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Resources Corporation Customer Service

Location:
Fairfax, VA
Salary:
Open
Posted:
August 13, 2022

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Resume:

NANCY JOSEPH

PMP, ITIL, ScrumMaster (CSM), Scrum Product Owner (CSPO), Certified Business Analysis Professional (CBAP) - (In Progress)

Phone: 703-***-****, adr4mn@r.postjobfree.com

AWARDS/HONORS AND LEADERSHIP

Award-winning over 20 years of experience in IT project management, technical leadership, software development, web development, SharePoint, quality management, Six Sigma, Workflows, UML and Business Process Re-Engineering. PMP, ITIL, CSM, CSPO and MS Project Orange Belt certifications. Led and participated in every phase of the Software Development Life Cycle (SDLC) in Scrum/Agile and Waterfall environments, including requirements analysis, logical and physical design, detailed technical specifications documentation, implementation, use cases, user stories, SPIKES, wireframes, prototyping, risk analysis, vendor assessment, data elements, Entity Relationships, JAD workshops, coding, testing, and maintenance.

Home Depot – Special Services Associate (Customer Service)

oEmployee of the Month (August 2019)

oBronze Level Employee Excellence Award (Homer Badge) (September 2019)

oEmployee Excellence Award (Homer Badge) (January 2019)

oEmployee Excellence Award (Homer Badge) (April 2019)

oEmployee Excellence Award (Homer Badge) (August 2019)

KEYLOGIC – Requirements Manager, Contract Proposal Package Orals Presenter (Contract Support for Department of Energy (DOE))

Security Clearance: Interim Secret (SF 86, JPAS, eQIP) (May 2014)

Northrop Grumman – Business Process Requirements (BPR) Analyst IV (Contract Support for Social Security Administration SSA))

oLeadership: Team Lead for validation project.

oPresentation: Conducted orientation and project overview, to transition new team members to project work and client expectation.

oTraining (provided by Northrop Grumman): Proposal Writing, Proposal Style Guide, Pricing Strategy, Scrum/Agile Engineering 101

Food and Drug Administration (FDA) [Northrop Grumman employee contracted to the Food and Drug Administration (FDA)] – Web Software Developer IV

oAwards/Honors: Group Recognition Award – FDA Internet Improvement Team (FIT) – “For significantly improving the FDA.gov site through re-engineering the structure of the information as well as enhancing the updating the underlying website technology” – Awarded by the Food and Drug Administration (FDA)

Northrop Grumman [contracted to the Food and Drug Administration (FDA)] – Web Software Developer IV

oAwards/Honors: Timely Award (TAP Customer Service Award)

oLeadership: Database Administration – Co-Manage Web Posting Request (WPR) Database.

Northrop Grumman – Business Process Analyst III

oLeadership: Business Process Team Chair (a quality council for Business Processes)

oLeadership: Integrated Process Team (IPT) Chair

Advanced Systems, Inc [sub-contracted through Northrop Grumman to Federal Aviation Administration (FAA)] – Program Analyst

oLeadership: Microsoft SharePoint Site Administrator, Facilitator and Trainer for FAA

USATODAY.com – Campaign/Project Manager

oLeadership: Web Publishing/Web Content Management (International Business Guides)

Media General Cable – Customer Service

oAwards/Honors: Employee of the Month - Customer service for client retention (won multiple awards)

Alternative Resources Corporation – Helpdesk Support Specialist II (Contracted to GlobalOne/Sprint International)

oAward/Honors: Service Excellence Award – Employee of the Month (won multiple awards)

Macy’s – Customer Service and Cash Vault Supervisor, Sales

oAwards/Honors: Employee of the Year Nominee - Recruited, trained and managed staff of 6-10 employees. Developed training and performance incentive packages. Coached and motivated team to repeatedly win regional competitions in sales and customer service. Awards/Honors: Sales Employee of the Month (won multiple awards)

oLeadership: Customer Service and Cash Vault Supervisor - Quickly developed and maintained reputation among regional security and auditing managers for setting new standards in lowering corporate shortage. Performed accounting, verification, security and reconciliation of daily cash deposits ($500,000+). Leadership: Macy’s Star Council Member - Helped develop and implement ideas to improve company’s performance, improved employee morale and sales/profit, during transition through corporate bankruptcy proceedings.

