Customer service

Myra Ringl

Sandwich, Illinois 704-***-**** **********@*****.***

PROFESSIONAL SUMMARY

An enthusiastic and reliable professional seeks a new remote or hybrid opportunity. Passionate about collaborating to provide excellent customer satisfaction. A team-minded individual seeking to create a supportive environment for partners and customers. Industry experience includes retail sales, healthcare scheduling, medical coding, management, and advertising sales. CORE SKILLS

• 10+ years of retail and advertising sales experience

• 10+ years of management experience in retail and healthcare, including the training and mentoring of employees

• Managed teams with up to 10 employees

• Excellent customer service skills, able to stay calm when customers are stressed or upset

• A professional with keen attention to detail, primarily in documenting proper information

• Experience developing sales leads through prospecting and cold calling

• Supervisory experience, which includes recruiting, interviewing, hiring, and training staff, providing direct supervision, ongoing staff development, and continuing education

• Working knowledge of MS Word

PROFESSIONAL EXPERIENCE

State of Illinois, Sandwich IL July 2008 – March 2022 Personal Care Manager

• Developed policies and procedures for effective medication & nutrition management

• Recruited, hired, and trained caregivers, providing direct supervision and ongoing staff development as well as continuing education

• Reviewed and evaluated test results, discussed care and treatment options with medical professionals, and acted as an advocate for the client

• Ordered all supplies, including medical supplies, and managed inventories

• Provided all managed care for my physically and developmentally disabled client J.S. Paluch, Chicago IL June 2006 – December 2008

Advertising Sales Representative

• Developed sales through prospecting and cold calling

• Developed productive relationships with advertisers

• Negotiated pricing using Paluch advertising methods

• Created and presented advertisement layouts to prospective customers

• Educated clients on marketing strategies to increase marketing sales and overall promotion effectiveness

Myra Ringl

Sandwich, Illinois 704-***-**** **********@*****.*** PROFESSIONAL EXPERIENCE

Harris Teeter Inc., Matthews NC January 1999 – January 2006 Floral Department Manager

• Supervised up to 10 employees in the floral department

• Collaborated with team members to achieve sales goals

• Improved efficiency and productivity by learning new retail methods to apply in daily tasks

• Maintained thorough knowledge of the varieties of flowers and greenery inventories used in the shop to provide the best arrangement decisions and information to customers

• Created sale quotes that met sales goals and met customer specifications for various occasions

• Generated and processed floral customer orders to meet special events and customer expectations

EDUCATION

Certifications:

Floristry Operations and Management

American Academy of Floral Arts, Chicago IL

FCC Third Class Permit: Radio and Television Broadcasting Midwestern Broadcasting School, Chicago IL

Medical Coding ICD9 Certified

University of North Carolina, Charlotte NC

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