Margaret A. Greenly, MS, MPA, LCSW-R, CPHQ

#D-* *8 East Market Street

Hyde Park, NY 12538

845-***-**** (cell)

adr4pk@r.postjobfree.com

EXPERIENCE

**/**/**-**/**/2022: Senior Living Behavior Health, LLC, New York, NY 845-***-****)

Clinical Therapist (part time)

When requested, provided counseling/support services to the elderly population residing in an assisted living facility.

oConducted psychosocial assessments and diagnostic evaluations to determine level of services required and develop treatment plans.

oConducted individual/family therapy sessions with residents using different types of clinical interventions i.e. Cognitive Behavior Therapy, Coping Skills Training and Goal Setting Strategies among other techniques.

oConsulted with an interdisciplinary team involving primary health providers and facility staff on treatment planning and continuity of care.

01/2018-04/2020: Nyack Hospital, Nyack, NY 845-***-****)

Quality Management Coordinator/Risk Manager

oConducted concurrent and retroactive data abstraction of core measure indicators, and focused studies, as needed, for specific QI projects.

oLed and/or participated in collaborative efforts to improve care and service, i.e. Root Cause Analyses, Plan-Do-Study-Act projects and Failure Mode Effects Analyses.

oMaintained current knowledge of regulatory standards of CMS, The Joint Commission, NYS Department of Health, and OASAS

08/2014-11/2017: MidHudson Regional Hospital, Poughkeepsie, NY 845-***-****) NOTE St. Francis Hospital (below) became MidHudson Regional when St. Francis declared bnankruptcy

Manager, Labor Relations (04/16-11/17)

oParticipated in recruitment and orientation for new employees.

oLed investigations of employee complaints/grievances, and conducted grievance hearings.

oAssured equitable responses to labor issues by collaborating closely with leadership and employees to achieve a mutually acceptable outcome.

oManaged grievances and the disciplinary process.

oProvided consultation to leaders in managing employee problems and discipline process.

oEducated new employees to the hospital’s HR policies, complaint process, code of conduct, etc.

Patient Representative/Advocate (08/14-04/16)

oResponded in timely and supportive manner to all complaints/grievances from patients/families on all units/departments: Medical-Surgical, Behavioral Health, Chemical Dependency, ED, etc.

oLed the investigation of complaints/grievances, collaborating with involved leadership and staff.

oConsulted to leaders in addressing complaints, providing service recovery, coaching staff, etc.

oAssured that patients’ rights were respected and honored

oAssured compliance with CMS DOH, and OASAS regulations.

oMaintained a database to track/trend all complaints/grievances, actions taken, and outcomes.

oIdentified patterns/trends for improvement, and initiated/collaborated on improvement initiatives.

•Conducted individual and family sessions, including different types of clinical interventions, i.e. Cognitive Behavior Therapy, coping skills, training, and goal-setting strategies.

•Consulted with interdisciplinary team involving primary health providers and facility staff on treatment planning and continuity of care.

02/1997-07/2014: St. Francis Hospital, Poughkeepsie, NY 845-***-****)

Director, Quality Improvement/Risk Management

Organization-wide administrative oversight/leadership for all areas of regulatory compliance, survey readiness, patient safety/satisfaction, quality improvement, physician peer review, risk management:

oAchieved ISO certification in 2013.

oBecame the # 1-ranked hospital in NYS for performance in Value-Based Purchasing.

oAchieved a grade of “A” from Leapfrog.

oLed the team that won the NYS Department of Health’s Patient Safety Award of $200,000.

oCollaborated with physician leaders to re-design the structure/process for physician peer review.

oCollaborated closely with all departments: Medicine, Surgery, Behavioral Health, Chemical Dependency.

oLed the re-design of overall structure/process for monitoring and improving all PI initiatives.

oLed the implementation of dashboards to analyze/display data from a range of indicators.

oLed Root Cause Analyses, Failure Mode Effects Analyses, and Plan-Do-Study-Act projects:

oOversight for full review of events that resulted/could result in patient harm/liability exposure.

oCollaboration with regulatory agencies, liability carrier, attorneys, etc.

oLed teams/coached others on team skills, including CRM/TeamSTEPPS.