CERTIFICATIONS

Project Management Professional (PMP) – May 2005, Project Management Institute

ScrumMaster (CSM) – August 2012, ScrumAlliance

Scrum Product Owner (CSPO) – April 2014, ScrumAlliance

ITIL (Information Technology Infrastructure Library) – October 2013, APMG International

MS Project Orange Belt – January 2008, International Institute for Learning (IIL) and Microsoft

Certified Business Analyst Professional (CBAP) – (In Progress); Stanford Advanced Project Management (SAPM) – (In Progress)

PROFESSIONAL SKILLS SUMMARY

20+ Years – Quality Engineering/Quality Management/Six Sigma: Statistical Data Analysis (Program Analysis, Project Analysis, Business Analysis, Financial Analysis), SIPOC Analysis (Supplier, Input, Process, Output Customer), Strategic Planning and Process Improvement, Award-Winning Customer Service and Help Desk, Stellar Problem-Solving and Critical Thinking Skills, Skilled at Eliminating Waste and Increasing Profit.

20+ Years – Technical/Domain/Knowledge Management (Internet and Intranet): Database Administration, Database Design, Requirements Gathering, Database Testing and Validation, Microsoft SharePoint Website Facilitator, SharePoint Node Site Administrator, ShareCenter Node Re-design, ShareCenter Contributor, Web Publishing, Web Content Manager, Web Graphics.

20+ Years – Project Management/Business Analysis/Business Process Re-Engineering (Scrum/Agile and Waterfall): Business Analyst, Business Process Re-Engineering, Earned Value Management (EVM), MS Project, Program Management, Risk Management, Reporting.

20+ Years – Leadership and Training: Designed, developed and delivered training. Measured results, analyzed impact, defined and maintained quality standards for SharePoint Node Site Administrators and SharePoint Site Contributors. SharePoint Developer. Trained SharePoint users and administrators. Conference Speaker, Workshop Instructor, Train-the-Trainer Seminar Instructor and Facilitator. Excellent Oral and Written Communication.

8+ Years – MS Project Scheduling: Schedule, track, troubleshoot and modify (MS Project). WBS (Work Breakdown Structure), FBS (Facilities Breakdown Structure), Estimates, Dependencies, Scheduling Constraints, Resource Leveling, Assignments, Optimization [CPM (Critical Path Method), PERT (Program Evaluation and Review Technique)], Reporting, Updating MS Project Schedules.

EXPERIENCE

Special Services Associate (Customer Service) Home Depot, Reston, VA (September 2018 – February 2019) Elliott City, MD (February 2019 - Present)

Awards/Honors: Employee of the Month (August 2019)

Awards/Honors: Bronze Level Employee Excellence Award (September 2019)

Awards/Honors: Employee Excellence Award (Multiple Awards) (January 2019, April 2019, August 2019)

Received numerous customer compliments and numerous 100% ratings on Voice of the Customer (Home Depot Corporate Survey – phone survey that customers choose to call in and complete after receiving service). Assess customer need. Assist customers in purchases, returns, tool rentals, placing and releasing orders. Troubleshoot and resolve product, warranty, service, returns, tool rentals, in-store purchases and order issues (in-store order, online order, order quotes and curbside order pick-up). Use various in-house customized computer and software applications. Use computerized cash register systems.

Requirements Manager KEYLOGIC (Contract Support for DOE in Washington, DC), Morgantown, WV (June 2017 – October 2017)

Part-time employment offered and accepted in June 2017 (as needed support to prepare for Orals presentation). Served as member of four-person team of Essential Personnel for EPIC Project (Program Manager, Project Manager, Senior Systems Engineer, Requirements Manager). Prepared for and presented contract proposal Orals presentation to the Department of Energy (DOE). Conditional offer for full-time permanent employment accepted, pending the award of the DOE contract (we lost the bid). Full-time employment never began.

