Office Assistant Service Tech

Monique Cepero-Wisher

706-***-**** ****************@*****.***

Objective

To grow with a company where my skills and talents will be fully utilized and challenged. Also to be an asset in helping the company to continue to grow. Always strive to give quality service to those entrusted in my care, which would ensure my ability to do great work. Education

DEGREE DATE EARNED SCHOOL

· 1/2018 – 06/2020: University of Phoenix MBA

· 7/2013 – 03/2015: University of Phoenix Bachelors Arts Degree Healthcare Administration · 12/2011 – 06/2013: University of Phoenix Associate Arts Degree Healthcare Administration · 12/2007 – 01/2008: BJC Banks, Jackson, Commerce Hospital- Certified Nursing Assistant · 08/1999 – 06/2004: Grand Army of the Republic G.A.R HS Business QUALIFICATIONS

Supervisor, COORDINATOR, VOLUNTEER COORDINATOR, Billing, Clerical, Medical Records, Microsoft/Outlook/Excel, Payroll, Scheduling, Recruiting/Staffing and Health Care Administration, CENSUS, RETENTION, VARIANCE REPORTING, BUDGETS, MARKETING AND TEAM BUILDING Service Coordinator CM3 Building Solutions 12/2021 -01/2022

● Account Manager

● Scheduling Service Tech

● Ordering Supplies

● Payroll

● Vendor Contracts

● Sales Quotes/ Proration

Field Representative Insurance Appraisals Mueller Reports 10/2021-12-21

● Scheduling Property Appraisals

● Risk Assessment

● Documentation

● Maintaining relationship with agency

● Continuous education on PA State guidelines

Eligibility Analyst EA Trustmark Benefits

05/2021-10/2021

● Account Manager

● Liaison between insurance company and clients

● Resolving policy issues

● Preprocessing applications

● Preparing and mailing correspondence

Onsite Staffing Coordinator MANAGER Tristarr Jobs 02/2021-05/2021 ·

· Oversee staffing needs for the Community Vaccination Clinic

· Recruiting employees

· Contacting employees to fill vacancies in a timely fashion

· Preparing orientation documents

· Collaborate with payroll regarding compensation discrepancies SUPERVISOR ADMINISTRATOR SERENE TRANSITIONAL HOSPICE 10/2017 – 2019 · Coordinating all aspects of the business and supervising staff

· Case Review

· Project Management

· Accruals, Budgets and variance reports

· Supply ordering for clinical and office staff

· Payroll/HR

· Filing documents for state licensure

· Recruiting marketers and staff needed

· QAPI

INTERIM ADMINISTRATOR BUSINESS SUPERVISOR (PRN) HOSPICE NURSES OF GEORGIA 06/2012 – 06/2014

· Revenue Management

· Coordinator

· Interviewing/ Orientation/ Processing New Hires

· Project Manager

· Payroll/HR/ Benefit Administrator

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· Scheduling for staff/ Volunteer coordinating

· Workers Comp Coordinator

· Medical Records

· Medical Terminology / ICD-10 coding

· Liaison for clients and vendors

SPECIAL PROJECT SUPERVISOR/ QAPI COORDINATOR HOSPICE ADVANTAGE 05/2010 – 06/2012 · Special Projects Coordinator

· AF Management

· Event Organizer

· Staffing, Interviewing, Background checks,

· Payroll/Clerical/HR duties

· Human Resource/ Billing

· Accruals

· Insurance Verification

· Maintain Personnel files

· Maintaining Medical Records

· Medical Terminology

· Head up QAPI

VOLUNTEER COORDINATOR COMPASSIONATE CARE HOSPICE 12/2009– 12/2010 · COORDINATE VOLUNTEER PROGRAM

· Scheduler, arranged schedule for Volunteers and patients, monitored call outs and replacements · Audited Charts,

· Maintained volunteer percentage

· Networking

· Provided documentation

· QuickBooks

· Liaison

BUSINESS OFFICE ASSISTANT G.A.W. CORPORATION 11/2008 – 11/2009

· Filing and maintaining records

· Scheduling/ On call placement finder

· QuickBooks management

· Interviewing/ Onboarding new staff

· Clerical duties

REFERENCES

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- Linda Windham- Owner

email: *******************@*****.*** (prefers email)

-Joel Rivera, Co-Worker- 706-***-****

- Jamie Peters- 570-***-****

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