Protection Associate Customer Service
Resume:
Donita Ostrander
Belle Center, Ohio 43310
************@*****.***
Professional Summary
Results-driven and determined to exceed company expectations. Effective at managing and leading teams, as well as teaching and training with a background in management. Management experience includes safety and risk control procedures for a large retail establishment who employed over 300 associates. Skills
● Identifying problems, and taking corrective actions.
● Utilizing media, and reports to teach, and train associates of risk indicators.
● Build Associate, and Management rapport to increase commitment to policies and procedures.
● Goal-oriented
● Detail-oriented
● Staff training and development
● Excellent customer service skills
Work History
● Restaurant Management, House Pizza and Subs 10/2018-Present
Relationship building, and community involvement.
Building and Maintaining workplace standards and practices.
Website, Menu, and Social Media development and maintenance.
Customer service, cash management, scheduling, food prep, cooking, serving, taking orders, and expediting.
● Asset Protection Associate, Walmart Stores Inc. #5185 6/2020-10/2020
● Asset Protection Associate, Walmart Stores Inc. #1595 10/2008-03/2010
Effectively monitored stores for loss due to internal and external thefts.
Managed the store's safety program.
Increased store engagement to safety policies and procedures.
Trained new hire associates on loss prevention methods and safety procedures.
● Emergency Medical Technician- Basic, MedCare Ambulance LLC. 01/2016-03/2016
Intra and Post hospital transfers.
Basic life support functions, First aide, history taking, report writing.
Ensuring proper diagnosis, for billing, and non ambulatory services.
● Asset Protection Manager, Walmart Stores Inc. #2471 10/2020- 08/2021
● Asset Protection Manager, Walmart Stores Inc. #1595 08/2011- 03/2016
● Asset Protection Coordinator, Walmart Stores Inc. #1239 03/2010- 08/2011
Increased profits through effectively identifying shrink and troubleshooting profit loss areas.
Completed profit and loss performance reports while analyzing data to make informed decisions.
Trained and developed new associates on Asset Protection essentials and key indicators of shrink.
Developed and Maintained effective safety programs
Internal and external Investigation involving theft and loss of assets
Interviewing and interrogation of suspects.
Established relationships with various government entities such as local police and court personnel to suit business needs.
Academic History
● Southern New Hampshire University
Bachelors of Science in Accounting
Forensics and Fraud Examination
3.75 Cumulative GPA
● Delaware Area Career Center
Emergency Medical Technician-Basic
Certifications
Wicklander Zulawski Interview and Interrogation
EMT-B completion date 12/2015
References available upon request.
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