Software Development Business Analyst VAE Inc., Reston, VA (September 2016 – February 2017)

Provided Software Development Business Analyst support to improve five proprioceptive networking tools used to discover-collect-analyze-report the location, movement, and orientation of devices within an IT infrastructure, provide detailed information concerning network and system infrastructure and allow important but isolated systems to share information with other systems. Scrum/Agile Project Planning: Rough Order of Magnitude - Participated in Scrum/Agile Ceremonies (Sprint Planning, Daily Scrum, Sprint Iteration Review, Sprint Retrospective). Requirements Elicitation and Analysis - Facilitated Requirements Elicitation Joint Application Design (JAD) Sessions. Conducted interviews to elicit and analyze requirements. Estimated the Product Backlog using the Fibonacci Points Sequence. Developed Functional Specifications - Developed user stories with acceptance criteria. Developed user story SPIKES with acceptance criteria. Modeled requirements with Unified Modeling Language (UML). Updated Process and Work Flows. Requirements Management - Tracked functional and non-functional requirements. Managed Product Backlog (Redmine, JIRA). Participated in all phases of the Software Development Life Cycle (SDLC), including requirements elicitation, requirements analysis, testing. Facilitated Product Backlog Review meetings (Product Owner/Chief Technology Officer, Vice President of Solutions, Scrum Master, Quality Assurance Test Lead). Conducted Regression Testing - Conducted regression testing. Developed User Documentation - Created glossary and data dictionary. Updated User Guides. Developed and Delivered Training - Created and delivered training on how to create and format technical and non-technical user stories, when to use each and how to format acceptance criteria for each type of user story (training delivered to developers, testers, User Interface Designers and Senior Management). Tools - Redmine, JIRA, VISIO, UML, Planning Poker, Fibonacci Sequence, Network Share Drives, Google Hangouts, Trello, Google Docs, MS Office Suite. Techniques - Techniques used in Business Analysis Planning and Monitoring, Elicitation and Collaboration, Requirements Life Cycle Management, Strategy Analysis, Requirements Analysis and Design Definition and Solution Evaluation - Acceptance and Evaluation Criteria, Backlog Management, Business Rules Analysis, Data Dictionary, Data Flow Diagrams, Document Analysis, Estimation, Functional Decomposition, Glossary, Interviews, Item Tracking, Non-Functional Requirements Analysis, Prioritization, Process Analysis, Process Modeling, Prototyping, Reviews, User Stories, User Story SPIKES, Workshops. Scrum/Agile Projects (three, four and six-week Sprints).

Senior Business Analyst Akira Technologies (Contracted to FDA), Rockville, MD (January 2015 – April 2016)

Provided contract support to the Food and Drug Administration’s (FDA) Field Operations (eFieldOps) program. Provided Business Analyst support for a multi-year project to improve IT tools used to conduct inspections, investigations, audits, field examinations and collected samples (to be sent to the lab). Project Planning: Rough Order of Magnitude – Co-Authored Analysis of Alternatives Document (Authored “As-Is”, “To Be” “Assumptions”, “Constraints” and “Conclusions” for each of the following sections: Feasibility, Cost Benefit Analysis, User Interface Design/User Experience (UI/UX)).

Configuration Control and Management - Participated in Configuration Control and Management Meetings. Created documentation presented in meetings. Documented general meeting minutes, including decisions and next steps.

Requirements Elicitation and Analysis - Facilitated requirements elicitation meeting for a remote nationwide team of Federal employees, Federal managers and contract support (Subject Matter Experts (SMEs)). Collected, analyzed and verified requirements. Collected, analyzed and verified system data elements, for automation projects (from paper-based to a networked web-based system). Developed Functional Specifications - Documented Physical and Logical Data Elements. Developed Entity Relationships for database projects. Created Use Cases.

