Administrative Assistant Customer Service
Resume:
Charlotte LaBelle
Akron, OH *****
********@***.**.***
Work Experience
Outbound Member Engagement Representative
RxAnte, Client Services – Remote
October 2021 to Present
Responsibilities:
Make outbound calls to patients to explain and try to set them up on mail order prescriptions from our Mosaic Pharmacy
Take inbound calls from patients
Answer many questions and handle any escalated calls
Review other Representatives on their calls helping them on how to explain our pharmacy better to the patients
Set up spreadsheet
Work on Five9 to make calls also Ring Central
Train all new employees
Work with heath care providers to get new patients to contact
This Call Center is new and I helped get it up and running for the company Enrollment Patient Specialist I
Anthem, Inc. (Aspire Health Care) - Remote
April 2021 to October 2021
Responsibilities:
Scheduling patient for APP in Palliative care
Making outbound calls for prospective patients and working to ensure the efficient scheduling of initial in-home appointments
Ensuring that the patient receives a detailed explanation of Aspire’s services
Expedite emergency clinical calls as needed
Process new appointments or changes to existing appointment
Own, manage, convert, and enrolling an assigned referral base
Ramp new Advance Practice Provider’s census and maintain Apps at target census
Schedule appointments at the “best time” by considering the needs of our patients within the context of the APP’s overall schedule and availability
Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members are critical success factors of this role
Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes
Work collaboratively and efficiently with other corporate and field based team members to ensure patients receive exceptional service
Document accurate and concise patient/family feedback and special needs during each call in our computer systems, enabling our market-based clinicians to provide excellent care during each appointment
Inbound Sales Representative (Remote)
Charter Communication (Spectrum) - Akron, OH
July 2017 to April 2021
Responsibilities:
Answer calls from our customers to service them on their requests.
Place orders for our customers. Worked closely with other employees to make sure proper training was completed.
Typed correspondences to customers through emails that were received through our website with questions concerning our products and store location, etc.
Working with many departments to assist our customers.
This is an inbound sales position with selling our cable products, internet services, phone services and mobile phones services. This position takes calls from upset customers which I work with to resolve their issues. Administrative Assistant
The University of Akron, Biomedical Engineering - Akron, OH February 2008 to May 2017 (Retired)
Responsibilities:
Served as liaison and acted on behalf of administrator in dealings with people inside and outside the University
Independently composed non-routine correspondence on behalf of supervisor and/or under own signature
Coordinated and monitored multiple department budgets and expense accounts, approved expenditures and signs various financial forms, researched and reconciles discrepancies, assisted in budget projections
Assisted in the administration of department programs/projects, ensured compliance with policies, procedures, and regulations originating within and outside the University, participated in departmental procedures and policy changes, researched and analyzed information, drafted and composed reports
Provided technical advice and information to aid administrator in decision making, answered questions and resolves problems concerning administration of program and projects
Directed the work of other clerical/secretarial staff and student employees by training, evaluating, assigning duties, and providing information about changes in department and University policies and procedures, hiring, firing, and disciplinary recommendations, coordinated and monitored personnel actions (e.g., recruitment, tenure, promotion, etc.)
Served as liaison between department and individuals affected by the personnel actions and other relevant departments (e.g., Personnel, Payroll, etc.), maintained personnel records and files; course scheduling; maintain full and part-time faculty files; process graduate student; PeopleSoft; purchasing; NOLIJ; course evaluation processing; textbook ordering; DARS
Underwriting billing and contracts and general administration. and projects, directed the work of other clerical/secretarial staff and student employees by training, evaluating, assigning duties, and providing information about changes in department and University policies and procedures, hiring, firing, and disciplinary recommendations, coordinated and monitored personnel actions (e.g., recruitment, tenure, promotion, etc.), served as liaison between department and individuals affected by the personnel actions and other relevant departments (e.g., Personnel, Payroll, etc.), maintained personnel records and files; course scheduling; maintain full and part-time faculty files; process graduate student; PeopleSoft; purchasing; NOLIJ; course evaluation processing; textbook ordering; DARS; underwriting billing and contracts and general administration. Education:
Some College in Business Management - Kent, OH 1998 to 2001 High School Diploma
Skills
60 WPM (10+ years)
ADDING MACHINE (10+ years)
AVAYA (6 years)
CASH (10+ years)
Inside Sales
PeopleSoft
Upselling
Detail-oriented team player with excellent multitasking abilities
Proficient in Microsoft Word, Windows, Excel, Access, Microsoft Publisher Internet, CRM, adobe PDF and Outlook (10+ years)
Computer, Printers, Copiers, Fax Machine, Adding Machine, Avaya phone system, Cash Net, folding machine, check signing machine, and lektriever
Customer relationship management
Hospitality
Customer service
References upon request
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