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Church Secretary Customer Service

Location:
Hendersonville, NC, 28792
Posted:
August 13, 2022

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Resume:

DEBORAH

SMITH

*** ********* ****** **************, ** 28792

828-***-****

adr4sb@r.postjobfree.com

https:/www.linkedin.com/in/deborah-smith-a6a064135

OBJECTIVE

Seeking employment as a Patient Finance Billing Support Specialist and providing friendly, professional service in a fast-paced setting.

EDUCATION

Bachelor’s Degree in business administration Western Governor’s University

JULY 2022 TO PRESENT

Associate degree in Computer Information System Cecil’s College/South College

JUNE 1999 – JULY 2001

Dean List and President List

GPA 3.8 out of 4.0

EXPERIENCE

Patient Access Coordinator/Consumer Access Specialist AdventHealth Centra Care and AdventHealth Hospital

NOVEMBER 2020 – PRESENT

Administrating customer service, cash handling, time management, working as a team to make sure that the customer’s experience is excellent, phone etiquette, checking and outpatients for appointments, verifying insurance, faxing, scanning and answering phones. Covid 19 screening and temperature checks.

Loan Consultant Lendmark Financial Services

DECEMBER 2019 – PRESENT

Administrating customer service, cash handling, time management, working as a team to make sure that the customer’s experience is excellent, phone etiquette and helping our customers find the money for auto purchases, bill consolidation or just a personal loan to help with their financial needs. Faxing, scanning, and creating documents. Also contacting the customer to collect payment on their account.

Cashier Lowe’s

SEPTEMBER 2019 – NOVEMBER 2019

Administrating customer service, cash handling, time management, working as a team to make sure that the customer’s experience is excellent, phone etiquette and scheduling deliveries

Direct Support Equis Financial

FEBRUARY 2019 – SEPTEMBER 2019

Collaborating with external agents to build their contracting profile to ensure contracting with insurance carriers, customer support by finding a creative way to solve problems, patience, and persistence

Store Clerk Western Carolina Rescue Mission Thrift Store

MAY 2018 – SEPTEMBER 2018

Receiving donations and pricing them for revenue for the Main branch, Maintenance of the cleanliness of the store and setting up the show room, selling merchandise to customers.

Assistant Manager Enmark

NOVEMBER 2014 – SEPTEMBER 2016

Demonstrated resilience and ability to upsell products, train new employees to administer their tasks, ordering inventory and supplies, phone etiquette, reconciling each cash drawer and creating the deposit each day, ordering lottery and making sure that all guidelines and standards are following for the sale of each ticket, leading others, listening, learning quickly and acting dependably by upholding the company’s core values.

Cashier Lowes

APRIL 2011 – SEPTEMBER 2013

Administering customer service, cash handling, time management, working as a team to make sure that each customer has an excellent customer experience, phone etiquette as I answer and transfer calls, returns and exchanging merchandise and scheduling deliveries.

Customer Service Merchandiser HH Gregg

MAY 2010 – APRIL 2011

Customer service, answering and transferring calls, operating the cash register, returning and exchanging merchandising, receiving payments for credit accounts and zoning merchandise.

Insurance Agent J Ward Group

MAY 2008 – APRIL 2009

Selling Insurance to Individual and Business Organizations, administering customer service, taking payments for accounts, maintaining policyholder information and ensuring that they receive the right product and right price.

Customer Service Representative Johnson Insurance Agency/Nationwide Agency

OCTOBER 2006 – MAY 2008

Receiving payments, reconciling the cash drawer, administering excellent customer service, selling personal lines insurance policies and answering and transferring calls.

Customer Service Representative Aarons Sales and Lease

2004 – 2006

Data Entry, taking customer payments, verifying information and checking references, selling merchandise to customers based on their needs, maintaining good relationships with my customers so they continue to come back for more purchases

SKILLS

25 years of cash handling experience

Very detailed oriented

Excellent Customer Service skills

Warm and friendly personality

Learning Agility

ACTIVITIES

2017-2019 Women’s Center Front Desk Volunteer

Administered intake process for new residents, checking in guests and making sure that the facility runs smoothly, entering attendance for the rosters and making sure that new residents’ folders have been completed and filed away.

2009 – Present Agape Christian Fellowship Church Secretary

I help the General Secretary with administrative duties such as faxes, scanning and creating documents. I am responsible for entering all monies received at services from our church members, writing checks and preparing the deposit. Another duty is to take all minutes for business meetings held at the church or over video conference.



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