In addition, from June 2002 through July 2012:

Leadership for case management and utilization review functions.

oRe-designed Case Management staffing, resulting in reduced LOS, reduced complaints from patients/families, and enhanced services to previously under-served areas.

oPursued dispute resolution with payers and implemented appeals processes.

oDeveloped mandated training program on customer service, attended by all staff

Leadership for improvement of patient satisfaction.

oSupervised Patient Representative and volunteers who assisted in that role.

oCollaborated with all department directors/managers.

oReduced the number of substantiated complaints from patients/families to the NYS Department of Health from an average of 6-12 per year to 0 for four consecutive years.

02/1991-02/1997: Vassar Brothers Hospital, Poughkeepsie, NY 845-***-****)

Director, Patient Services (Patient Representative)

Responded to complaints from patients/families in a timely and effective manner.

Collaborated closely with nurses, physicians, and other professionals to address complaints effectively and identify opportunities to improve care/service.

Leadership for Patient Satisfaction, Social Work, Discharge Planning, Volunteer/Guest Services.

Created a cross-functional team for the improvement of the patient experience.

Developed and implemented intensive TQM training program for management team and physicians.

Led the development/implementation of full-day mandatory customer service training for all staff.

Re-designed Social Work and Utilization Management into one interdisciplinary department; reducing duplication and improving collaboration, leading to more effective discharge planning.

08/1972-01/1991: Memorial Sloan-Kettering Cancer Center, NYC 212-***-****)

05/1988-01/1991: Manager, Quality Assurance/Discharge Planning

Managed all aspects of department: budgeting and planning, and direct supervision of 12 staff.

Provided consultation to other departments on QI principles and methods.

09/1981-05/1988: Assistant Director, Social Work Department

With other leaders, established goals and priorities, allocated resources, and ensured departmental cohesion and staff development for a staff of 36 clinical social workers.

Clinical leader for team that implemented a 5-year grant from National Institute of Mental Health (NIMH) to develop/evaluate an intervention program for children coping with the death of a parent.

Developed nationally recognized training on education/support for families challenged by cancer.

Nationally recognized public speaker, with engagements in the US and in Canada, appearances on talk shows, and in newspapers/magazines; and publications in mental health and medical journals.

08/1972-09/1981: Clinical Social Worker, Pediatrics

Provided clinical intervention (individual, family and group) to children with cancer from infancy to adolescence, including play therapy and art therapy.

With the support of a funded grant, in partnership with a colleague from an adult unit, created a program specifically to support families in which there was an adult cancer patient with children at home. Published articles on this and spoke at conferences across the country.

Conducted individual and family therapy sessions with patients/families, residents using different types of clinical interventions such as cognitive behavior therapy, coping skills training and goal setting strategies among other techniques.

Consulted with interdisciplinary team on treatment planning and continuity of care.

Created/led multidisciplinary conference for nurses, physicians, residents, medical students, chaplains, and social workers to address the psychosocial dynamics of childhood cancer.

Created and implemented nationally recognized support programs for patients, families and staff.

Other Professional Experience

1997-2003: Hyde Park School District Board of Education

Elected for two 3-year terms; President of Board for 5 of the 6 years

09/1999-present: Marist College: School of Management and School of Professional Programs; Adjunct faculty.

10/1994-present: Adoption Consultant: Pre and post-placement home studies for domestic and international adoptions

1987-1989: Consultant, Mister Rogers’ Neighborhood

Consultant to this beloved TV personality in developing materials for families of children with cancer.

10/1984-01/1991: Private practice of psychotherapy in New York City

EDUCATION

10/2018: NYS OMH: Certificate of Completion: NIMRS Training, Poughkeepsie. NY.

01/1997: MPA: Concentration in Health Care. Marist College, Poughkeepsie, NY.

Faculty Award for Highest Academic Achievement (4.0 GPA).

