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RENEE M WADE

adr4qg@r.postjobfree.com 407-***-**** Mt. Dora, FL 32757

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Goal Setting

Work Planning and Prioritization

Scheduling and Coordinating

Training and Development

Administration and Reporting

Team Leadership

Documentation and Reporting

Performance Tracking and Evaluation

Team Building

Project Planning

Employee Development

Revenue Forecasting

Staff Training

Recruitment and Hiring

Managing Operations and Efficiency

Employee Coaching and Motivation

Hiring and Training

Performance Evaluations

Cost Control

Problem Resolution

Teamwork and Collaboration

Onboarding and Orientation

Verbal and Written Communication

Administrative Skills

Customer Relations

File and Data Retrieval Systems

Listening Skills

Data Entry

Training and Coaching

Hospitality Services

Shant Wellness Apopka, FL

Front Office Manager

07/2017 - Current

Conducted transactions, confirming patient information and processing according to standard protocol.

Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Organized resources and staff necessary to handle requirements and maintain strong service levels.

Monitored office inventory to maintain supply levels. Maintained important files, running reports and delivering updates on occupancy and revenue.

Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.

Delegated work to staff, setting priorities and goals. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Coached staff on strategies to enhance performance and improve customer relations.

Provided leadership, insight and mentoring to newly hired employees to Summary

Skills

Experience

supply knowledge of various company programs.

Developed and mentored team members to provide hospitable, professional service while adhering to established service models.5 Coordinated work of [Number] employees by offering clear direction and motivational leadership.

Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction. Reviewed completed work to verify consistency, quality and conformance. TGI Fridays Altamonte Springs, FL

General Manager

12/1998 - 09/2014

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Built and maintained loyal, long-term customer relationships through effective account management.

Designed sales and service strategies to improve revenue and retention. Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. Created schedules and monitored payroll to remain within budget. Developed service and sales strategies to improve retention and revenue. Recruited, interviewed and hired qualified staff for open positions. Trained employees on duties, policies and procedures. Led employee evaluations with constructive feedback to boost performance.

Administered employee discipline through verbal and written warnings. Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Taught alertness and security tactics to reduce theft and losses. Guided management and supervisory staff to promote smooth operations. Recruited, trained and empowered employees to achieve key performance indicators.

Supervised employees through planning, assignments and direction. Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures. Enhanced operational performance by developing effective business strategies, systems and procedures.

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Tracked monthly sales to generate reports for business development planning.

Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.

Stephen F Austin State University Nacogdoches, TX Some College (No Degree) in Accounting and Computer Science Education and Training

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