Customer Service Lead Operator
Resume:
Ebenezer Ansah-Eshun
Charlotte, NC 28273
**********@*****.***
Special Skills/Qualifications:
Professional
Demonstrates effective teamwork skills
Self-motivated and assertive
Dependable, can work without supervision
Reliable
Ability to acquire new skills easily
Adaptable to crisis situations
Good communicator and excellent trainer
Computer literate in Word and Excel
Ability to work safely
Ability to pay attention to detail and quality
Sales, Advertising and Marketing
Purchasing & Supply Management
Excellent proof reading and editing skills
Education:
Institute of Management Studies (Associate of Arts in Marketing) 1989-1991
Accra, Ghana (West Africa)
National Services 1986-1989
St. John’s School (High School Diploma) 1980-1985
Sekondi, Ghana (West Africa)
Experience:
NORTHRUP GRUMMAN CORPORATION AEROSPACE SYSTEMS SYNOPTICS
1201 Continental Boulevard
Charlotte, NC 28273
Production/Quality Operator {Quality Department} July 2,2016 -May 4,2020
MEDIA EVOLVED, LLC
3205 Freedom Drive, Suite 51
Charlotte, NC 28273
Replication Lead Operator 2009-2011
Leading the department, especially ensuring all replication procedures are followed. Following production schedule, tracking of knock-offs and ordered stampers. Monitoring transaction and shipment dates, training new operators, accurate end of shift reporting and overseeing thorough housekeeping with an emphasis on workplace safety.
Replication Operator 2008-2009
Excellent operation of the following kinds of Singulus machines. Singulus Bluline II for Blu-ray discs production. Singulus Emould, Spaceline II and Spaceline for DVD production. Singulus Skyline for CD production, starting orders via the Visual Enterprise Replication Software. Verifying that discs meet set parameters for production. Changing and starting machines for each production run. Performing operator maintenance and troubleshooting when faults occur.
NEWELL RUBBERMAID SANFORD PAPERMATE® 2003-2008
1681 26th Street 400
Santa Monica, CA 90404
Quality Control Technician/Shift Supervisor
General overseeing of manufacturing activities in plant. Supervision of the production of PAPERMATE® pens. Evaluating and reviewing of production crew and other staff performance. Keeping records, scheduling of meetings and reporting operations. Efficient operation of machines to meet or exceed production quotas. Understanding and executing all standard production procedures. Following all safety guidelines and procedures. Monitoring, checking and controlling production levels and quality.
Complete knowledge of Swiss made ALBE Precision Pen Point Making Machines. Operation of DS – 500T Plastic Ball Pen Making Machine. Usage of Meiji Techno Microscopes and Olympus Industrial Inspection Microscopes.
Experience in Ghana, West Africa
VILLAGE COMMUNICATION LIMITED
Ghana, West Africa
Marketing Executive & Production Accountant
Marketing and accountability of television and film productions. Extensive customer service relations and heavy documentation.
COBAN VENTURES
Ghana, West Africa
Sales of hospital equipment to clinics and hospitals.
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