Customer Service Control Technician
Resume:
Objective:
Customer service management where my experience can be utilized to improve customer satisfaction. Employment History
Dennys Restaurant Inc.
March 1995-November 2011
Restaurant Manager
Elite Transportation
May 2012-October 2012
Driver/Operator
Dennys Restaurant Inc.
October 2012-Present
Accomplished 16 years of hospitality management experience in restaurant Accelerated cross- training of associates to mere weeks Display true leadership in fast-paced customer service driven operation Implemented SOPs to foster a safe work environment Reduced work-related injuries by 48%
Maintained food and labor costs by at least 4% below company standards Increased gross profit by $230,000
Enhanced Standard of customer service and sanitation, resulting in 38% growth in customer traffic and hourly guest counts
Perform the close of every day and cash deposits
Certifications
Company certification in sanitation and upkeep of entire restaurant Serve Safe Certified
Certified Quality Control Technician
Hospitality Specialist
Education
General Study
September 1983-1987
Auto mechanics ASE certified
Took 3rd place in State troubleshooting Contest
Special Skills
Excellent people skills, Handles self extremely well under pressure, a very friendly person and gets along very well with others. Very well organized and detail-oriented, excels when presented with a challenging task, and always open to trying new things.
Elwood A. Dickerson Jr.
41 W. Woodburn Ave.
Pine Hill, NJ 08021
Mobile: 856-***-****
Home:856-***-****
Email: **********@*****.***
Objective:
Customer service management where my experience can be utilized to improve customer satisfaction. Employment History
Dennys Restaurant Inc.
March 1995-November 2011
McDonalds Corp.
May 2012-Present
Restaurant Manager
Accomplished 16 years of hospitality management experience in restaurant Accelerated cross- training of associates to mere weeks Display true leadership in fast-paced customer service driven operation Implemented SOPs to foster a safe work environment Reduced work-related injuries by 48%
Maintained food and labor costs by at least 4% below company standards Increased gross profit by $230,000
Enhanced Standard of customer service and sanitation, resulting in 38% growth in customer traffic and hourly guest counts
Perform the close of every day and cash deposits
Certifications
Company certification in sanitation and upkeep of entire restaurant Serve Safe Certified
Certified Quality Control Technician
Hospitality Specialist
Education
General Study
September 1983-1987
Auto mechanics ASE certified
Took 3rd place in State troubleshooting Contest
Special Skills
Excellent people skills, Handles self extremely well under pressure, a very friendly person and gets along very well with others. Very well organized and detail-oriented, excels when presented with a challenging task, and always open to trying new things.
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