Developed and Delivered Project Status Reporting - Drafted written project status report documentation for senior management (as needed). Presented oral project status updates at weekly meetings (as needed). Participated in all phases of the Software Development Life Cycle (SDLC), including requirements elicitation, requirements analysis and testing.

SharePoint Development/.NET – Elicited customer requirements. Populated and troubleshooted client SharePoint Farms solutions, including Site Collections, Sub-Sites, Lists & Libraries.

Tools - SharePoint/.NET, VISIO, UML, IM, WebEx, Network Share Drives, MS Project, MS Office Suite. Techniques - Techniques used in Business Analysis Planning and Monitoring, Elicitation and Collaboration, Requirements Life Cycle Management, Strategy Analysis, Requirements Analysis and Design Definition and Solution Evaluation - Brainstorming, Business Capability Analysis, Business Case, Business Rules Analysis, Data Dictionary, Data Modeling, Document Analysis, Estimation, Financial Analysis, Focus Groups, Functional Decomposition, Glossary, Interface Analysis, Interviews, Item Tracking, Non-Functional Requirements Analysis, Prioritization, Process Analysis, Process Modeling, Prototyping, Reviews, Surveys and Questionnaires, Use Cases with Scenarios and Exceptions, Workshops. Scrum/Agile Projects (two, four and six-week Sprints).

Security Clearance: Position of Public Trust (SF 85P)

Engineer-Principal Process Improvement BAE Systems (Contracted to TSA), Annapolis Junction, MD (June 2014)

Employment offered and accepted in April 2014. Interim Secret Clearance granted in May 2014. Employment with company never began, no work performed on contract. The TSA asked contracting agency to transition from the Secure Flight Program in June 2014. Security Clearance: Interim Secret (SF 86, JPAS, eQIP)

Northrop Grumman (October 2007 – October 2013) - Business Process Requirements Analyst IV, Web Developer IV, Business Process Analyst III

Northrop Grumman- Business Process Requirements Analyst IV (BPR4) - (December 2010 – October 2013); Northrop Grumman- Web Software Developer IV - (February 2009 – December 2010); Northrop Grumman-Business Process Analyst III (October 2007-January 2009)

Business Process Requirements Analyst IV Northrop Grumman (Contracted to SSA), Baltimore, MD (December 2010 – October 2013)

Leadership: Alternate Work Order Manager – Chosen by Northrop Grumman Senior Management, to serve as alternate Work Order Manager (team of 30). Managed team when acting Work Order Manager was in a meeting or out of office. Leadership: Team Lead – Led and participated in every phase of the Software Development Life Cycle (SDLC), including requirements analysis, logical and physical design, implementation, testing, and maintenance. Led and participated in Business Process Re-Engineering projects. Led team for Scrum/Agile database re-design validation project.

Leadership: Interim Team Lead – Chosen by Northrop Grumman Senior Management, to serve as Interim Team Lead for project (team of 8), until permanent Team Lead could transition onto project. Developed Functional and Non-Functional Specifications - Documented Physical and Logical Data Elements Relationships for database projects. Created Use Cases. Authored Detailed Technical Specification documents. Technically peer-reviewed Detailed Technical Specification documents, Detailed Functional Requirements, test cases, reports, meeting minutes and project-related documents. Project Planning: Rough Order of Magnitude - Co-Authored Government Proposals. Co-Authored Business Case. Configuration Control and Management - Participated in Configuration Control and Management Meetings. Created documentation presented in meetings. Documented meeting minutes.

Developed and Delivered Project Status Reporting - Compiled Technical Progress Reports, Weekly Status Reports and Quarterly Progress Reports for Senior Management. Risk Analysis and Management - Drafted Security Risk Assessment Document. Training (Delivered) - Trained new team members. Conducted project overview/orientation to transition new team members to project work and client expectation. Chosen by Northrop Grumman Senior Management to present a brown bag session on Team Dynamics/Building Strong Project Teams (one in a series of brown bags – various topics). Facilitated training series on Industry Professional Certifications (benefits, qualifications to certify, etc.).

