Data Entry Customer Service

*** ********** ****** **********, **, ***** 240-***-**** Tina Marie Sloop (Day, Stillman, Worrell, Jaramillo, Sloop)

e-mail **************@*****.***

SKILLS

Data Entry, Word Processing, IT, Executive Administrative Skills, Accounts Receivables and Payables, Government Contracts for Contractor, Read Blue Prints, Customer Processing, Time Management, Patient Care Nursing home setting. Time Management, Sophisticated Copy Service in house with company, Troubleshooting printers.

Copy Room Administer

Charlotte Douglas International Airport, Mecklenburg County Building Maintenance Department: Data Entry of new work order and inventory tracking, training tradesmen how to operate system as far as how to fill out work orders and how the system works, follow up on work orders concerning customer satisfaction, and closing out work orders completed properly, report about progress of program with the Director of Affairs - Jerry Orr directling.

Education - 1979 - 1982 High Point Senior High School - Powder Mill Road, Beltsville Maryland 20512

General Studies with focus of supportive duties. I was in ROTC Airforce where I reached the accommodation of a non commissioned General, ROTC Newsletter Writer and Editor, Librarian Assistant and Teacher assistant. My GPA was 3.0

Misc. courses through Trade Schools:

How to give exceptional Customer Service,

Misc. Computer Skills with Hardware, software Microsoft Training all suites Word, Excel, PowerPoint and Access as well as word perfect, all of which were certificate courses. No formal college courses. I also completed at MFRI - Maryland Fire and Rescue Rockville Maryland Fire Fighter EMT Certificates as a Volunteer firefighter - EMT found it to be very rewarding

Employment History:

Beadz and Dreamz Jewelry Design and Sales 2008 to Present

Owner Operator utilized my hobby to supplement my income Responsibilities to include not limited to Research, Learning, teaching, Purchasing, Design and any other duties needed to own and operate a business to include budgeting and Customer Service.

Superior Piping Incorporated 2006 - 2008

Purchasing, Accounts Payable and Accounts Receivable Compile bids and research for the Piping and Technician of gas, wiring, oxygen etc.. Negotiate and stay in close contact with Customers to ensure their satisfaction. All and any service needed in order to ensure tradesmen and executives to perform their daily activities.

Clayton Mobile Homes Manufacturing 2004 - 2006

Drywall Finisher, Cabinet Installer and Final Finisher Duties included but not limited to-touch up drywall repair and spot finisher, Drywall painter Brush and Roller application process, cutting and installing of Floor and Crown Molding. Cabinet Hanger, QC of unit before final finish and Joint and drywall finisher. Had to end employment due to allergy to Latex.

CJ Truss Company 1997 - 2004

Executive Assistant Bid on Jobs, Supervise and assist other employees with the insulation of Floor and roof trusses on 3 story apartment complexes, Purchasing, customer service, scheduling for Company Picnic and Employee Awards functions to honor and show gratitude for jobs well done and awards. Procurement, payroll, A/P, A/R, operation of a multiline telephone system.

Charlotte - Douglas International Airport/ City of Charlotte, NC 1995 - 1997

Security Spec lV - Tradesman/maintenance Asst Manager and Customer Service System Operator

It was my responsibility 1. To install a software program

specifically for handling client complaints of services or items not working properly like a commode backup on concourse A which I would generate a work order for each trade Supervisor would then assign to one of his employees of that trade. (Plumbers, Painters, Electrical and Computer and Networking IT) Upon completion the Supervisor would look over the worksheet to track time and inventory used then it was given back to me at which time I would do the data entry and follow up with the individual who contacted me checking on their satisfaction. If not satisfied the supervisor would be let know by myself and he would physically follow up and reprimand if needed. I reported and briefed the Director of the Airport Jerry Orr on a daily basis on how it was all working out and the next step or if it needed any bugs worked out in the system. Part of my duty was to train the Department Employees on the process of filling out the work order the proper way.

EPRI- Electric Power Research Institute / Charlotte NC 1987 - 1995

Company based out of Palo Alto California,

Copy Room Administer - It was my responsibility to Operate and maintain the Copy/Mail room where I handled the reproduction of Student Manuals for onsite and offsite Classes. The copier was a multicomplex machine that you can program a job by manual input or from disks, as well as a small copier that handled from 1 sheet to multiple sheets, collated, staple and bound publications and sometimes pack and ship manuals to remote locations no matter what it took. Meet and greet students from all over the World who were being trained Underwater Welding on Turbines, also my responsibility to gather mail, deliver and pick up from the Post office, distribute to employees appropriate mailbox in Copy Room and Deliver to Doctorate employees of Electricity.

Then I applied for a job within the organization as a Help Desk Operator where I learned a lot from trouble shooting in a remote location in the building, Ran Network Cables, maintained the main frame, built computers from an empty case to a full computer, Purchasing for the IT department..

Prince George’s County Department of Social Services - Hyattsville, Maryland

Copy Room Administer/Procurement officer

Where I not only reproduced Documents for every Department and Employees I also acquired bids on merchandise needed for Prince George’s County remote locations like Upper Marlboro office. Prepared requisitions for the director to sign his ok to. Type up P.O. and track in order to file paperwork to get paid. Relief Phone Operator handling Multiple lines at a time.

More references upon request.

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