Aurelia Benloulou

347-***-****

aureliabenloulou@gmailcom + Cleveland Heights, OH 44118

Summary

Organized and motivated employee eager to apply time management and organizational skills

in various environments. Seeking entry-level opportunities to expand skills while facilitating

‘company growth,

Skills

Experience

+ Exceptional recordkeeping abilities + Computer skills

+ Documentation skills + Data management

+ Documentation review + Communication

+ Coverage assessments + Work ethic

+ Quick problem solver + Relationship building

+ Database Administration + Client relations and retention

+ Proficient in + Customer Service

+ Microsoft Office Suite (Word, Excel, + Skilled multi-tasker

PowerPoint)Spreadsheets, outlook

Email

+ Help desk assistance

01/2019 - 10/2021

Claims Specialist, Prism Insurance Group, Cleveland, Ohio

+ Researched and reviewed information to determine validity of insurance claims and

contacted companies and customers about decisions.

+ Maintained knowledge of policies and procedures and insurance coverage benefit levels,

eligibility systems and verification processes.

+ Acted as intermediary between insurance companies and customers by researching and

assessing information to determine claim validity

+ Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims.

+ Provided quality customer service to assigned, insured and claimants throughout claims

process to deliver timely service to customers.

+ Consulted with field support team, claim manager and other entities to receive support

specific to assigned claim.

+ Processed high volumes of bodily injury claims efficiently while working in fast-paced

environment.

+ Monitored reports to identify claims issues and worked with adjusters to resolve problems.

+ Delivered quality customer service to assigned, insured and claimants throughout entire

claims lifecycle to promote service times.

01/2009 - 01/2012

Sales manager, Klassy Kids, Brooklyn, NY

+ Generated sales by executing complete sales cycle process and break-even rate-tracking

through contract negotiations and close.

+ Oversaw management and implementation of new revenue strategies, sales initiatives and

‘customer engagement tactics to increase market share.

+ Achieved company growth for several consecutive years through market expansion and sales.

+ Developed and implemented new sales strategies to update product lines.

01/2007 - 01/2008

Secretary at a Law Office, Law Office In Williamsburg, Brooklyn, NY

+ Managed office duties, ordered materials, organized workspaces, answered emails and made

phone cals

+ Received and routed incoming cals and correspondence to promote timely communication

+ Maintained office supplies inventory by checking stock and ordering new supplies as needed,

+ Transcribed documents and maintained high levels of accuracy,

+ Sorted and distributed business correspondence to correct department or staff member.

+ Fostered productivity by coordinating itinerary and scheduling appointments

Education And

Training

Liberal Arts And General Studies

Touro College, New York, NY

08/2018

Certified Nurse Assistant, Nursing Assistance

Heart To Heart, Cleveland, Ohio

01/2019

Associate Of Arts, Liberal Arts And General Studies

Tri-€, Cleveland, Ohio

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