Evelyn Morrison

**** ****** ****, ******, ** – **243

Email: adr4z9@r.postjobfree.com

Phone: 972-***-****

Profile:

Experience in loan underwriting.

Highly organized and able to prioritize.

Good communication skills, both verbal and written.

Detail-oriented with strong data analysis skills.

High mathematical aptitude.

Employment History:

Manufacturing Specialist December 2018 to date

Volt Workforce (Texas Instrument Project)

Dallas Texas

Job Description.

Establish specific methods for production with standardized work operations, cycle time, and ergonomics.

Recommend product design changes to improve product performance, manufacturability, and workflow.

Monitor and adjust production processes or equipment for quality and productivity.

Set up and verify functionality of safety equipment.

Observe and track operations to check compliance with safety rules and establish best practices.

Mortgage Underwriter January 2017- 2018

Guild Mortgage Company, Texas, U.S.A.

Job Description.

Review all mortgage applications and supporting documents to ensure all necessary information is included for approval

Research applicant’s employment and financial history to help determine the accuracy of application and documents

Request additional information as needed on all documents to help determine loan risk

Ensure once all information is gathered that it is accurate, compliance standards are met, and it is in congruence with company policies

Communicate and document reasons for approval or rejection of loans so clients and loan officers are well-informed of decisions

Gathering information for the loan application.

Evaluating credit histories for applications.

Collecting data from clients such as their assets, salaries, debts, and employment status to fill in information for the loan application

Researching and correcting mistakes in applications for clients

Reviewing file documentation for missing or erroneous information.

Meeting loan application deadlines.

Customer Relationship / Marketing Officer March 2008-March 2015

Ecobank Nig Plc, Enugu, Nigeria.

Job Description.

Provide solutions, recommendations, and replacements with empathy and positive feedback.

Share insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies.

Communicate with clients over phone, email, and chat platforms.

Answer calls or emails from customers and assist with special requests or resolving complaints.

Respond to customer questions and complaints and document consumer communications.

Train and mentored employees and teams on sales and customer service techniques.

Implement best practices in fostering exceptional customer care support and satisfying customers.

Resolve customer inquiries, complaints, and issues and use problem solving techniques to provide solutions.

Inform customers and professionals on eligibility, benefits, claims payment, and authorizations.

Monitor and resolve product and service issues promptly.

Direct individuals on usage and benefits of self-service tools.

Address customer concerns and complaints and resolve issues promptly.

Route inquiries or escalate calls outside area of expertise to appropriate department or employee.

Respond to questions and follow up on customer interactions.

Deliver high level of service and support to customers as company ambassador.

Open and close accounts and process applications.

Answer incoming calls and assist customers with questions.

Place outbound calls to existing members to provide additional consultation on products and services.

Conduct follow-up calls at customer locations.

Exceed requirements and deadlines when providing products and services to customers.

Sales Representative . January 2007-January 2008

Cowbell Nig. Ltd, Abuja Nigeria

Job Description.

Provide customers with clear understanding of charges, billing, billing cycles, and customer equipment.

Implement corporate marketing plans and initiate creative strategies to develop business.

Enter, update, and maintain daily activity and prospect information.

Conduct assessments and review account information to identify customer needs.

Maintain up-to-date knowledge about products and promotions.

Made amicable decisions for customers and company to handle customer situations.

Solicit, coordinate and schedule community events.

Motivate fellow workers to perform with persistence and integrity to demonstrate true excellence.

Arrange merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.

Consistently organize and restock display racks to keep the store ready for customer needs.

Plan efficient sales routes to maximize the number of customers served and incoming revenue.

Interact professionally with customers, informing individuals of sales promotions and driving product interest.

Revamp the store's shelves to prepare for new seasonal merchandise and plan promotions.

Arrange attractive and creative displays to catch the eye of incoming customers and encourage sales.

Resolve customer issues quickly to recapture the customer's loyalty and maintain the sale.

Maintain robust inventory of available products, avoiding delivery delays and maximizing profits.

Skills:

Attention to details

Analyzing credit

Strong work ethics

Time management

Fraud detection techniques

Academic Qualification:

Bachelors degree

Public Administration

2002-2006

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