Secretary, Store Manager, debt collector, Accounts receivable

Pamela M. Castro

*** ******** ****** #*** *********, FL 34744

Cell. 929-***-****

******.**********@*****.***

PROFESSIONAL SUMMARY

Committed to successfully negotiate, develop long-term business strategies and efficiently handle customer affairs. Effective, self-directed communicator with great interpersonal skills. Keen ability to quickly facilitate resolutions to complex issues and apply strong ethics. Bilingual: fluent in Spanish and English.

Experience

Mar. 2014- Mar, 2020 City Livery Leasing Inc. Bronx, NY Collection Department Manager

Managed prompt and accurate billing and collection of customer accounts.

Strategically plan and analyze billing opportunities.

In charge of contacting customers for payment reminders.

Collect payments from clients

Anticipated problems that might result in default payment by any customer.

Cooperated with the Sales Department by selling vehicles to customers. Feb. 2013-Jul. 2013 A-1 Affordable Construction Clifton, NJ Receptionist, Town permits expediter

Open new records and create work orders for new and existing customers.

Apply for permits, follow up with application status.

Schedule job inspections with the building department to finalize and close jobs.

Set up and maintain the filing system.

Performed general office duties.

Aug. 2008-Sep.2011 NY Community Financial New York, NY Store Manager

Handled various accounting transactions: opened new accounts for customers, paid utility bills for customers, cashed checks, wire transfers (Western Union & MoneyGram) and reloaded ATM.

Handled a very large amount of money.

2

Performed daily store inventory.

Trained and supervised new employees according to standard operating procedures.

Informed customers about various products on sale: cell phones, pre-paid debit cards, etc.

Set up an employee's money box for the day, balance drawer & safe at the beginning and end of the day.

Pamela M. Castro

Jun. 2005-Jul. 2008 Defonseca Architects Long Island City, NY Secretary & Accountant

Prepare payroll for all employees; calculated employees hours worked and write checks.

Responsible of effective bank reconciliations.

Prepare and manage correspondence, reports and documents, set up and maintain filing systems.

Perform general office duties.

Greet persons entering the establishment, determine the nature and purpose of visit, and direct or escort them to specific destinations.

Education

2000-2003 Washington Irving High School New York, NY

High school diploma

Qualifications

Microsoft Word, Excel, & Microsoft Outlook. Bilingual: Fluent Spanish/ English.

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