Office Manager

Melissa Hunter

La Marque, TX ***** 832-***-**** ********@*****.***

PROFILE

Motivated and reliable Office Management & Administrative Professional with 10+ years of experience providing outstanding staff service. High performing, creative, and able to relate easily to clients, staff, & colleagues. Seeking roles of increasing responsibility and room for advancement

EDUCATION

Clear Brook High School Friendswood, TX May 2001

San Jacinto College Phlebotomy Cert Pasadena, TX 2003

SKILLS

Strong organizational and detail oriented

Sales and Marketing

AP/AR

Scheduling

Presentations

Contract Review and Verbiage

Meeting Support

Presentations

Microsoft programs= word, excel, suite

Profit and Loss

WORK EXPERIENCE

ABC Supply October 2021- Present

Product Manager

Oversee all commercial products ordered and received, coordinate schedules with salesmen, roofing companies, dispatch, and vendors, maintain vendor and manufacture relationships, and assist branch manager with any needs. Handle customer pcr’s, invoicing, and payments.

Track all incoming and outgoing material for commercial projects

Communicate with vendors and shipping companies for incoming and outgoing material

Answer phones, type tickets, and schedule deliveries

Tracer Roofing, LLC Aug 2017- October 2021

Office Manager/ Project Coordinator

Oversee office staff of 5-10 people, coordinate schedules with builders and vendors, work close with field superintendents for scheduling and payroll, maintain current WIP report, P&L report, AIA documents, process sub-contractor payroll, sales and marketing of the company to bring in new builder relationships, maintain builder and vendor relationships, and assist owner with any needs.

QuickBooks for job costing and payroll

Coordinate builder and vendor schedules for material drops

AR/AP for residential and commercial projects

P&L of commercial and residential jobs

Contract and Proposal reviews

Sales and marketing

PetersenDean Roofing and Solar Aug 2015- Aug 2017

Lead Project Coordinator

Scheduled and supervised all facets of the residential roofing department, received po’s from builders, set up jobs, coordinated all material drops with vendors, entered sub-contractor payroll, and backed up the commercial department when needed.

Receive and set up residential jobs

Order material and schedule material drops with local vendors

Maintain builder clientele

Meador Staffing (Clark Freight Lines – Temp) May 2015 – Aug 2015

Export Coordinator / CSR

Scheduled and supervised all facets of the business from site including invoices, certificates of origin, and ensured shipments were complying to company’s specifications. Provided admin support and maintained all systems & office equipment

Use Excel spreadsheets and other data programs to input Export and Import orders

Coordinate drop and pick up times at warehouses and with steamship lines any troubles

Assisted accounting, sales and traffic departments as needed

Warwick Construction Feb 2015 – May 2015

Estimating Assistant

Completed construction estimates for damaged properties, negotiating with insurance carriers for agreed scope and pricing as well as project coordination from the start of the project until conclusion. Coordinated preparation and submittal of bid proposals

Responsible for Contact Management (CRM) database entry and maintenance

Supported efforts for the management of all marketing documents

Supported sales prospect research and follow-up activities including mail campaigns

Alleman Group (Financial & Insurance Services) Mar 2010 – Jan 2015

Office Manager / Agent Mentor

Responsible for day-to-day operations of Financial Services & Insurance Office including recruitment, hiring, and onboarding of new insurance agents, traveling arrangements for senior leadership as well as vendor management.

Processed all insurance applications

Cultivated relations with all insurance carriers and vendors

Input all data entry including confidential client records

Weeks Service (AC and Heating / Electrical) Oct 2008 – Mar 2010

CSR / Dispatcher

Scheduling incoming client appointments, calling, and scheduling appointments with contractors, and dispatching technicians. Updating schedule for purchase orders that are being ordered and received.

Assisting in invoicing, billing, quotes, and proposals

Makes autonomous decisions to resolve customer issues within the guidelines

Process and evaluate info received, prioritize activities, and escalates issues accordingly

2000-2008 was working in early childhood education (daycares) while in senior year of high school through college

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