MAYRA CONTRERAS

Citrus Heights, California, *****, US • 650-***-**** • adr4vn@r.postjobfree.com Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes. Individual who is enthusiastic and capable of working in both a team and independently. Looking forward to taking on a new challenge with a successful team. Budget counseling

Debt consolidation planning

Payment processing

Inventory management

Product Sales

Customer service

Organization

High School - 2012

Redwood High School - Redwood City, CA

Certified Credit Counselor - February, 2022 to Present Abacus Credit Counseling - Los Angeles, CA

Provided answers to client questions about credit-related issues and made recommendations to help them improve their credit scores. Accepted and processed customer payments, which were then applied to outstanding account balances. Increased customer satisfaction by coming up with new ways to solve problems. Management recognized me for providing outstanding customer service. Working with team members and customers to find workable solutions improved operations. Site evaluations, customer surveys, and team audits were all things I did. Developed a reputation for punctuality and hard work. Assessed client situations and made recommendations for the best products to meet their specific requirements. Answered phone calls and chatted at the same time to assist customers. Customer Representative - February, 2021 to February, 2022 Gap - Roseville, CA

Listened to the questions and concerns of customers in order to provide answers or responses. Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes. Provided excellent customer service by quickly resolving issues and responding to inquiries. Kept accurate and current customer account data with manual form processing and digital information updates. Entered customer interaction details into notes to track requests, document problems, and record solutions offered. Maintained a courteous, friendly atmosphere for guests to improve overall satisfaction and customer service standards. Kept track of every interaction for training, reporting, and auditing purposes. Use standard office equipment and computer programs. Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed. Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills. Certified Nurse Assistant - April, 2018 to January, 2021 Woodside Healthcare Center - Sacramento, CA

Keep track of the patient's condition and make note of any significant changes, which should be reported to the doctor and the family. Checking vital signs (documenting changes and alterations) Evaluate the needs of the patients.

Effectively assist residents in carrying out daily activities. Communicated with nursing staff and collaborated with them to help patients with activities of daily living. Keep the nursing home facility's quality, safety, and organization up to date. Took care of all of the residents' daily needs.

Contact medical directors for medical needs and treatment. Interaction with patients on a daily basis

Provide physical assistance to patients with daily activities such as getting out of bed, bathing, dressing, using the toilet, standing, walking, and exercising.

Assisted with daily tasks such as cleaning, feeding, and changing while maintaining the dignity and privacy of the client at all times. Replenish the personal hygiene and medical supplies in patients' rooms. Ensure that all medications, conditions, responses, and observations are properly documented when providing patient care services. Bilingual - Spanish

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