Entry Specialist Data
Resume:
D
Tiana Diaz
**********@*****.***
The Bronx, NY 10460
SUMMARY
SKILLS
Customer Seating
Personnel Training
Trial Close
B2B and B2C Sales
Relationship Selling
Strategy Development
Team Member Motivation
Customer Care
Customer Needs Assessment
Microsoft Office
Reliable and Punctual
Service-Oriented
Team Collaboration
Problem Solving
Problem-Solving
Flexible and Adaptable
EXPERIENCE
Salesperson
The Bronx, NY
Amway/ Apr 2019 to Aug 2021
Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Acquired new customers and identified unique needs to deliver relevant products. Developed key customer relationships to increase sales. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Gathered information from clients to create solutions that achieved business needs and desires.
Developed eye for detail and suggested accessories to complement purchase. Customer Care Representative
The Bronx, NY
Amway / Jun 2017 to Jun 2018
Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Kept customer and system account information accurate and current to support timely resolutions for concerns.
Provided high level of quality control, eliminating downtime to maximize revenue. Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products. Promptly responded to customer inquiries and resolved complaints to promote loyalty. Ranked in top level for customer satisfaction among team members. Delivered customer support to high call load each shift. Followed up on emailed or web-submitted customer inquiries within standard response times.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
EDUCATION AND TRAINING
High School Diploma
Biondi Education Center Sep 2013
Yonkers, NY
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