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Customer Service Lead Operator

Location:
Charlotte, NC
Posted:
August 14, 2022

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Resume:

Ebenezer Ansah-Eshun

***** ***** ***** ***** *** B

Charlotte, NC 28273

704-***-****

adr4uh@r.postjobfree.com

Special Skills/Qualifications:

Professional

Demonstrates effective teamwork skills

Self-motivated and assertive

Dependable, can work without supervision

Reliable

Ability to acquire new skills easily

Adaptable to crisis situations

Good communicator and excellent trainer

Computer literate in Word and Excel

Ability to work safely

Ability to pay attention to detail and quality

Sales, Advertising and Marketing

Purchasing & Supply Management

Excellent proof reading and editing skills

Education:

Institute of Management Studies (Associate of Arts in Marketing) 1989-1991

Accra, Ghana (West Africa)

National Services 1986-1989

St. John’s School (High School Diploma) 1980-1985

Sekondi, Ghana (West Africa)

Experience:

NORTHRUP GRUMMAN CORPORATION AEROSPACE SYSTEMS SYNOPTICS

1201 Continental Boulevard

Charlotte, NC 28273

Production/Quality Operator {Quality Department} July 2,2016 -May 4,2020

MEDIA EVOLVED, LLC

3205 Freedom Drive, Suite 51

Charlotte, NC 28273

Replication Lead Operator 2009-2011

Leading the department, especially ensuring all replication procedures are followed. Following production schedule, tracking of knock-offs and ordered stampers. Monitoring transaction and shipment dates, training new operators, accurate end of shift reporting and overseeing thorough housekeeping with an emphasis on workplace safety.

Replication Operator 2008-2009

Excellent operation of the following kinds of Singulus machines. Singulus Bluline II for Blu-ray discs production. Singulus Emould, Spaceline II and Spaceline for DVD production. Singulus Skyline for CD production, starting orders via the Visual Enterprise Replication Software. Verifying that discs meet set parameters for production. Changing and starting machines for each production run. Performing operator maintenance and troubleshooting when faults occur.

NEWELL RUBBERMAID SANFORD PAPERMATE® 2003-2008

1681 26th Street 400

Santa Monica, CA 90404

Quality Control Technician/Shift Supervisor

General overseeing of manufacturing activities in plant. Supervision of the production of PAPERMATE® pens. Evaluating and reviewing of production crew and other staff performance. Keeping records, scheduling of meetings and reporting operations. Efficient operation of machines to meet or exceed production quotas. Understanding and executing all standard production procedures. Following all safety guidelines and procedures. Monitoring, checking and controlling production levels and quality.

Complete knowledge of Swiss made ALBE Precision Pen Point Making Machines. Operation of DS – 500T Plastic Ball Pen Making Machine. Usage of Meiji Techno Microscopes and Olympus Industrial Inspection Microscopes.

Experience in Ghana, West Africa

VILLAGE COMMUNICATION LIMITED

Ghana, West Africa

Marketing Executive & Production Accountant

Marketing and accountability of television and film productions. Extensive customer service relations and heavy documentation.

COBAN VENTURES

Ghana, West Africa

Sales of hospital equipment to clinics and hospitals.



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