Church Secretary Customer Service
Resume:
DEBORAH
SMITH
*** ********* ****** **************, ** 28792
**********@*****.***
https:/www.linkedin.com/in/deborah-smith-a6a064135
OBJECTIVE
Seeking employment as a Patient Finance Billing Support Specialist and providing friendly, professional service in a fast-paced setting.
EDUCATION
Bachelor’s Degree in business administration Western Governor’s University
JULY 2022 TO PRESENT
Associate degree in Computer Information System Cecil’s College/South College
JUNE 1999 – JULY 2001
Dean List and President List
GPA 3.8 out of 4.0
EXPERIENCE
Patient Access Coordinator/Consumer Access Specialist AdventHealth Centra Care and AdventHealth Hospital
NOVEMBER 2020 – PRESENT
Administrating customer service, cash handling, time management, working as a team to make sure that the customer’s experience is excellent, phone etiquette, checking and outpatients for appointments, verifying insurance, faxing, scanning and answering phones. Covid 19 screening and temperature checks.
Loan Consultant Lendmark Financial Services
DECEMBER 2019 – PRESENT
Administrating customer service, cash handling, time management, working as a team to make sure that the customer’s experience is excellent, phone etiquette and helping our customers find the money for auto purchases, bill consolidation or just a personal loan to help with their financial needs. Faxing, scanning, and creating documents. Also contacting the customer to collect payment on their account.
Cashier Lowe’s
SEPTEMBER 2019 – NOVEMBER 2019
Administrating customer service, cash handling, time management, working as a team to make sure that the customer’s experience is excellent, phone etiquette and scheduling deliveries
Direct Support Equis Financial
FEBRUARY 2019 – SEPTEMBER 2019
Collaborating with external agents to build their contracting profile to ensure contracting with insurance carriers, customer support by finding a creative way to solve problems, patience, and persistence
Store Clerk Western Carolina Rescue Mission Thrift Store
MAY 2018 – SEPTEMBER 2018
Receiving donations and pricing them for revenue for the Main branch, Maintenance of the cleanliness of the store and setting up the show room, selling merchandise to customers.
Assistant Manager Enmark
NOVEMBER 2014 – SEPTEMBER 2016
Demonstrated resilience and ability to upsell products, train new employees to administer their tasks, ordering inventory and supplies, phone etiquette, reconciling each cash drawer and creating the deposit each day, ordering lottery and making sure that all guidelines and standards are following for the sale of each ticket, leading others, listening, learning quickly and acting dependably by upholding the company’s core values.
Cashier Lowes
APRIL 2011 – SEPTEMBER 2013
Administering customer service, cash handling, time management, working as a team to make sure that each customer has an excellent customer experience, phone etiquette as I answer and transfer calls, returns and exchanging merchandise and scheduling deliveries.
Customer Service Merchandiser HH Gregg
MAY 2010 – APRIL 2011
Customer service, answering and transferring calls, operating the cash register, returning and exchanging merchandising, receiving payments for credit accounts and zoning merchandise.
Insurance Agent J Ward Group
MAY 2008 – APRIL 2009
Selling Insurance to Individual and Business Organizations, administering customer service, taking payments for accounts, maintaining policyholder information and ensuring that they receive the right product and right price.
Customer Service Representative Johnson Insurance Agency/Nationwide Agency
OCTOBER 2006 – MAY 2008
Receiving payments, reconciling the cash drawer, administering excellent customer service, selling personal lines insurance policies and answering and transferring calls.
Customer Service Representative Aarons Sales and Lease
2004 – 2006
Data Entry, taking customer payments, verifying information and checking references, selling merchandise to customers based on their needs, maintaining good relationships with my customers so they continue to come back for more purchases
SKILLS
25 years of cash handling experience
Very detailed oriented
Excellent Customer Service skills
Warm and friendly personality
Learning Agility
ACTIVITIES
2017-2019 Women’s Center Front Desk Volunteer
Administered intake process for new residents, checking in guests and making sure that the facility runs smoothly, entering attendance for the rosters and making sure that new residents’ folders have been completed and filed away.
2009 – Present Agape Christian Fellowship Church Secretary
I help the General Secretary with administrative duties such as faxes, scanning and creating documents. I am responsible for entering all monies received at services from our church members, writing checks and preparing the deposit. Another duty is to take all minutes for business meetings held at the church or over video conference.
Contact this candidate