Support Representative Customer Service
Resume:
Elizabeth V. Fickes
*** *. ******* **. *******, PA 15537 814-***-**** ********@*****.***
Objective
To continue my career with an organization that will utilize my customer service, technical and administrative skills to benefit mutual growth and success.
Education
1989 – 1992 JOHNSTOWN HIGH SCHOOL
Academic Curriculum
1997 CONEMAUGH VALLEY MEMORIAL HOSPITAL
Emergency Medical Technician – Basic Certification
Experience
10/01/2021- Present
Ionos smb support representative
Resolving customer issues via phone, email and chat
Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
Demonstrating both technical proficiency and effective soft skills in resolving customer issues
Recommending and selling the right products and services based on customer's business and personal needs
Effectively managing self to meet departmental goals and resolve incoming workload efficiently
05/12 – 04/14 N.E.W.
DIRECT TV TECHNICIAN
Experienced in troubleshooting and repairing satellite TV equipment and connectivity issues
Strong working knowledge of electrical and telecommunication devices
Experienced in using electronics; such as computers, laptops, smartphones, tablets, etc.
Excellent written and verbal communication skills
Informed customers about additional services and packages provided by the company
Ensured optimal performance of the satellite network system through observation and modifications in units
Maintained rapport with customers and provided excellent service
09/09 – 03/10 HOLLIDAYSBURG AMBULANCE
EMERGENCY MEDICAL TECHNICIAN
Rapidly assess whether life threatening criteria was present and take immediate action.
Maintain current knowledge of treatment protocols and response requirements.
Interact with patient’s families, hospital staff and the public.
Respond to dispatched emergency assignments quickly and safely.
Perform basic and advanced patient assessments.
Interpret limited histories and examine patients to identify underlying critical issues.
Monitor patients for changes and review and revise plans accordingly.
Inspect vehicle medical supplies and equipment during down time.
Promote team effort when working with dispatch center public safety agencies and care providers.
Demonstrate high standards of performance including teamwork, communication and compassion.
05/00 – 08/06 BLACKLICK VALLEY AMBULANCE SERVICE
EMERGENCY MEDICAL TECHNICIAN
Provided life support services during medical emergencies on scene and on the way to the hospital.
Maintained a state of readiness and alertness for all assignments.
Collected pertinent information from the patient family and friend’s medical records and prescriptions.
Operated and maintained emergency vehicles in a safe efficient manner while obeying all traffic laws.
Completed all mandatory education and training classes.
Skills & Abilities
Exceptional ability to stay attentive when dealing with customers
Clear communication skills aimed at understanding customers’ needs and providing corresponding services
Proven ability to grasp product knowledge and relay product information in a concise but potent manner
Analytic thinking aimed at resolving customers’ issues in a proactive manner
Able to find conflict resolution without losing self-composure
Detail-oriented and efficient in providing customer service in adverse situations
Assertive but polite when it comes to product or service endorsement
Capable of depersonalizing self with customers
Well-versed in adapting different ways under pressure in order to meet deadlines
Demonstrated ability to analyze problems or adverse situations in a bid to provide well-placed customer services
Profound understanding of customer psychology aimed at providing individualized customer services
Track record of using tact when handling irate customers
Self-presentation and positive attitude
Exceptional organizational skills and adaptability
Savvy with modern technologies
Flexibility to work in an ever-changing environment
Contact this candidate