AMANDA WALLACE

** ******* ****** *** *******, ST. CATHERINE

(1-876-***-****/906-1106

adr4qz@r.postjobfree.com

NATIONALITY (JAMAICAN)

CAREER OBJECTIVE

To contribute to an environment that offers a greater challenge and opportunity to help the company advance efficiently and productively.

WORK EXPERIENCE

Receptionist/ Telephone Operator (Human Resource Department) May 2022-

Present

National Health Fund

6th Floor

25 Dominica Drive

Kingston 5

Jamaica

● Log all incoming mails

●Generate weekly and monthly attendance report for the Human Resource Department

●Manage large amount of outgoing and incoming calls in a timely manner

●Log all incoming job applications and respond to them in a timely manner

●Generate weekly birthday listing

●Prepare emergency report after a drill or an emergency

●Update the emergency checklist on a monthly basis

●Attend to incoming Guest at the Front Office

●Ensure the maintenance of the lobby area

Account Associate

(Inbound/Outbound) November 2018- 2020

VXI Jamaica Limited

7 Courtney Walsh Drive

Kingston

Jamaica

● Sell TV, phone and internet services to new potential clients and negotiate pricing

●Create the best solution for potential buyers to ensure their needs are met

●Manage large amount of outgoing calls in a timely manner

●Ensure that I successfully convince customers to accept AT&T services free for three months at the same time offering the best customer service to them

●Ensure that I reach my targeted goal for each day

Administrative Assistant June 2018

National Youth Service (NYS)

Old Harbour High School

33 South Street Old Harbour

St. Catherine

Jamaica

●Answer calls from customers regarding their inquiries

●Assist in resolving any administrative problems

●Perform data entry and scan documents

●Provide general administrative and clerical support including filing and assisting with ground works

Camp Counsellor June 2021-August 2021

Shady Oaks Camp (SOC)

16300 S Parker Road

Homer Glen

Illinois

●Responsible for bathing, toileting, dressing, feeding and assistance of personal needs that each campers has

●Required to do dorm duties at least twice a week

●Responsible for the safety and well-being of the camper they are assigned to for the day

●Directly accountable to the HDC of the dorm in which they are working in

EDUCATION BACKGROUND

University of Technology Jamaica August 2013-2018

237 Old Hope Road, Kingston

Bachelor of Business Administration (Production and Operations Management minor in International Business)

Successfully completed Courses including: Quality Control Management, Service Operations, Operations Strategy, International Law, and Project Management

Old Harbour High School September 2006-2013

33 South Street Old Harbour, St. Catherine

Caribbean Secondary Education Certificate (CSEC) Seven subjects (7)

Caribbean Advance Proficiency Examination (CAPE) Four subjects (4)

SEMINARS, CONFERENCES & WORKSHOPS PARTICIPATION

University Technology Jamaica, Jamaica Conference Centre, Jamaica

University of Technology, Jamaica

School of Business Administration 22nd Annual Students’ Conference

Topic: Achieving Global Business Excellence through Sustainable Competitive Advantage

Production and Operations Management Seminar 2016/2017

Topic: Fostering Business Excellence through Operations Effectiveness and Excellence

POM Issues Analysis Workshop

Topic: Safety and Security in Schools (Research conducted at Papine High School)

University of Technology Jamaica, Utech Campuses Room 22b, Jamaica

Emphasis on Key Areas of Focus- Safety Measures within the schools

SPECIAL ATTRIBUTES (SKILLS)

●Good Communication Skills

●Excellent Inter-Personal Relationship

●Team Player

●Multitasking

SOFTWARE APPLICATION

●Microsoft Word

●Microsoft Excel

●Microsoft PowerPoint

●Microsoft Publisher

CO-CURRICULAR ACTIVITIES & AWARDS

● Community Service- Old Harbour High August 2014

●Clive Vassell Award for Excellence( Highest Grade in Service Operations)

March 2018

SPECIAL INTERESTS & HOBBIES

●Singing

●Volunteering

●Reading

REFERENCES:

Name : Deandra Bramwell

Job Title : Human Resource Cordinator

Work Address: National Health Fund

6th Floor

25 Dominica Drive

Kingston 5

Telephone Number : 876-***-****

Email Address: adr4qz@r.postjobfree.com

Name : Germaine Williams

Job Title : Team Leader

Work Address : 7 Courtney Walsh Drive, Kingston

Telephone Number : 356-3196

Email Address: adr4qz@r.postjobfree.com

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