Shana Davis

Fredericksburg, VA *****

adr4zy@r.postjobfree.com

+1-240-***-****

Highly motivated professional with 15 years of experience in areas of administration, sales support, office administration, marketing, customer service and area management. Adept at multi-tasking, problem solving, organization and time management. Having extensive experience in the financial services industry including but not limited to procedural knowledge, regulatory compliance and customer service. Ability to communicate effectively with management and peers, and cultivate professional relationships.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Food and Beverage Supervisor

Kings Dominion - Doswell, VA

May 2022 to Present

• Trained, directed, evaluated, and disciplined staff with appropriate documentation.

• Responded to and take appropriate action to resolve concerns and complaints from park guests and associates.

• Learned and used clear and concise specific lines of communication between management, associates and other divisions.

• Worked with other Supervisors to ensure staffing needs for assigned location are met and in compliance with Minor Labor Laws.

• Took steps to ensure that subordinates are trained in all facets of the operation such as service procedure, production flow, equipment usage and cleaning.

• Responsible for maintaining labor and cost of sales budget requirements by continuously evaluating and adjusting to the business needs.

• Provided guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Security Guard Supervisor

Rosie’s Gaming Emporium - Dumfries, VA

June 2021 to July 2022

Supplies next-level services to all guest, internal and external while demonstrating outstanding culture in all interactions with guest and fellow coworkers.

· Attends daily meetings to promote positive input for the successful operation of the company

· Writes daily reports of all incidents/emergencies for the safety of the guest and team, noting precise details that may help law enforcement and management team

· Responds if need be to all incidents by taking the appropriate actions necessary to rectify the situation

· Preforms currency transports in accordance with gaming procedures to prevent any issues

· Uses 10 Code with teammates to better communicate on radios

· Handles complaints from guest quickly while using a calm tome and demonstration a fair judgement of all situations

· Adheres to all aspects of the Anti-Money Laundering (AML) Programs and its regulations including but not limited to, Suspicious Activity Reporting and

Customer Identification requirements

Food and Beverage Supervisor

Rosie's Gaming Emporium - Dumfries, VA

July 2021 to February 2022

• Provided next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.

• Provided guest service training and departmental orientation for new employees.

• Worked with manager to provide on-going training for all employees.

• Ensured that the dining room is set up and ready for service.

• Overseed side work responsibilities and opening and closing duties.

• Coordinated with other F & B Supervisors and F & B Managers on work schedules, ordering of food, and par levels.

• Responsible for creating and fostering an environment of support and motivation for Team Members.

• Maintained confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.

• Assisted manager in reviewing activities in all reporting areas in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability. Multi-Unit Manager

H&R Block - Temple Hills, MD

October 2009 to March 2021

Responsible for recruiting and interviewing tax office associates and leading tax office associates to meet and exceed growth and service quality goals. Supervise branch managers at multiple offices, handle telephone and walk-in inquiries and set up appointments for clients and maintain customer relations. Process bi-weekly payroll (Kronos) for 30 employees Handle cash, check and credit card transactions along with performing daily financials record keeping Prepare federal and state tax documents

Ensure company policies are being follow by associates Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules and ensure accurate timekeeping and overtime management Hire and train staff within several locations

Conduct annual performance reviews and provide feedback to the staff of their performance throughout the year

Store Manager

CUBE SMART

January 2016 to August 2016

Performed marketing and leasing of storage units. Maintained necessary records of all financial transactions of property. Protected store from loss or theft by setting and enforcing clear security policies. Managed the day to day operations of the site

Developed customer relationships by identifying their storage needs and providing solutions Improved sales objectives with prospective customers through unit rentals, insurance of rentals, and retail sales of moving materials

Guided new customers through rental processes and agreements Handled cash and balance receipts, pursue collections, post payments and process daily bank deposits with integrity

Ensured the facility meets the highest of cleanliness standards. You accomplish this by cleaning units, sweeping, mopping, changing light bulbs and other basic general maintenance duties Performed independently with a focus on teamwork as you partner with other stores in the area Run errands for the facility and travel as needed to other retail locations Store Manager

FOOD LION

January 2015 to January 2016

Supervised over 20 employees daily.

Stocked shelves, racks, cases and bins with new merchandise; prepared food displays Determined if inventory was sufficient for needs; ordered merchandise when necessary Interacted with vendors; prepared purchase orders; tracked status of requisitions and orders Answered customers' questions about merchandise and advised customers on merchandise selection Provided excellent customer service

Planned and coordinated advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

Planned and prepared work schedules and keep record of employees' work schedules and time cards. Administrative Assistant

OPTIMIZATION CONSULTING INC.

January 2009 to January 2009

Researched government contracts.

Ordered and distributed office supplies while adhering to a fixed office budget. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, vendors, and potential candidates. Maintained a clean reception area, including lounge and associated areas. Completed data entry, tracked resumes and maintained the applicant tracking system. Compiled company information and related material and distributed it to candidates. Screened all visitors and directed them to the correct employee or office. Education

High school diploma in General Studies

Harrisburg High School - Harrisburg, PA

June 1995

Skills

• Relationship management

• Leadership

• Recruiting

• Bank reconciliation

• Bookkeeping

• Conflict management

• Training & development

• Administrative experience

• Management

• Customer service

• Payroll

• Communication skills

• Organizational skills

• Kronos

• Windows

• Tax Experience

• Office Management

• Customer Relationship Management

• Interviewing

• Restaurant experience

• Hospitality

• Cost control

• Dayforce (Less than 1 year)

• P&L Management

• Employee relations

• Cooking

Certifications and Licenses

ServSafe Food Handler

April 2020 to April 2023

ServSafe Alcohol

June 2022 to June 2024

Food Handler Certification

Food Safety Certification

Contact this candidate