Rental Agent Retail Store

MARK STEPHEN HENCKEL

Rehoboth Beach, DE ***** 302-***-**** ************@*****.***

Delaware Real Estate License – Scored 94%

Real Estate Client Management Negotiations Leadership Sales Analytical Thinking

Marketing Brand Integrity Customer Relations Promotions Order Management

EXPERIENCE

VACASA – Bethany Beach DE 11/2020 – present

RENTAL AGENT

Successful negotiator with a great reputation among customers.

Booked most reservations for summer 2021 of all agents in DE.

Assist with unhappy customers and resolve issues.

Implement and follow all procedures regarding reservations and administration.

Full time – 40 hours/week – Thursday through Monday

Supervisor – Cassandra Manuel-Taylor – 302-***-****

POLO RALPH LAUREN – Rehoboth Beach, DE 11/2019 – 11/2020

BRAND AMBASSADOR

Star ambassador of a 12,500 sq. ft. retail store with men’s, children, and women’s departments.

Adept in product knowledge, locating inventory across all 3 departments, and communicating sales promotions and policies to customers.

Welcome customers and provide best-in-class service and support by responding to inquiries, ordering items to fulfill requests for out-of-stock merchandise, and assisting customers with using and enrolling in the customer appreciation program.

Part time – 30 hours per week – mostly evenings & weekends

Supervisor – Steve Hoult – 302-***-****

BALTIMORE COUNTY OFFICE OF LAW, BENEFITS LITIGATION UNIT 11/2017-8/2019

ASSISATANT COUNTY ATTORNEY

Litigation expert with outstanding analytical skills and over 20 years of experience investigating and resolving workers' compensation, auto tort and general liability claims. Especially skilled with building and managing client relationships – advising and counseling with respect to litigation, preparation for and trial in Maryland Workers’ Compensation, District, and Circuit Courts. Provide support, guidance, leadership and motivation to promote maximum team performance in a positive work setting.

Supervisor – Suzanne Berger – 410-***-****

EDUCATION

PREMIERE SCHOOL OF REAL ESTATE – Keller Williams Realty, Rehoboth Beach, DE

JURIS DOCTORATE – University of Baltimore School of Law, Baltimore, MD

BACHELOR OF ARTS, cum laude, History – Washington College, Chestertown, MD

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