Training (Attended) – Chosen by Northrop Grumman Senior Management to attend the following in-house training: Proposal Writing, Proposal Style Guide, Pricing Strategy, Scrum/Agile Engineering 101.

Daily Responsibilities - Business Process Requirements Analyst - Helped to re-design COBOL databases for the Social Security Administration via gathering and analyzing requirements (JAD Sessions, interviewing and visual modeling), constructing VISIO workflow charts and diagrams, documenting system capabilities, writing specifications. Validated on a DB2 Mainframe by writing and executing Structured Query Language (SQL) validation test scripts and querying financial information systems. Documented validation defects in Quality Center. Conducted Technical Document Reviews.

Developed and Delivered Documentation - Documented and defined Physical and Logical Data Structures, created Screen Package, updated Detailed Functional Requirements (DFR), created Security Risk Assessment (SRA) Document, created Architecture Review Board (ARB) Presentation and documentation, created Infrastructure Review Board (IRB) Presentation and documentation, created Detailed Technical Specifications (DTS), created Business Process Document (BPD).

Executed SQL Queries - Wrote user stories. Created and executed SQL queries.

Conducted Validation Testing - Validated intra-system data. Validated inter-system data. Analyzed system data.

Conducted User Acceptance Testing - Conducted User Acceptance Testing. Provided ongoing post production testing and support for database projects.

SharePoint Development/.NET – Elicited customer requirements. Created wireframes and mockups for Customer review and approval. Designed, developed, implemented, configured, populated and troubleshooted client SharePoint Farms with custom solutions, WebParts, workflows and InfoPath forms. Implemented out-of-the-box SharePoint solutions including Site Collections, Sub-Sites, Lists & Libraries. Maintained content. Selected by client to serve as point of contact to manage user access to contract support.

Updated MS Project – Chosen by client to update timelines and milestones in Project. Microsoft.

Quality Control - Selected by client to quality review and modify all government employee and contractor test case entries into ALM Quality Center. Helped to create and guidelines and format for Quality Center test cases.

Tools - SharePoint/.NET, VISIO, UML, SIPOC Analysis (Suppliers-Input-Process-Output-Customer), Scrum Planning Poker, Fibonacci Sequence, IM, WebEx, Network Share Drives, MS Project, MS Office Suite, Oracle Database 11g Release, ALM Quality Center. Coding Languages - SQL (Oracle Database 11g), HTML, JavaScript. Techniques - Techniques used in Business Analysis Planning and Monitoring, Elicitation and Collaboration, Requirements Life Cycle Management, Strategy Analysis, Requirements Analysis and Design Definition and Solution Evaluation - Acceptance and Evaluation Criteria, Brainstorming, Business Capability Analysis, Business Case, Business Rules Analysis, Data Dictionary, Data Flow Diagrams, Data Mining, Data Modeling, Document Analysis, Estimation, Financial Analysis, Functional Decomposition, Glossary, Interface Analysis, Interviews, Item Tracking, Non-Functional Requirements Analysis, Prioritization, Process Analysis, Process Modeling, Prototyping, Reviews, Risk Analysis and Management, Roles and Permission Matrix, Sequence Diagrams, Surveys and Questionnaires, SWOT Analysis, Use Cases and Scenarios, Vendor Assessment, Workshops.

Scrum/Agile Projects (two, four and six-week Sprints).

Security Clearance - Position of Public Trust (SF 85P).

Web Software Developer IV Northrop Grumman (Contracted to FDA), Rockville, MD (February 2009 – December 2010)

Leadership: Database Administrator – Co-Manage Web Posting Request (WPR) Database. Co-Led and participated in every phase of the Software Development Life Cycle (SDLC), including analysis, design, implementation, testing, and maintenance. Requirements Elicitation and Analysis - Elicited business and user requirements. Elicited usability and accessibility design requirements. Configuration Control and Management - Adhere to change and business management guidelines.

