Recovery Support Specialist / BHT

SUMMARY

Seeking full or part-time employment, with a company that shows growth potential. For the past year and a half I worked for COPE community services as a Behavioral Health Technician and mostly Recovery Support Specialist at a 28 day inpatient rehab facility. Here I had great success as a group facilitator and providing patient support and coordination with their treatment teams. During my employment as a Field Data Collector for Retail Data I worked independently in retail environments and managed my own schedule to provide flawless data entry and analysis. As a Customer Service Agent, I developed exceptional customer relations and troubleshooting skills, as well as the ability to work independently (from my home office) and with a diverse population of clients in a courteous and efficient manner while building trust and establishing loyal customer relationships. I also worked part-time as a science and math tutor; this schedule allowed me time to raise my young children. I am passionate about helping others to reach their full potential and believe everyone deserves access to a good education. During my time as a Failure Analysis Engineer, as well as my internships with W.L. Gore & Associates and as a student of Chemical and Biological Engineering, I have gained experience with working on teams and collaborating with colleagues to foster ideas and determine how to best utilize both time and limited resources; as well as an expert level of skills with the Microsoft suite of word processing, spreadsheet and graphical design / presentation software applications.

EDUCATION

B.S. Chemical and Environmental Engineering, University of Arizona, Tucson

Minor, Molecular and Cellular Biology

Magna Cum Laude with Honors awarded May, 2002

Honors Thesis: Design and Economic Analysis of an Ultra-pure Photoresist Chemical Production

Facility, includes liquid handling and automated fluidics

-Expert use of MSWord, and Excel applications

-Execution of laboratory experiments, detailed observations and data analysis

-During Senior design project, weekly updates were provided via Power Point presentation

WORK EXPERIENCE

●COPE Community Services, BHT II, RSS

6/2019-2/2022 Tucson, AZ

Able to maintain a calm, non-defensive, supportive attitude at all times including stressful situations.

●C3 Communications, Customer Service Representative,

10/2018-6/2019 Tucson, AZ

Phone support for Medicare Humana Pharmacy home delivery customers

●American Red Cross, Donor Recruitment,

12/2017- 9/2018 Tucson, AZ

Out-bound phone solicitation for blood donation support in the USA.

●Retail Data, Field Data Collector,

3/2016-11/2017 Tucson, AZ

Collection and analysis of pricing data from various retail locations.

●Intuit, TurboTax, Customer Service Representative, CCI Careers Contractor,

1/2015-4/2015 Tucson, AZ

Provide troubleshooting and support for technical phone inquiries related to tax preparation software and the tax filing process. Seasonal contract

●AppleCare Customer Service Representative, Kelly Workforce Contractor,

6/2014-11/2014 Tucson, AZ

Provide troubleshooting and support for technical phone inquiries related to new product (iPhone 6 and iOS 8) inbound calls. Six month contract

●Tutor of Chemistry, Physics and Mathematics Undergraduate Courses, Freelance Contractor,

2008-2013 Tucson, AZ

Schedule change better coincided with my family responsibilities

●Failure Analysis Engineer, Texas Instruments, Volt Technologies Contractor,

2007-2008 Tucson, AZ

Failure identification and analysis by non-destructive imaging and destructive (sulfuric acid decomposition) circuit testing of returned, defective and counterfeit microprocessor devices; using optical microscopy, SEM, x-ray and scanning acoustical microscopy. One year contract

●Undergraduate Research Assistant, Biomedical Engineering Department,

University of Arizona Medical Center, Laboratory of Stuart Williams

2001-2002 Tucson, AZ

Design and fabrication of bio-reaction chambers for the tissue engineering of vascular endothelial cells onto the surface of synthetic vascular grafts under simulated vascular flow conditions; observations conducted by SEM and histological techniques including optical and fluorescent microscopy.

-Design and execution of laboratory experiments

-Summary Power Point presentation of experiment design and results

-Retail Data, Field Data Collector,

3/2016-Present Tucson, AZ

Collecting pricing data at various retail

●Bio-active Coatings Intern, W.L Gore & Associates,

Summer 2001 Flagstaff, AZ

Characterization, development and presentation of coating process to attach bio-active molecules to the surface of existing medical implant devices. Using Organic Synthesis knowledge and Assays, included presentation of project summary to production affiliated associates. *Hemobahn - Product gained FDA approval in 2010.

-Design of bench scale manufacturing technique for application of experimental conditions to optimize coating process.

-Emphasis on recording laboratory experience in a manner consistent with the development of a patentable invention.

●Bio-materials Intern, W.L Gore & Associates,

Summer 2000 Flagstaff, AZ

Material testing and characterization of non-organic, fluorinated polymer, materials for commercial medical implant applications.

-Following SOP’s (GMP and GLP) for developed quality control assays involving material property testing such as IR Spectroscopy, viscosity and tensile testing, fatigue testing and surface energy calculations based on contact angle testing.

-Results were presented to fellow R & D associates with a Power Point presentation.

●NASA Space Grant Intern, Department of Atmospheric Sciences, University of Arizona

1999-2000 Tucson, AZ

Internship included research and design, construction and presentation of remote access, hydrodynamic, meteorological, field measurement devices for the research of sublimation rates for snow accumulation on Mt. Lemmon.

OTHER EXPERIENCE

●Whitaker Foundation Fellow, Student of Biomedical Engineering, Graduate Research Assistant

University of Colorado, Boulder, Laboratory of Kristi Anseth Fall 2004-Spring 2005

University of Washington, Seattle, Laboratory of Alan Hoffman Fall 2002-Spring 2003

●Undergraduate Research Assistant, Department of Chemical Engineering, University of Arizona

Under supervision of Paul Blowers Fall 2000-Spring 2001

Development of interactive web utilities to teach mass balance problems to chemical engineering students

SKILLS

- Skilled use of laboratory PPE, laboratory equipment, e.g. balance, pipette, etc.; documentation of laboratory work

-Familiar with searching technical literature

- Computing: MS Office (Excel, Word, Outlook, PowerPoint), CorelDraw, HTML, JAVA, PERL, MySQL.

-Experienced with GLP, GMP, and knowledge of FDA standards.

HONORS

-Whitaker (Biomedical Engineering) Fellowship recipient 2002-2005

-University of Arizona Tuition Wavier 1998-2002

-College of Engineering and Mines, Dean's List 1999, 2000, 2001 (with distinction)

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