KERRY TORRES

**** ********** ****, *****, *********, 55122, US • 952-***-**** • adr4li@r.postjobfree.com Offering 15years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations. Quality, speed, and process optimization are your specialties. Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Staff education and training

Complaint resolution

Stock management

Sales expertise

Service standard compliance

POS systems expert

International sales support

Sales expertise

Stocking and replenishing

Radiologic Technology - Some college (No degree)

Bluefield State College - Bluefield, WV

Lead Customer Service Agent - December, 2007 to Present Delta Airlines - Minnesota, MN

Successfully trained team members on best practices and protocols, reducing process inconsistencies. Spoke with customers about their [Product or Service] concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.

Provided primary customer support to internal and external customers in a fast-paced [Type] environment. Improved customer supported by establishing a collaborative service environment. Worked with a solid team of [Number] customer service associates to handle [Type] customers in a demanding [Type] setting. Professional Summary

Skills

Education

Work History