Web Development - Publish new web content and migrate content from retired site. Convert documents from a variety of sources and data types into Section 508 Compliant HTML and PDF. Develop Web content conforming to W3C published standards via Oracle Site Studio. Analyze needs (capacity management). Re-designed database. Tracked data entries and ran reports. Web Content Management: Published content, Conducted Quality Assurance, Managed and maintained web pages for three sections of FDA website. Conducted Testing - Provided testing and methodology support for blind and low vision users.

Daily Responsibilities - Web Design - Developed designs, prototypes, tests, and maintained Web (Internet and intranet) applications, processes, tools, procedures (both manual and automated), databases, and templates to support the Usability Center mission of user-centered design and usability testing, as required under Section 508. Regulatory Compliance - Support the Accessibility Resource Center mission of accessible design to ensure that the Agency was compliant with Section 508 and Employees with Disabilities (EWD) statutes.

Tools – CMS (Content Management System), IM, Network Share Drives, MS Office Suite, Oracle Site Studio, Dreamweaver, Cascading Style Sheets. Coding Languages - HTML, JavaScript. Techniques - Techniques used in Business Analysis Planning and Monitoring, Elicitation and Collaboration, Requirements Life Cycle Management, Strategy Analysis, Requirements Analysis and Design Definition and Solution Evaluation - Acceptance and Evaluation Criteria, Brainstorming, Data Modeling, Document Analysis, Estimation, Interviews, Item Tracking, Non-Functional Requirements Analysis, Prioritization, Process Analysis, Process Modeling, Prototyping, Reviews, Roles and Permission Matrix. Scrum/Agile Projects (four-week Sprints).

Security Clearance - Position of Public Trust (SF 85P).

Business Process Analyst III Northrop Grumman, Chantilly, VA (October 2007 – January 2009)

Leadership: Configuration Change Control Board Member and Presenter – Chosen by Northrop Grumman Senior Management presented Sector Initiatives/One Source/Sector Configuration Control Board (Sector CCB) projects for Change Control Board approval. Provided support to various One Source, Sector Initiatives and Sector CCB projects as needed, through process documentation, workflows, resource analysis, training support, etc.

Leadership: Business Process Team Chair (a quality council for Business Processes) – Chosen by Northrop Grumman Senior Management to facilitate team of managers and technical leads to review and evaluate completed process improvement strategies. Approved quality improvement initiatives for review at monthly TASC Configuration Control Board Meetings (TCCB). Communicated quality goals, objectives and appropriate meeting results throughout business groups.

Leadership: Business Resumption Team – Alternate Lead (TASC Intelligence Group) – Chosen by Division Director to serve as alternate lead for emergency response team (within building). Responsible to asses, report and communicate initial condition. Responsible to and facilitate implementation of emergency response and provide status updates.

Leadership: Integrated Process Team (IPT) Chair - Facilitated teams to create a new process for previously undocumented work habits (yielding inconsistent results). Facilitated team of managers and leads to analyze, measure and maintain continuous improvement of intra-sector business processes, resources, training, websites, systems, software, etc. Created and promoted an environment of collaboration, resulting in a heightened customer focus and defect prevention. TASC IPTs included: OCI Web-based Mitigation (Organizational Conflict of Interest), Business Acquisition Process, Risk Authorization, SecurID KeyFob (Remote Access) for Partners and Subcontractors, Network Toner Printer, Good Move! With CAFM (office space management system). Co-facilitated the following Sector IPTs: Contract Setup and Close, iBuy Purchase Requests (Catalog, Non-Catalog, and GMM), Professional Services Provider (PSP/PSA) Process. Deliverables - Training Guides: Designed and created training guides for R3/SAP, iBill Quick Reference Guides, eSRF Onesheet. Website Creation and Re-Design: Designed website for the iBuy Resource Center. Re-designed the Business Process website.

