Lorena Sierra-Torres

Anaheim, Ca. *****

Phone: 714-***-****

E-mail: adr4nn@r.postjobfree.com

Objective:

Experienced customer service and administrative services representative, team player with a caring, dedicated work ethic; I am interested in obtaining a position with a company that will allow me to use my talents and skills to meet company goals and objectives with full integrity and enthusiasm.

Education:

April 2011 to February 2013

Colorado Technical University Colorado Springs, CO

BSBA- Bachelor of Science in Business Administration

Skills:

Bilingual in English and Spanish Alpha and numeric filing

Answering heavy phones Customer service

Typing: 50 wpm

10-key touch

Experience:

August 2019 to current

Liberty Dental Plan Irvine, CA

Member Services Representative

Verify dental benefits for members and providers,

assist members in a timely manner with questions and concerns; while providing excellent customer service and empathy for members, heavy data entry, email correspondence, verify eligibility, provide benefit and co-payment information, explanation of benefits, maintain day-to-day service goals, provide assistance for escalated member calls such as complaints or clarify any confusion with their dental plan as well as provider inquiries, assist members with provider assignment, help providers/dental offices with verifying member's eligibility, answer a minimum of 80 incoming calls per day, assist with scheduling appointments for patients, respond to the needs and expectations of members or providers in a professional manner with meticulous detail., assist sales team with incoming calls from potential members regarding types of insurance plans available, prior to transferring to sales team for final closing.

November 2017 to August 2019

Disneyland Resort Anaheim, CA

Merchandise Cast Member

Work closely with guests/customers in a fast-paced environment, customer service such as returns, exchanges, complaints or questions, help guests/customers locate specific merchandise they are searching for, perform a variety of jobs on the sales floor such as cover sales associate on breaks, work register, utilize computer and electronic skills to handle scanning equipment, inventory systems, and cash registers.

July 2007 to May 2009

Washington Mutual Investments aka JP Morgan/Chase Irvine, CA

Life Insurance Coordinator

Assist with Life Insurance policies, typing, alpha filing, data entry, answer phones, internet and email, process Life insurance policy paperwork, accounts receivable, MS Word, Outlook, Power Point, and Excel, provide monthly reports on excel.

June 2004 to January 2006

Impac Lending Newport Beach, CA

Broker Coordinator

Assist in processing Mortgage Loans, typing, alpha filing, data entry, customer service, answer phones, internet and email, MS Word, Outlook, and Excel, collect necessary paperwork for funding files, prepare files for submission to funder, work closely with loan officer and provide updates on status of files.

October 2000 to June 2004

Ameriquest Mortgage Orange, CA

Loan Processor

Customer service, data entry, alpha & numeric filing, answer heavy phones, inventory, accounts payable, accounts receivable, order appraisal/comps, request, review, and clear title reports, order demands to payoff of liens, judgments, and/or mortgages, collect necessary paperwork from customers for funding, verify employment, request fire/hazard insurance for property, arrange training for loan officers, type monthly report on excel. MS Outlook, excel, and word.

August 1990 to October 2000

Aames Home Loan Irvine, CA

Receptionist/Loan Processor

Customers service, data entry, 10-key, alpha & numeric filing, Microsoft word, Microsoft outlook, answer heavy phones, typing, inventory, accounts payable, accounts receivable.

Contact this candidate