MARTE PICAZO

**** ***** **. ****** **, *****

Mobile: 469-***-****

adr4rj@r.postjobfree.com

SUMMARY

Goal-oriented professional, with 10+ years of experience, knowledge, and high levels of customer satisfaction. I've proven to meet aggressive business goals while maintaining great patient relations. Motivated leader with strong organizational and prioritization abilities. Aiming to leverage my skills to successfully fill the Pharmacy Technician role at your company.

SKILLS

●Accepting Payment

●Approachable

●Compelling Leadership Skills

●Detail Oriented

●Energetic

●Excellent Communication Skills

●Flexible

●Forecasting/Budgeting

●Hardline Merchandising

●Hemophilia Educated

●Hospice Educated

●Inventory Management

●IVIG Educated

●ICD-10 Codes

●Medi-Span Educated

●Motivated and Determined

●MS Office Proficient

●Product Standardization

●Point of Sale System (POS)

●PBM Educated

●Prior Authorizations

●Pricing/Reimbursement

●Reliable and Dependable

●Special Orders

●Store Openings

●Time Management

EXPERIENCE

Paragon Healthcare Specialty

IgCOE Team Lead June 2021 to Present

●Delivering exceptional service to patients and colleagues, including open channels of communication, prompt response to inquiries and requests, and timely, accurate results that meet department specifications.

●Participates as a member of cross functional workgroups, teams, and committees as assigned.

●Develop and manage a detailed Ig project schedule and work plan in collaboration to Ig Clinical Pharmacy Specialist.

●Provide Ig program updates on a consistent basis to various stakeholders about strategy, adjustments, and progress in collaboration with the Ig Clinical Pharmacy Specialist.

●Maintains expert knowledge in immunoglobulin therapies including but not limited to Ig brand characteristics, dispensing, minimal clinical requirements, storage, and preparation.

● Utilize industry best practices, techniques, and standards throughout entire IgCOE processes and ensure best practices are implemented.

●Accountable for QA of others’ work and make recommendations for coaching and training.

●Handle complex research issues and assist with managing the workload by running/creating reports.

●Provided task instructions and monitoring priorities by acting as a subject matter expert in IG process improvement and system enhancement activities.

●Ensuring billing compliance in revenue capture as pertaining to immunoglobulin therapies.

●Utilize planning, prioritizing, and organizational skills to effectively deploy and assets, tools, and processes necessary to achieve IgCOE objectives.

●Communicates and collaborates with other team members across the enterprise to provide quality care for the patients.

Specialty Purchasing and Operations Lead June 2019 to June 2021

●Manages the specialty drug inventory to avoid stock outs and decrease medication waste.

●Review inventory transaction of medication orders from respective specialty wholesalers.

●Perform routine inventory reconciliation and review tasks such as cycle counts, controlled substance audits, par level monitoring, and other related tasks.

●Maintains responsibility as ‘first line’ contact for interdepartmental communications related to specialty drug purchasing and limited distribution access.

●Perform regular review of all assigned inventory and purchasing systems, data, and reports including specialty expired drug reports, pricing updates, and utilization analytics.

●Independently maintain and update proficiency in Paragon Healthcare inventory and supply chain policy/procedures at all time, trains coworkers and colleagues on process updates and provide troubleshooting as needed to achieve team goals.

●Take lead in identifying and implementing process improvements in pharmacy dispensing workflow.

Pharmacy Technician February 2016 to June 2019

●Building Trust and relationships with Hemophilia patients to better service them

●Calculated medications, supplies, and labor cost for Hospice patients to submit to insurance for payment.

●Contact insurance companies with appropriate documentation for prior authorizations and appeals

●Process medical insurance claims, posting bill amounts and calculating copayments.

●Communicated extensively with patients to answer questions, provide assistance, support and instructions.

●Compiled all necessary documentations for claims in questions / desktop audits in order to ensure proper payment was received

●Created new patient profiles and updating changes such as demographics, allergies, and new medications in pharmacy computer systems

●Typed, Filled, and Processed prescriptions to ensure prompt and efficient patient care

●Assist patients with finding and setting up financial assistance such as Copay Cards / Grants.

●100+ daily outbound reminder calls to patients to schedule medication deliveries

●Receive written prescription or refill requests and verify that information is complete and accurate

●Created relationship with infusion centers to med provide IVIG medication to their patient at their clinics

●Rotated stock, removed expired or damaged drug product and resolved discrepancies in drug counts

Walgreens Specialty Pharmacy

Lead Pharmacy Technician, May 2014 to February 2016

●Pack, seal, label or affix postage to prepare materials for shipping.

●Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.

●Examine and inspect containers, materials, and products to ensure that packing specifications are met.

●Receive and store incoming supplies, verify quantities against invoices, check for outdated medications, and inform supervisor of stock needs and shortages.

●Accurately fill prescriptions and enter data into the computer.

●Maintain clean equipment and work areas for proper storage and security conditions of drugs.

●Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into the computer.

●Prepare and maintain records of inventories receipts, purchases, or deliveries.

Toys R Us / Babies R Us

Department Manager February 2011 to May 2014

●Served as liaison between customers, store personnel and various store departments.

●Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

●Tracked down sources of special products and services to meet customers' special needs.

●Unloaded weekly shipments at a consistent 150 Units Per Hour (UPH) and replenished store daily.

●Created weekly schedule, while forecasting sales and budgeting store hours.

●Trained new employees on company customer service policies and service level standards.

●Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

●Verified that all merchandising standards were maintained on a daily basis.

EDUCATION AND TRAINING

PTCB Pharmacy Technician Certified October 2016 to Present

Registered Technician in Training October 2014 – October 2016

Collin County Community College August 2007 – June 2009

McKinney North High School Graduation 2007

REFERENCES

Tammy Nguyen, RPh IgCOE Supervisor 972-***-****

Jigar Satasia, RPh IgCOE Operations Manager 512-***-****

Pablo Saenz, RPh Specialty Pharmacy Manager 469-***-****

Elena Doan, RPh VP of Specialty Programs 469-***-****

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