Solution Evaluation - Acceptance and Evaluation Criteria, Brainstorming, Data Modeling, Document Analysis, Estimation, Interviews, Item Tracking, Non-Functional Requirements Analysis, Prioritization, Process Analysis, Process Modeling, Prototyping, Reviews, Roles and Permission Matrix.

Tools - VISIO, IM, Network Share Drives, MS Office Suite. Coding Languages - HTML, JavaScript. Techniques - Techniques used in Business Analysis Planning and Monitoring, Elicitation and Collaboration, Requirements Life Cycle Management, Strategy Analysis, Requirements Analysis and Design Definition and Solution Evaluation - Acceptance and Evaluation Criteria, Brainstorming, Data Modeling, Document Analysis, Estimation, Interviews, Item Tracking, Non-Functional Requirements Analysis, Prioritization, Process Analysis, Process Modeling, Prototyping, Reviews, Roles and Permission Matrix.

Scrum/Agile Projects (two, four and six-week Sprints).

Program Analyst Advanced Systems, Inc. (contracted to FAA through Northrop Grumman), Washington, DC (March 2006 – May 2007)

Leadership - Microsoft SharePoint Site Designer, Developer, Administrator, Facilitator and Trainer - Led and participated in every phase of the Software Development Life Cycle (SDLC), including requirements analysis, design, development, implementation, testing, and maintenance. Site Administrator responsible for designing and launching SharePoint Site. Provided front line and technical back end support for 5+ departments. Led, trained and provided technical support to team of 8 Department Node Administrators. Managed user experience (including distributing, managing and assigning user rights, IDs, passwords and access levels). Trained 60 Site Contributors (from more than 5 departments).

Daily Responsibilities - Monitor, analyze and report on 100+ projects, valued at over $50M. Prepare monthly Internal Program Review Briefings. Draft and file project schedule variance requests. Document, track and analyze project schedule and funding statistics. Develop documentation for Project Kick-off Briefings.

Deliverables - Statistical Analysis and Process Improvement: Created process and conducted an in-depth data integrity analysis of project issues. Process became Gold Standard and was implemented in multiple departments. Created Funding Re-Obligation Spreadsheet: Became Gold Standard for department. FY07 Operations Plan: Helped to develop Financial Operations Plans for Fiscal Year 2007 (FY07). Database Clean-up: Project Tracking Database.

Tools - SharePoint, WebEx, IM, Network Share Drives, MS Project, MS Office Suite, SPIRE Database.

Coding Languages - HTML, JavaScript. Techniques - Techniques used in Business Analysis Planning and Monitoring, Elicitation and Collaboration, Requirements Life Cycle Management, Strategy Analysis, Requirements Analysis and Design Definition and Solution Evaluation - Acceptance and Evaluation Criteria, Brainstorming, Data Modeling, Document Analysis, Estimation, Interviews, Item Tracking, Non-Functional Requirements Analysis, Prioritization, Process Analysis, Process Modeling, Prototyping, Reviews, Roles and Permission Matrix.

Scrum/Agile Projects (four-week Sprint).

Security Clearance - Position of Public Trust (SF 85P)

Campaign Project Manager USATODAY.com, McLean, VA (March 2000 – March 2006)

Leadership – Ecommerce/Web Publishing/Web Content Management (International Business Guides) - Publish website content and advertising graphics to International Business Guides section of USATODAY.com website. Manage and maintain website, using CMS (Content Management System) and Dreamweaver web publishing software.

Software Specification, Evaluation and Testing - Assisted in defining software specifications, features and benefits for the Advertising Performance Tool. Helped to test and evaluate final software product. Evaluated advertising servers for purchase. Worked closely with in-house and 3rd party vendors, stakeholders, design team and users. Helped to re-engineer a manual/paper insertion order process, defined specs for an electronic insertion order.

Daily Responsibilities - Web Advertising Campaign Management (100+ Projects/Campaigns, valued over $2M) -



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