to learn. I have the ability to manage changing priorities and meet deadlines. I hold myself to the highest standard and take responsibility for all that I manage. I am a high achiever who is focused and dedicated.

Professional Experience

Contingent Workforce Specialist, 7/2020 – present

GuideWell – Jacksonville, FL

Perform intake of Contingent Workforce Management (CWM) inquiries via telephone, chat, Beeline (VMS) or email. Assess inquiries or reported issues to determine best method of resolution.

Triage inquiry to determine level of urgency, resolution method and priority

Enter data, including new hire information, data changes, (rate, location, manager, title, etc.), compliance and background dates into HRIS, (75% of role)

Utilize general knowledge to support issue resolution, provide counsel or identify when to escalate

Educate and coach employees and vendors on contingent workforce-related programs, processes and requirements, (e.g. hiring, orientation/onboarding, system access, extensions, data changes/updates, terminations, etc.)

Work collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key CWM processes.

Other projects as assigned

MICHELLE WARREN

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Talent Acquisition Specialist, 6/2016 – 7/2021

Resource Solutions, Jacksonville, FL: Client – Barclays Bank

Exclusively partnered and managed with on-site HRBP’s in successfully managing all aspects of Director / Managing Director candidates (including opening and maintaining ongoing relationships with candidates, arranging interviews in many forms and communication). Provided ‘White Glove’ service

Established and maintain relationships with Key Stakeholders within the Bank

Prioritize and complete projects within deadlines in order to meet SLA's and KPI's

Draft and post open positions; and upon offer, review approvals to ensure all documents met compliancy standards

Verify data integrity and accuracy in all reporting

Successively coordinate competency based interviews between candidates and hiring managers globally

Maintain candidate records using Taleo applicant tracking system and update information accordingly and accurately

Operational Excellence Award - 2018

Nominated for Account Person of the Year - 2017

Office Assistant, 07/2014 to 06/2016

Bailey's Health & Fitness – Jacksonville, FL

Prepared reports for senior management

Addressed and resolved customer product complaints empathetically and professionally

Defused volatile customer situations calmly and courteously

Accurately documented, researched and resolved customer service issues

Acted professionally and patiently when addressing negative customer feedback

MICHELLE WARREN

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Recruiter, 03/2014 to 06/2014

CSI Companies/Wounded Warrior Project – Jacksonville, FL

Specifically assigned to Human Resources for recruitment of 20+ positions monthly

Promptly corresponded with all applicants and team members conducting interviews

Point of contact for Stakeholders

Tracked key dates, deadlines along with applicants through Open Hire applicant tracking system

Recruiter/Licensing Coordinator, 03/2007 to 02/2014

ICS Merrill/CoventBridge – Jacksonville, FL

Multi-state compliancy for agency and employee annual licensure

Full cycle Recruiting nationwide

Recruitment of 30+ positions per month

Responsible for onboarding of all new hires until date of training

Conducted employment verifications and investigations

Screened applicants on their qualifications and background

Tracked monthly new hire goals and deadlines

Created and managed detailed weekly, monthly and annual reports

Taleo applicant tracking system

Creatively pursued resources for candidates

Posted positions through approved recruitment channels

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