Customer Care Patient Services

Larry A McIntosh

** ***** **** ***. ***. ***

East Orange NJ 07018

Cell: 551-***-****

Email: **********@*****.***

OBJECTIVE:

Dexterous, adaptive professional seeking a career opportunity that will enable me to leverage my exemplary work ethic, unconventional problem solving, and refined organizational skills to prioritize daily company outcomes according to workplace needs. Additionally, my ability to quickly learn new concepts, coupled with commitment to exceed expectations make me an ideal team member.

WORK EXPERIENCE:

Customer Care Associate Nov 2018 - Dec 2018 ConnectiveRX via KForce Staffing

● Responsible for providing high touch ‘white glove’ health care case management services to patients on behalf of clients’ copay assistance programs.

● Promptly respond to inbound phone calls and claims as they pertain to ConnectiveRX’s provision of accessible restorative skin care health services.

● Paid special attention to the delivery of patient services in an empathetic fashion, development of consumer-centric solutions while upholding ConnectiveRX commitment to ensure a user-friendly platform when using, viewing or modifying their program goals. Statement Preparer II June 2013 – August 2015 Jack Henry & Associates 07512

● Statement rendering, high volume of time sensitive statements.

● Quality control of statement images ensure no error were present, before leaving work stations/facility.

● Creation of CD-ROMS, with client’s information using a RIMAGE UNIT, verification procedures to ensure all data was accurate before mailing.

● Prepared all UPS packages daily using UPS Quantum Ship 2014.

● Maintained an appropriate inventory of supplies used to perform duties.