11/1980: Certificate in Psychotherapy. NY Center for Psychoanalytic Training, New York, NY.

05/1972: MS: Social Work. Columbia University. New York, NY.

Fellow, National Institute of Mental Health.

06/1969: BA: Psychology. Seton Hill College. Greensburgh, PA.

PUBLICATIONS

Cooper N and Greenly M. 2014. Time is Brain: Reducing the Time from Door-to-CT for Code Stroke. Profiles in Quality Improvement. HANYS August 2014.

Greenly, M. 2011. Patient safety is NOT a bowl of cherries. Profiles in Quality Improvement. HANYS. April 2012.

Greenly, M. 2006. Helping Hippocrates: A cross-functional approach to patient safety. Joint Commission Journal on Quality and Patient Safety 32 (8): 463-69.

Greenly, M. 2002. Assuring correct site surgery. Profiles in Quality Improvement. HANYS. March 2002.

Davis, S. and Adams-Greenly, M. 1994. Integrating patient satisfaction with a quality improvement program. J of Nsg Admin 24(12):28-31.

Adams-Greenly, M. 1991. Psychosocial assessment and intervention. Pediatrician 18:3-10.

Adams-Greenly, M. 1989. Psychosocial intervention in childhood cancer. In Handbook of Psycho-oncology ed. by J. Holland and J. Rowland, NY: Oxford Univ Press.

Burklow, J, B Blumberg, J Laufer, M Cosgrove, M Adams-Greenly, and S Kranstuber. 1988. The use of formative evaluation methods in development of patient/family education materials. JAPON 5 (1): 12-15.

Blumberg, Barbara, J Burklow, J Laufer, M Cosgrove, M Adams-Greenly, and S Kranstuber. 1988. Responding to the information needs of young people whose parents or siblings have cancer. JAPON 5 (2): 17-19, 988.

Adams-Greenly, M. 1987. Helping siblings of children with cancer. J of Psychosocial Oncology 4:43-50.

Adams-Greenly, M. 1986. Psychosocial staging of pediatric cancer patients. Cancer 58:443-453.

Adams-Greenly, M. 1986. Helping adolescents whose parents have cancer. Seminars in Oncology Nursing 2(2):133-138.

Adams-Greenly, M. et al. 1985. Helping the children when a parent is dying. In Outpatient Management of Advanced Cancer ed. by A. Billings, Philadelphia, PA.

Adams-Greenly, M. 1985. Helping children communicate about serious illness and death. J of Psychosocial Oncology 2(2):61-72.

Adams-Greenly, M. 1984. Therapeutic interventions with fatally ill children. J for Health Professionals in the Field of Cancer 2:27-31. (NOTE: This is an Israeli journal; the article is published in Hebrew).

Adams-Greenly, M. and Moynihan, RT. 1983. Helping the children of fatally ill parents. American J of Orthopsychiatry 53(2):219-229.

Adams, M. 1978. Helping the parents of children with malignancy. J Pediatrics 93(5): 734-738.

Adams, M. 1978. From life to death: a social worker's response. Social Work in Health Care 4(10): 8-23.

Adams, M. 1976. Helping children with serious illness. American J of Orthopsychiatry 46(3): 416-424.

COMMUNITY INVOLVEMENT

Boy Scouts of America: Troop 37, Hyde Park, NY

Merit Badge Counselor, 1999-present

Eagle Scout Coordinator, 2005-2010

LeClerc’s Martial Arts: Hyde Park, NY

Black Belt in Tang Soo Do, October 2010

Board of Education, Hyde Park Central School District, 1997-2003

Elected to two consecutive 3-year terms on the Board; President of the Board for 5 years.

Additional multi-year community service activities

St. Peter’s Church: Lector; Parish Council; Coordinator: Meal Ministry; Religious education teacher

Hillcrest Homeless Shelter: Volunteer

Hyde Park Swim and Tennis Club: Board Member; Chair, Membership Committee

Clinton Historical Society: Member and docent

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