Customer Service Specialist

*** ******* **** ● Norwood, MA *****● Phone: 404-***-**** ● E-Mail: *******@***.***

Objective:

To obtain employment with a company that offers a positive atmosphere to learn and implement new skills for the betterment of the organization.

Experience:

Atlanta Cancer Care (Atlanta, GA) May 2011 – Present Insurance Verification Representative

• Effectively communicates with other employees and upper management to ensure complete care of patients.

• Accurately verifies insurance for chemotherapy drugs and therapeutic injections.

• Acted as a liaison for patients requiring referrals, and communication via insurance companies.

• Initiates prior authorization requests, and coordinates request for follow-up with nurses and physicians.

• Assist in training of new hires with Aria EMR systems and GS4 applications. Atlanta Cancer Care (Atlanta, GA) November 2005- May 2011 Phlebotomist

• Collected, stored, and utilized samples of patient blood, urine and other important physical markers.

• Conferred with other medical professionals regarding the results of lab test.

• Educated team members on methods of increasing accuracy and efficiency while conducting analyses.

• Ensured that all laboratory equipment was kept clean, cared for and in compliance with safety guidelines.

• Scheduled appointments for follow up visits between provider and laboratory. WellStar Hospital (Alpharetta, GA) May 2010- Present Lab Support Service Specialist

• Prepared patients for sampling.

• Recorded and analyzed all data that resulted from specimen observation.

• Performs venipuncture sticks.

• Encouraged other medical staff to uphold high standards of cleanliness and professionalism in the lab.

• Coordinated work flow of patients with other employees.

• Scheduled follow up appointments between providers and patients. Angela M Monteiro

Education:

Kendrick High School (Columbus, GA) (1991)

High School Diploma

Columbus Technical Institute (Columbus, GA) (6/1991- 1/2003)

(Programing)

Skills

Medical Terminology. Customer Service. Core Values. Data Analysis. Interpersonal Skills. Microsoft Office

* References are available upon request *

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