Service Representative Customer
Resume:
Yoshanda Miller
Las Vegas, NV *****
************@*****.***
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Works well with a team, also have the ability to work responsively alone and make analytical decisions. Work Experience
Customer Service Representative and Trainer / Candidate Care Supervisor PSI Exams
July 2013 to Present
• Scheduling Test for over three thousand certification and government state Licensing. Answer over 120 calls per day.
• Special accommodations such as splitting session and scheduling candidates with ADA, ESL, and reader accommodations
• Train new employees for two weeks on the floor once they have pasted orientation, Mentored new hires
• Take escalated calls, de-escalate calls, Credit accounts research different issues, follow up work, enforce company rules and policies.
Teacher Assistant
Switzer Learning Center
October 2011 to April 2013
• Establish and enforce rules for behavior and policies and procedures to maintain order among students.
• Teach socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement.
• Modify the general education curriculum for special-needs students, based upon a variety of instructional techniques and technologies.
Pharmacy Technician
CVS
July 2008 to September 2011
• Stock inventory bulk medicines, accurately and efficiently fill bottles with prescribed medications orders, and type and affix labels, Maintained proper storage and security conditions for drugs, and verified prescription information and dosage.
• Answered high call volume from doctors and patient's offices and provided quality customer service to consumers.
• Entered patient and order information into the pharmacy database Education
Pharmacy Technician
Emerson Adult School
2008
Lynnwood Adult School
2001
Bellflower Adult School
1995
Skills
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• .
• Pharmacy Technician Experience
• Order Entry
• English
• Compounding Medications
• Hospital Experience
Certifications and Licenses
Pharmacy Technician License
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