Customer Service Sales Manager
Resume:
Aurelia Benloulou
aureliabenloulou@gmailcom + Cleveland Heights, OH 44118
Summary
Organized and motivated employee eager to apply time management and organizational skills
in various environments. Seeking entry-level opportunities to expand skills while facilitating
‘company growth,
Skills
Experience
+ Exceptional recordkeeping abilities + Computer skills
+ Documentation skills + Data management
+ Documentation review + Communication
+ Coverage assessments + Work ethic
+ Quick problem solver + Relationship building
+ Database Administration + Client relations and retention
+ Proficient in + Customer Service
+ Microsoft Office Suite (Word, Excel, + Skilled multi-tasker
PowerPoint)Spreadsheets, outlook
+ Help desk assistance
01/2019 - 10/2021
Claims Specialist, Prism Insurance Group, Cleveland, Ohio
+ Researched and reviewed information to determine validity of insurance claims and
contacted companies and customers about decisions.
+ Maintained knowledge of policies and procedures and insurance coverage benefit levels,
eligibility systems and verification processes.
+ Acted as intermediary between insurance companies and customers by researching and
assessing information to determine claim validity
+ Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims.
+ Provided quality customer service to assigned, insured and claimants throughout claims
process to deliver timely service to customers.
+ Consulted with field support team, claim manager and other entities to receive support
specific to assigned claim.
+ Processed high volumes of bodily injury claims efficiently while working in fast-paced
environment.
+ Monitored reports to identify claims issues and worked with adjusters to resolve problems.
+ Delivered quality customer service to assigned, insured and claimants throughout entire
claims lifecycle to promote service times.
01/2009 - 01/2012
Sales manager, Klassy Kids, Brooklyn, NY
+ Generated sales by executing complete sales cycle process and break-even rate-tracking
through contract negotiations and close.
+ Oversaw management and implementation of new revenue strategies, sales initiatives and
‘customer engagement tactics to increase market share.
+ Achieved company growth for several consecutive years through market expansion and sales.
+ Developed and implemented new sales strategies to update product lines.
01/2007 - 01/2008
Secretary at a Law Office, Law Office In Williamsburg, Brooklyn, NY
+ Managed office duties, ordered materials, organized workspaces, answered emails and made
phone cals
+ Received and routed incoming cals and correspondence to promote timely communication
+ Maintained office supplies inventory by checking stock and ordering new supplies as needed,
+ Transcribed documents and maintained high levels of accuracy,
+ Sorted and distributed business correspondence to correct department or staff member.
+ Fostered productivity by coordinating itinerary and scheduling appointments
Education And
Training
Liberal Arts And General Studies
Touro College, New York, NY
08/2018
Certified Nurse Assistant, Nursing Assistance
Heart To Heart, Cleveland, Ohio
01/2019
Associate Of Arts, Liberal Arts And General Studies
Tri-€, Cleveland, Ohio
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