Customer Service Representative

SB SIMONE BOOTHE

Brooklyn, NY ***** 646-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale- building abilities to enhance employee engagement and boost performance. SKILLS SKILLS SUMMARY Excellent Customer Service,

Customer Retention, Recruiting,

Leadership, Staff Retention, Team

Building, Managing, Employee

Training, Internet, Photoshop,

Microsoft Office; Word,

PowerPoint, Outlook, Excel

WORK HISTORY PET SITTER 11/2020 to 03/2022

Gary Mckenzie Brooklyn, NY

Gave dogs proper attention to promote secure environment in owner's absence.

Exercised dogs regularly with walks and rigorous play activities. Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick. Supported optimal pet health and comfort with frequent bedding changes. Coordinated dog training to teach commands, improve behaviors and housebreak personal pets.

Organized picking up and dropping off dogs at client locations. Collected waste produced on walks and discarded in trash or approved receptacles.

Supported dogs' wellbeing by caring for both physical and mental health needs through strategies such as regular exercise. Washed, trimmed and brushed dogs to maintain good grooming standards. PHOTOGRAPHER 07/2016 to 06/2020

NYWD INC. Brooklyn, NY

Photographed high-quality images for various print and digital projects. Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product. Selected and set up appropriate props, backdrops and lighting. Inspected proofs to verify quality and determine needed adjustments and retouches.

Digitally edited photos to enhance appearance.

Edited, toned, captioned and uploaded photographs for publication. STOCKROOM MANAGER 07/2016 to 07/2017

NYWD INC Brooklyn, New York

Maintained neat and organized backroom to easily access merchandise and drive sales.

Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material. Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

RECRUITER/CAMPAIGN ADMINISTRATOR 09/2014 to 09/2015 Dialogue Direct Fundraising New York, NY

Contacted qualified applicants after reviewing submitted resumes, and conducted individual assessments via telephone screenings on a daily basis

Acted as a reception for applicants as they arrived for the in-person interview

Contacted hired applicants to confirm orientation and start dates Ensured completeness and accuracy of all new starter training packets, including all relevant tax forms

Maintained and ensured the correct and up to date progress of each applicant

OFFICE COORDINATOR/CUSTOMER SERVICE 08/2012 to 09/2014 REPRESENTATIVE

STATE SUPPLY PROPS & EQUIPMENT New York, NY

Coordinated rental pickups/drop offs with prop house staff and set dressing/art department of various Production Companies Ensured that office operations are functioning efficiently throughout the day Coordinated the purchase and maintenance of props and equipment Contacted customers regarding status on late rentals, missing/damaged items

Answered telephone; process calls in an efficient and professional manner; assist and support customers with inquiries, direct customers to the right parties, and take messages for owner and staff

Responsible for general clerical duties: faxing, copying, and filling invoices CAMPAIGN MANAGER 11/2011 to 05/2012

Dialogue Direct Fundraising Miami, FL

Ensured that company policy standards are maintained Ensured that staff is meeting daily goals

Developed fundraisers with excellent performance and team leading abilities

Prepared, organized, and developed training programs in and out of the office for new fundraisers and Team Managers

TEAM MANAGER 12/2010 to 11/2011

Dialogue Direct Fundraising New York, NY

Supervised and joined teams in fundraising to motivate and lead by example

Observed teams in the field; recorded observations, frequency of conversations with the public, working hours and identified any procedural deficiencies or areas for improvement

PROFESSIONAL FUNDRAISER 02/2009 to 12/2010

Dialogue Direct Fundraising New York, NY

Canvassed for a non-profit organization, Children International Engaged in face-to-face personal interaction with pedestrians to market the charity

Educated the public on issues of child poverty

Identified and activated supporters

Activated over 1,300 donors committing to a monthly contribution EDUCATION Bachelor of Fine Arts Studio Art, Math MANHATTANVILLE COLLEGE, Purchase, NY

GPA: 3.2

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