Customer Service Shift Supervisor
Resume:
*******@*****.***
Lake Luzerne, NY 12846
GRAZYNA
FRASER
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Energetic team leader with solid record of accomplishment in [Type] settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets. Motivated Shift Supervisor experienced in environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 10 years of experience to improve operations. Seasoned supervisor ready for any team or business need with strong knowledge and natural leadership talents. Top-notch relationship-builder, articulate communicator and decisive manager with 10 years of experience. Dedicated to enabling team members to exceed business targets. Talented Shift Supervisor bringing10 years experience as a team leader and deep knowledge of operations. Proficient in setting goals, training new employees and monitoring performance. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business. PROFESSIONAL SUMMARY
Medical School
Wurzburg Germany
Master of Science: Dentistry (Pre-D
entistry)
SKILLS
• Safety understanding
• Conflict resolution techniques
• Negotiation
• Cash handling expertise
• Project management
• Document management
• Staff management
• Staff scheduling
EDUCATION
Starbucks - Shift Supervisor
Queensbury, NY • 04/2012 - Current
Starbucks - Shift Supervisor
Boston, MA • 06/2010 - 03/2012
WORK HISTORY
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
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Worked with team members to improve performance and implement training updates
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• Applied security, safety and loss prevention strategies during shifts Helped store management meet standards of service and quality in daily operations
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• Responded to and resolved customer questions and concerns Completed store opening and closing procedures, including setting up registers and checking products
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Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
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Completed store opening and closing procedures, including setting up registers and checking products
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• Responded to and resolved customer questions and concerns Eliminated customer service issues by quickly resolving disputes and correcting problems
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Worked with team members to improve performance and implement training updates
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• Helped store management meet standards of service and quality in Harrisburg Lake Club And Resort - Owner
Stony Creek, NY • 10/2000 - 06/2010
King Kullen - Bookkeeper
Commack, NY • 09/1997 - 10/2000
daily operations
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
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Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
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Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
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Put together realistic budgets based upon costs and fees for effectively operating business
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Learned and remained updated on statutory requirements and regulations
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Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively
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Provided outstanding coaching to team of 15 employees, which boosted efficiency throughout company
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Trained and motivated 15 employees to perform daily business functions, including cleaning and costumer service
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Maintained motivated and well-paid sales team by calculating commission payments on time
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Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
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Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies
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Reviewed account data and activity to devise financial estimation reports and adjustments
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Minimized financial risks, liabilities and worker's compensation claims by coordinating corrective actions
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Managed and responded to all correspondence and inquiries from customers and vendors
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Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions
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Provided outstanding customer service by quickly and professionally handling issues
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Communicated with customers to identify and resolve outstanding payments
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